WILLIAM A. MADISON
ac0jx1@r.postjobfree.com
OBJECTIVE
To obtain a position with a growth, oriented company that will utilize and enhance my present skills while simultaneously provide opportunities for professional growth and skill development.
SUMMARY OF QUALIFICATIONS
20 years of General Labor in manufacturing environment
18 years of Production Machine and Material Handling experience
15 years of Management experience
20 years of fork lift operator experience (certified in various fork-lift operations)
20 years of troubleshooting & problem solving
25 years of customer service experience
Shipping & receiving
Warehouse Management
AS400 Experience
PROFESSIONAL EXPERIENCE
March 2014 – April 2016 Nova Copy
Parts/ Inventory Manager
Report inventory discrepancies to ensure overall department compliance.
Conduct bi-monthly inventory analysis
Evaluate technician’ car stock inventory to ensure appropriate materials are available.
Monitor shop equipment to ensure optional performance.
Assess product and supply physical inventories per inventory schedule.
Utilizes E-Automated database to enter physical count data for parts and supplies.
Fill Technician parts requests by monitoring open calls waiting for parts.
Responds to technicians’ open order request and fills parts orders as needed.
Complies with vendor and Novacopy policies and procedures for managing core, warranty, and defected item returns.
Responsible for the oversight of all returns, exchanges, and credits to vendors, following company policies and procedures for returns.
Responsible for monitoring Warranty Credit Programs for vendors by meeting and exceeding average monthly warranty credits equal to 10% of parts usage expense.
Ship customer orders using UPS Worldship
Receive daily PO’s from vendors
March 2011 – Nov. 2013 Kelly Moore Paint Hurst, TX
Production Operator/ Warehouse Lead
Machine Operator; quarts, 1 gallon and 5 gallon
Material Handler
Forklift Operator
Manufacture Paint/Stains
Work with chemicals requiring respirator mask
Readings of chemicals
Preceptor of new hires
2007 – 2010 Final Support, Inc. North Richland Hills, TX
IT Technician
Liaison and contact for all incoming GE Centricity PM technical issues and add-on products.
Analyze, test, troubleshoot and research and resolved customer support issues
Respond and interact with clients over the phone, in a timely manner, to further triage and correct the issues
Go on on-site to customer locations to resolve issues; install software, networking, printers, etc.
Develop written training aids to share with Final Support Customer Support technicians regarding common problems and their solutions.
An internal contact point for IT – assisted employees with new installs, testing remote connectivity, plug-installation, etc.
Escalation contact for customers & internal teams
2001 - 2007 Modular Solutions Dallas, TX
Sales & Warehouse Manager
Consulted with clients by phone, email and in-person to determine products that fits the customer’s needs.
Met all sales objectives: Consistently achieved or exceeded all sales quotas each year.
Built sales 20% within first year through introduction of consultative selling techniques new/existing business development strategies.
Review and resolve product, service problems/concerns for: vendors, customers, quality control personnel and any person related to logistics and service.
Purchased merchandise of new and refurbished equipment.
FedEx, UPS & freight companies; setup accounts, scheduled pick-ups, quoting and packaged products.
Responsible for: inventory, tracking all orders through shipping/receiving system.
Developed new clients through referrals and prospecting
Created and implemented eBay account; took photographs, listed merchandise, facilitated and monitored listings, closed the orders and prepared items for shipment.
Oversee and supervised processing of sales orders, acknowledgements and sales invoices.
Collaborate with all levels of the organization to implement effective strategies to better meet client requirements and increase sales and market share.
Managed daily operations, scheduled staff assignments, and supervised staff.
2000 - 2001 United Data Tech Mesquite, TX
Assistant Sales & Shipping Manager
Providing detailed information on new products.
Increased store sales by 30%, by creating a shopper friendly environment with attractive merchandising and promotions.
Improving customer service based on client feedback through the development of new policies and procedures.
FedEx, UPS & freight companies: scheduled pick-ups, quoting and packaged products.
Generated repeat business through successful client follow-up.
Answered inbound calls in support of customer needs.
Assisted with supervising all sales and marketing for the Dallas Retail and Sales Team
Acquire new accounts and maintained existing relationships
Purchasing excess inventory from OEM’s and leasing companies
Provided technical support and assisted with developing marketing strategies.
Responsible for customer service, duties included answering customer queries, problem solving and 1997 - 2000 Resource Concepts Carrollton, TX
Shipping Manager
Managed all operational activities associated with the warehousing, receiving and shipping areas.
Developed and maintained stronger relationship with major freight carriers.
Certified Fork Lift driver
Responsible for: inventory control, day-to-day operations, budgets, proper training to new employees, monitor performance standards, provide appropriate management support in the skills of effective delegation, evaluation and providing leadership and project management for continuous improvement.
Maintained inventory control system, monitored and approved incoming deliveries.
EDUCATION
Associates Program
Tarrant County College, Arlington, TX 2009 - 2010
Networking Technologies Program
CCI Training Center, INC., Arlington, TX 1998 - 1999
General Education
Heights High School, Wichita, KS 1986 – 1989
REFERNCES
Available Upon Request