CSR

Location:

Posted:

June 01, 2017

FRANCINE CHAMBERS

OBJECTIVE

Customer Service /Office Clerk Receptionist/Administrative Assistance

QUALIFICATIONS

Responsible, punctual energetic employee with excellent attendance record.

Reliable, hardworking and thorough in completing assignments.

Detail oriented and skilled in setting priorities, strongly motivated and resourceful.

Knowledge of general bookkeeping, Business Administration.

EDUCATION

1988-1990 Illinois Medical Training Center Chicago, IL

Medical Assistant Certificate

1988 Taft High School Chicago, IL

EMPLOYMENT

2015-Present The Evans Location Resale Shop, Rockford, IL

Retail Clerk

Ensure excellent retail experiences to customers.

Verify and reconcile customers’ bills with the merchandise they bought.

Maintain, manage, and organize merchandise on the shelves and racks in the store.

Execute clerical functions in retail stores.

2009-2015 Acehardware Corp. Headquarters, Oakbrook, IL

IT Consultant

Assist customer/vendors with any of their billing/payments questions or concerns.

Answered around 80 inbound calls daily.

Create order tickets for clients, retailers, vendors/customer for billing, repairs, account updates, warehouse issue/concerns or password reset.

2004-2009 BancTec Inc Chicago, IL

Queue Coordinator

Create order tickets for tech; assign each ticket to a tech in their districts.

Assist tech and tech supervisor in troubleshooting with the client issues.

Send out email to all techs supervisor/district manager with tickets not yet complete/updates.

Create spreadsheets for all districts in charge of with your tech information and their supervisor/manager information for updates.

1997-2004 Household Finance Corp., Elmhurst, IL

Record Processor

Operated photocopier and facsimile equipments.

Closed-out/paid off loans for customers/clients.

Answered telephone calls and retrieved information.

ACTIVITIES

*Windows /MS Word/ Works/Publisher/Power Point/ MS Excel/Outlook/CA Software/SAP/USD Software