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Customer Service Information Technology

Location:
Tucson, Arizona, United States
Salary:
$18.00 per hour
Posted:
May 31, 2017

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Anthony Vedrani

(410)***-**** ac0k0d@r.postjobfree.com

Forward-thinking IT Professional pursuing progressive career opportunities with over six months experience as a Blended IBM Field Technician with CompuVision systems, at the Dow Chemical Company in Freeport, Texas. Excelling at this job came with the help of multiple Microsoft IT certifications. Highly motivated and highly productive in team environments, as well as working independently. Efficient in handling multiple project priorities, always ensuring a quality client experience. Able to communicate technical information in an easily understandable way. Innovative problem solver with a commitment to achieve and exceed goals set forth by clients and administration.

Skills Summary:

WAN and LAN Re-image Machines

PC and Printer Hardware Deploy Machines

Computer Diagnostics Service Now Ticketing System

Firewalls and Ports Switches and Servers

Installation and Configuration of Software Tapes and Tape Backups

Remote Link Software Punch-downs and Fiber Connections

Active Directory

My Computer Career Columbus, OH Information Technology

Certifications accomplished are: Server+, A+ (801 and 802), Server Fundamentals, Network, and Windows 7 configuration

Technical Skills and Abilities

Troubleshooting network connectivity issues.

Installing, maintaining, and troubleshooting LAN networks.

Install operating system service packs, updates, and other security patches.

Installing, maintaining, troubleshooting, and uninstalling software, as well as peripherals.

Maintaining and troubleshooting multiple Windows operating systems.

Install, uninstall, and manage hardware components of a machine as well as peripherals.

Experienced in Microsoft Office programs.

Troubleshoot connectivity issues between the machine and devices

Set up and perform scheduled preventative maintenance tasks to keep Windows healthy.

Use Windows utilities to manage hard drives.

Printer support and maintenance.

Familiar with setting up, and troubleshooting WAN and LAN networks including IP addressing.

Implement a basic wireless network, and various topologies.

Set up a wired/wireless LAN and make adjustments to get better service and communication.

Professional Skills and Qualifications

Effectively design strategies to complete large projects in the timeline and budget specified by the client.

Reliable and dependable

Able to image and deploy multiple machines in a timely manner while maintaining records of pertinent information

Work with Service Now Ticketing System efficiently

Hands on knowledge with IBM and Cisco equipment, including servers, switches, IP phones, WAPs, laptops and desktops, and surface pro 3 tablets.

Customer Service and Teamwork

Communicate effectively with supervisors, team members, and clients to exceed project goals.

Present complex information to clients in an easy to understand way that is friendly for business.

Proficient in leading a team to complete long-term and short-term project goals.

Ability to listen and carry out complex instructions in a timely manner.

CompuVision Systems (Dow Chemical Company in Freeport, TX)- Blended Field Technician

October, 2016 – present

Description of Job Duties

Troubleshooting and repair of workstations, servers, networks, IP phones, and printers

Tape backups

Imaging and installing hardware and software on workstations

Deploying workstations, servers, and switches

Activate network ports with punch downs and patch panels

Some copper and fiber

Update and close tickets on Service Now

Help clients with migrations onto new workstations

Retrieve files from backups and from old hard drives and solid state drives

Maintain disposal logs of old equipment

Work in secure areas and maintain a TWIC card

Wipe drives for disposal

Work in a team environment but also complete individual tasks



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