Project Management Manager

D.K. Nag, MBA, PMP, CSM, CSPO, ITIL v*

Tel: 214-***-**** Email: ******@*****.***

PROJECT MANAGEMENT, PROGRAM MANAGEMENT and RELEASE MANAGEMENT

Enterprise Portfolio Management

Program /Project Management Solutions

Delivery and Process Driven

Global Technology Professional with 17+ years of extensive experience in Project Management, Program Management, Release Management, Enterprise Portfolio Management, and Environment Management for large scale programs/projects. Proficient in requirements gathering, strategic planning, technology evaluation, gap analysis, release management & delivery, and leading cross-functional teams.

Enterprise portfolio and program / project management solutions for business / IT operations, implementing SDLC, Agile, DevOps, ALM and Waterfall methodologies, and QA methodology.

Large scale client implementation projects with E2E delivery for business / IT operational support system and infrastructure projects with U.S. and Offshore team management.

Implemented enterprise wide ITIL release management, change management, continuous process improvement and E2E Infrastructure and software solutions.

Internal and external client management, relationship development, analytical and problem solving skills, and managed program level IT work intake process.

Consistent delivery excellence in a professional services environment to provide UAT testing, coordinating E2E testing team efforts and defect/issue management for all releases.

CORE COMPETENCIES

Project Management

Client Management

Program Management

Change & Release Management (ITIL Process)

Release Management

Incident & Problem Management (ITIL Process)

Enterprise Portfolio and Program Delivery

Vendor and Resource Management

Agile Scrum Management

Leadership

IT/Business Operational Support

Work in take Management

PROFESSIONAL EXPERIENCE

Sr. Project/Program Manager – Enterprise Portfolio and Program Delivery

CVS HEALTH, Dallas, TX

January 2014- December 2016

Planned project schedule and oversaw mission critical Eligibility work stream component of the largest migration and implementation project in the healthcare industry, Aetna /CVS. Oversaw delivery of both work stream and testing components. Successfully implemented 43 MED D clients (impacting approximately one million lives), then resolved 35 post implementation defects within a record time period of 4 weeks. Resolved client’s identified post Med-D /Medhock implementation issues, 148 issues, closing 80% within 8 weeks. Met performance guarantees requirements and avoided CMS audit. Project highlights.

Managed and tracked daily project task activities to complete tasks ahead of program due date.

Achieved status of only work stream in the program to stay on track over the year, resulting in least number of risks, issues, change requests, and defects than all other program work streams.

Designed and oversaw successful testing of NDC Formulary / Utilization that was essential to the go no go of program launch delivery.

Managed the data integration project for the Eligibility Work stream for the program along with application development and enhancement projects.

Managed work delivery from 5 cross functional teams and almost 20 project managers.

Managed tracking of signed Client MRD's through requirements, coding, testing, internal review cycles, and actual review/client sign offs and code promotions.

Managed E2E infrastructure Project deliverable for the whole program, which included procurement through testing and release to the operations teams though complete HOTS documentations.

Defined multiple processes to bring structure to defect and issues management, such as escalation process, daily tracking process, defined meeting cadence and daily communication to the executive team.

Worked in partnership with client to identify defects resolution and provide testing support.

Negotiated sensitive issues with clients and internal stakeholders with tact and diplomacy.

Reduced the number of audits by improving online metrics reporting and maintaining performance guarantees to acceptable levels

Project Advisor CVS Aetna Program

CVS HEALTH, Dallas, TX

May 2012- December 2013

Managed CVS Aetna Migration Gaps work-intake process, from gap initiation through client migration / testing, to project delivery. Maintained and distributed multiple business and IT reports. Responsible for overseeing over 425 gap requests, representing approximately $24 million. Selected project highlights.

Introduced a work intake process and instilled continuous improvement process that provided efficient IT work intake and estimation process. This process helped business partners and client make crucial decisions for success of CVS Aetna migration and implementation.

Acted as interface between business and technical teams including IT architecture, data resource management, IT quality assurance (ITQA), technology infrastructure, operations team, business leadership, business stakeholders / change agents, business PMO, vendors, and business partners.

Managed the initial evaluation and the infrastructure requirements for the whole program support and then worked with the Infrastructure and procurement team to estimated and set the project time lines for delivery, Worked with the Executive team for funding approvals.

Provided expert input to release planning. Monitored and provided portfolio projects status, and performed project methodology compliance audits

Release Manager IT Service & Change Management

CVS HEALTH, Dallas, TX

November 2009- April 2012

Managed technical application, design, construction, implementation and deployment for assigned accounts and projects. Provided change management for multiple and/or large IT projects. Selected project highlights.

Implemented new service and change management process that led to success of over 65% of quality releases across different IT platforms, and a reduction of almost 35% of emergency release requests. Achieved accountability and documentation of over 95% of releases, for audit purposes.

Managed two different adjudication platforms for multiple releases for a portfolio of enterprise systems across different platforms and technologies, managed issues, risk, escalations, and provided problem resolutions.

Implemented IS Service & Change Management process with different IT teams, provided on-demand communication / training and implemented easy to follow policies and procedures.

Acted as liaison with IS operations teams, configuration and development teams, functional and regressions test teams, management and executive teams; provided communication and progress status of releases / projects portfolio.

Managed the IT Infrastructure releases for the two mainframe adjudication platforms and several other edge applications.

Specialist Information Technology

VERIZON, Irving, TX

April 2005- December 2008

SPOC for Executive Director’s hiring and program/project management. Responsibilities included group release management and release scheduling for multiple system deliverables. Supported four major and four minor releases within one year, plus monthly emergency code drops.

Delivered IT solution for Quote to Cash realization to launch FP data product in commercial market. Program success supported company growth as a market leader in FP data product offering.

Oversaw clearance of outstanding high priority Director- level escalated production IR’s post product rollout. Achieved 98% clearance within 8 weeks.

Developed a portal based E-Commerce online pricing and quoting tool with GUI interface developed in Java. Supported) price quote. Managed development and delivery of web based E-Commerce portals for Quoting, Pricing, and ordering application, for internal and external customers. Responsible for full software development life cycle (SDLC) for Iprice System delivery of multiple projects.

Managed geographically dispersed teams both in US and offshore

Multiple Technical and Project Management Roles

VERIZON, Irving, TX May 1999- March 2005

IT Project Manager, Quality Assurance PM, Software Test Engineer, Business/Systems Analyst.

EDUCATION:

Master’s in Business Administration (MBA) Oklahoma City University, Oklahoma City, OK,

Bachelors in Commerce (B.S.) Osmania University, Hyderabad, India.

Project Management Certificate Program, Southern Methodist University, Dallas, TX

PROFESSIONAL AWARDS:

Received prestigious Quality Excellence awards

CERTIFICATIONS AND TRAINING:

Project Management Professional by Project Management Institute

Certified Scrum Manager.

Certified Scrum Product Owner.

ITIL Certified Professional- ITIL Foundation V3.0

CURRENT STATUS:

US CITIZEN

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