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Project Manager Management

Spokane, Washington, United States
May 30, 2017

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Michael A Williams

**** * ****** ****, **** Park, WA 99006



Senior Project Manager

Professional technology project manager able to deliver software and hardware projects consistently on time and within budget.

Successful delivery of high business value projects across multiple industries.

Risk Management, Process Improvement, Systems Integration, Change Management, Team Building, Leadership, Cross Cultural Staff Training and Development, Remote Team Management, Contracts Management, Agile, Waterfall, Telecommuting, PMP, PMP-ACP, ITIL, SSYB, CCNA, MCSE, MCP


Avista Utilities

Spokane, WA

IT Project Manager

April 2010 – May 2017

Collaborated with management to create governance model and operational metrics for the Project Management Office (PMO).

Substantial contributor of user requirements and operational process decisions regarding Avista’s implementation of CA Clarity PPM software during all of 2012, including testing and training.

Charter member of the Avista ET PDU committee, tasked with bringing monthly PDU opportunities to all PMI certified staff at Avista. Developed and delivered presentations on risk and budgeting.

Created and managed the $6M High Voltage Protection program to reduce a tariff risk imposed by local Telephone Companies involved in Avista’s communications infrastructure.

Management of approximately $1.2M per year in IT & Communications Project spending, creating budgets, schedules, and process improvements in collaboration with other departments requesting IT resources and services.

Proposed new documentation standards and leveraged a company wide software upgrade to update newly installed fiber optic cable into the 811 Call Before You Dig system.

Utilized Agile, Waterfall, and Hybrid methodologies to deliver successful projects.

Director of the Avista Choir. Selected music, arranged practice schedules for vocalists and instrumentalists, and conducted performances at the annual Christmas Talent Show.

Computer Guruz

Spokane, WA

IT Project Manager

March 2009 – March 2010

Oversight of long term technology projects for company clients.

Negotiation of support contracts and service level agreements (SLA).

Facilitated process change management around clients without appointments or service contracts, increasing customer satisfaction by 22%.

Spokane Computer, Inc.

Spokane, WA

IT Infrastructure Manager

February 2008 – February 2009

Crafted the structural outline of individual project support plans for clients. These plans tied into existing support contracts and successfully created revenue streams around IT support.

Utilized agile methodologies, remote access, and conferencing software to provide technology project delivery or support to clients located out of state or country.

Creation of help desk, hiring and training of help desk staff in preparation for deploying ongoing IT support contracts signed by customers.

Managing staff responsible for the care and feeding of the mixed Microsoft and Linux network for the office, as well as firewall and server maintenance for nearly 20 clients.

Oversight and responsibility for hosted e-Commerce servers, hosted e-Mail services, and virtual desktop environments for company software testing purposes.

Wallowa County Education Service District (ESD)

Enterprise, OR

IT Director

August 2004 – August 2007

Full strategic and operational responsibility of ESD IT Department and four school district technology and networks spanning eight thousand square miles and twelve hundred users.

Managed remote developer team for application modification projects, acting as product owner for the local user population of teachers and staff.

Built help desk, automated systems monitoring, and implemented remote support capability, creating an easier environment for users to submit questions or concerns about technology.

Ongoing development and management of ESD and School District Technology Plans, including goal mapping, risk planning, and estimated budgeting.

Awarded project grants to fund Wireless Access Points on school campuses, virtual server technology to increase hardware efficiencies, and specialized instructor tools to assist in moving away from overhead projectors.

Utilized Virtualization software to more efficiently use available server hardware, allowing the School Districts to install additional software for evaluation against the existing IT environment.

Developed and managed e-Mail consolidation project designed to centralize administration of messaging systems, reducing licensing costs by $15k per year and site visits by 15%.

Nims & Associates

San Francisco, CA

Sr. Networking Specialist

May 1998 – June 2003

IT Project planning and execution for multiple corporate clients including Y2K upgrades, HIPAA technology and process upgrades, & SOX policy and procedure consulting.

Planning and execution of communication technology projects, replacing ISDN, Frame Relay, and Leased Lines with DSL, MPLS, and T1 as appropriate for bandwidth improvement and/or cost savings.

Creation and maintenance of technology support plans for each client, including frequency of visits, technology refresh schedules, and automated logging of user problems for issues that were not business critical or time sensitive.

Technology operations support responsible for 30 clients including law firms, property management firms, architecture & engineering firms, & non-profits.


Bachelors of Arts, Music Composition / Philosophy

Eastern Washington University, Cheney, WA

Bachelor of Science, Electrical Engineering

DeVry University, Phoenix, AZ

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