Sign in

Customer Service Manager

Calgary, Alberta, Canada
May 30, 2017

Contact this candidate

Trai Pham

**** ** ** **

Calgary AB, T*Y *W*

Cell phone: (403) ***-****



Chartered Financial Analyst Designation

Passed level I CFA exam in 2016

Bachelor of Commerce, Finance 2013

Haskayne School of Business, University of Calgary WORK EXPERIENCE

Store Manager October 2015 – Present

Pho Mai thy Restaurant Ltd.

Reporting to the Owner of the Restaurant, I am accountable for the daily operations of the restaurant including managing daily operation, cash handling, and payrolls. This involves strategic management of the finances and operational needs.


Draft and prepare monthly financial analysis for management discussion

Employ a budgeting plan and directly control the restaurant expense to ensure the cash flow stay positive for the past 9 months

Handle invoices to optimize account payable for maximum cash flow efficiency

Handle payroll for more than 10 employees with excellent accuracy Financial Analyst/Account Payable Accountant October 2014 – September 2015 Trico Homes

Reporting to Finance Supervisor and head of accounting department, I am accountable for data entry of receivable invoices, managing corporate accounts, monitoring employee expenses, preparing cheque to pay back vendors and financial reporting.


Successfully completed large amount of invoices on time and within expectation

Communicated effectively with clients in a fast-pace environment

Prepare financial report and PowerPoint presentation for upper management on a quarterly basis Customer Relations Specialist/ Data Analyst June 2011 – September 2014 Registry Plus Inc.

Reporting to General Manager and the Owner of the Registry, I was accountable for balancing all cashiers cash flow at the end of the day and delivering professional customer service to demanding clients in a high pressure, past-pace environment. In addition, I am responsible for documenting, summarized inventory to prevent shortage and in charge of customer’s confidential information.


Successfully assisted clients in resolving issues while maintaining a professional degrees of enthusiasm

Developed a method to track down accounting errors in a timely manner, and result of a more efficient closing out balance at day end


Police Volunteer Assistant June 2016 – Present

Calgary Police Service

Working alongside Calgary Police Service constables, I am responsible for helping the citizens of Calgary with their vehicle collision reports, as well as lost/found and damage to property reports. The nature of this position also includes handling sensitive client information, obtaining the needed information to generate thorough reports and positively representing the Calgary Police Service from a customer service standpoint. Achievements:

Consistently meet performance targets and satisfied all client inquiries

Excellent communication with citizens from diverse ethnic backgrounds Treasurer September 2011 – August 2015

Calgary Vietnamese Youth Association (CVYA)

Reporting to Chairman of CVYA and the CVYA board of Advisors, I was accountable for over $15,000 in the treasury of the organization. In addition, I was accountable for budgeting, planning, review and approve all the expense of the organization. This includes preparing reporting documents like financial balance and income statement for the Audit committee to review.


Successfully executed the budgeting plans for four consecutive years with a positive cash flow every year

Maintained good relationship with sponsors to obtain revenue for coming year operation


Ten years of experience customer service

Proficient in all major computer applications including MS Excel and MS Word

One year of experience in strategic finance management

One year of experience in accounting and financial reporting in a mid-size construction company

Fluent in two languages: English and Vietnamese

Contact this candidate