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Customer Service Sales

Location:
Arlington, Texas, United States
Posted:
May 30, 2017

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WILLIAM A. MADISON

ac0jx1@r.postjobfree.com

972.***.****

OBJECTIVE

To obtain a position with a growth, oriented company that will utilize and enhance my present skills while simultaneously provide opportunities for professional growth and skill development.

SUMMARY OF QUALIFICATIONS

20 years of General Labor in manufacturing environment

18 years of Production Machine and Material Handling experience

15 years of Management experience

20 years of fork lift operator experience (certified in various fork-lift operations)

20 years of troubleshooting & problem solving

25 years of customer service experience

Shipping & receiving

Warehouse Management

AS400 Experience

PROFESSIONAL EXPERIENCE

March 2014 – April 2016 Nova Copy

Parts/ Inventory Manager

Report inventory discrepancies to ensure overall department compliance.

Conduct bi-monthly inventory analysis

Evaluate technician’ car stock inventory to ensure appropriate materials are available.

Monitor shop equipment to ensure optional performance.

Assess product and supply physical inventories per inventory schedule.

Utilizes E-Automated database to enter physical count data for parts and supplies.

Fill Technician parts requests by monitoring open calls waiting for parts.

Responds to technicians’ open order request and fills parts orders as needed.

Complies with vendor and Novacopy policies and procedures for managing core, warranty, and defected item returns.

Responsible for the oversight of all returns, exchanges, and credits to vendors, following company policies and procedures for returns.

Responsible for monitoring Warranty Credit Programs for vendors by meeting and exceeding average monthly warranty credits equal to 10% of parts usage expense.

Ship customer orders using UPS Worldship

Receive daily PO’s from vendors

March 2011 – Nov. 2013 Kelly Moore Paint Hurst, TX

Production Operator/ Warehouse Lead

Machine Operator; quarts, 1 gallon and 5 gallon

Material Handler

Forklift Operator

Manufacture Paint/Stains

Work with chemicals requiring respirator mask

Readings of chemicals

Preceptor of new hires

2007 – 2010 Final Support, Inc. North Richland Hills, TX

IT Technician

Liaison and contact for all incoming GE Centricity PM technical issues and add-on products.

Analyze, test, troubleshoot and research and resolved customer support issues

Respond and interact with clients over the phone, in a timely manner, to further triage and correct the issues

Go on on-site to customer locations to resolve issues; install software, networking, printers, etc.

Develop written training aids to share with Final Support Customer Support technicians regarding common problems and their solutions.

An internal contact point for IT – assisted employees with new installs, testing remote connectivity, plug-installation, etc.

Escalation contact for customers & internal teams

2001 - 2007 Modular Solutions Dallas, TX

Sales & Warehouse Manager

Consulted with clients by phone, email and in-person to determine products that fits the customer’s needs.

Met all sales objectives: Consistently achieved or exceeded all sales quotas each year.

Built sales 20% within first year through introduction of consultative selling techniques new/existing business development strategies.

Review and resolve product, service problems/concerns for: vendors, customers, quality control personnel and any person related to logistics and service.

Purchased merchandise of new and refurbished equipment.

FedEx, UPS & freight companies; setup accounts, scheduled pick-ups, quoting and packaged products.

Responsible for: inventory, tracking all orders through shipping/receiving system.

Developed new clients through referrals and prospecting

Created and implemented eBay account; took photographs, listed merchandise, facilitated and monitored listings, closed the orders and prepared items for shipment.

Oversee and supervised processing of sales orders, acknowledgements and sales invoices.

Collaborate with all levels of the organization to implement effective strategies to better meet client requirements and increase sales and market share.

Managed daily operations, scheduled staff assignments, and supervised staff.

2000 - 2001 United Data Tech Mesquite, TX

Assistant Sales & Shipping Manager

Providing detailed information on new products.

Increased store sales by 30%, by creating a shopper friendly environment with attractive merchandising and promotions.

Improving customer service based on client feedback through the development of new policies and procedures.

FedEx, UPS & freight companies: scheduled pick-ups, quoting and packaged products.

Generated repeat business through successful client follow-up.

Answered inbound calls in support of customer needs.

Assisted with supervising all sales and marketing for the Dallas Retail and Sales Team

Acquire new accounts and maintained existing relationships

Purchasing excess inventory from OEM’s and leasing companies

Provided technical support and assisted with developing marketing strategies.

Responsible for customer service, duties included answering customer queries, problem solving and 1997 - 2000 Resource Concepts Carrollton, TX

Shipping Manager

Managed all operational activities associated with the warehousing, receiving and shipping areas.

Developed and maintained stronger relationship with major freight carriers.

Certified Fork Lift driver

Responsible for: inventory control, day-to-day operations, budgets, proper training to new employees, monitor performance standards, provide appropriate management support in the skills of effective delegation, evaluation and providing leadership and project management for continuous improvement.

Maintained inventory control system, monitored and approved incoming deliveries.

EDUCATION

Associates Program

Tarrant County College, Arlington, TX 2009 - 2010

Networking Technologies Program

CCI Training Center, INC., Arlington, TX 1998 - 1999

General Education

Heights High School, Wichita, KS 1986 – 1989

REFERNCES

Available Upon Request



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