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Information Technology Customer Service

Location:
Colorado Springs, Colorado, United States
Salary:
35,000.00
Posted:
May 30, 2017

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Renee Gallagher – IT Professional

Colorado Springs, CO 80920 719-***-**** Email: ac0kbn@r.postjobfree.com

INFORMATION TECHNOLOGY PROFESSIONAL PROFILE

Accomplished career Information Technology Professional with over 10 years combined management, IT, and communications operations expertise. Demonstrated ability to analyze information technology needs, offer cost-effective solutions and manage implementation efforts that meet program, resource and time requirements. Excellent communication skills, including proficiency in writing reports / project documentation. Confident leader with superior ability to identify, analyze, troubleshoot, and resolve customer issues. Possess concrete knowledge of new technologies and advanced applications.

AREAS of EXPERTISE

Leadership and Supervision Cyber Security Technology Program Management

Help Desk Oversight Excellent Customer Service Troubleshooting

Information Management Systems Infrastructure Design Team Development

Hardware & Software Operating Systems Organization Vision & Mission Training & Coaching

Technical Acumen: NIPR, SIPR, Microsoft, Windows XP, Windows Vista, Windows 7, Exchange 2003, SharePoint 2010, Systems Center Configuration Manager, SCCM, Windows Deployment Services, WDS, Microsoft Deployment Toolkit, MDT, Microsoft Active Directory, 802.3, Ethernet, 802.1x, Wireless, Cisco, Switch, Microsoft Office, Microsoft Outlook, Tablets, Laptops, Desktops, Servers, BMC Remedy

PROFESSIONAL CAREER EXPERIENCE & ACCOMPLISHMENTS

DESKTOP SUPPORT AND BUSINESS MANAGER

Steve’s Food Service, Fort Carson, CO 2014- Present

Responsible for installation, setup and configuration of a network consisting of Windows 8 and 10 operating systems.

Identifies the cause of any failure or performance degradation for multiple systems within the automation environment and initiates corrective actions.

Handles all programming and loading of all vending machines on and offsite. Process all vendor account payable and receivables.

ROUTE DRIVER

Schwan’s, Colorado Springs, CO 2012-2014

Distributed and delivered products to present customers on assigned route.

Assured safety and compliance of load.

Set up new products and promotional displays in retail stores.

Supported and merchandised all company products to local standards within retail store, as needed.

RESEARCHER

Affiliated Business Consultants, Colorado Springs, CO 2010-2012

Successfully generated revenue by identifying new business through cold calling, channel sales, lead generation and networking events.

Conduct weekly meetings with Executives to analyze their needs and identify areas to provide valuable products and services.

Consistently analyze business opportunities within assigned territory while ensuring that all products and services have been thoroughly presented through a professionally executed sales cycle.

Renee Gallagher – IT Professional Resume – Page 2

Professional experience continued

TIER 2 HELP DESK TECHNICIAN

WOW Internet and Cable Company, Colorado Springs, CO 2006– 2010

Use SCCM to scan for vulnerabilities and add computer to groups for patching and software updates.

Create, add, delete, and move objects using Active Directory. Verify users and computer objects are in the proper OU’s to pull group policies. Utilize Remote Desktop Services as required.

Perform custom TCP/IP configurations of desktops. Proficient in imaging with SCCM.

Processed over 100 tickets a week using Remedy Action Request System. Provided direct / remote support to end users. Recognized as productive ticket closer.

COORDINATOR ASSISTANT

LA Works Calcasieu Workforce Center, Lake Charles, LA 2005-2006

Rapidly responded to user problems; identified, analyzed and resolved malfunctions. Educated and provided understanding of available tools with which the customer could accomplish problem resolution.

Adjusted equipment configurations; recommended applicable acquisitions to optimize program advantages.

Researched and analyzed performance in order to answer data calls pertaining to equipment and applications.

EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Science, Information System Security, ITT Technical Institute, Indianapolis, IN 2015

Associate of Science, Computer Networking, Sowela Technical College, Lake Charles, LA 2006



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