Customer Service Security Officer

James P. Foley

**** ********* **. 614-***-****

Columbus, OH 43235 *******@***.***

PROFILE As an experienced professional as a security officer in healthcare, university, and private education settings I have developed excellent skills in:

• Customer Service, ensuring that those individuals involved at that moment were my top priority

• Diffusing tense personal confrontations

• Developing and maintaining relationships of trust and confidence with staff across broad range of staff functions

EMPLOYMENT

January 2020 – Present Security/Customer Service Ohio Support Services Columbus, OH

• Safety Ambassador for the Special Improvement District in downtown Columbus

• Assisting with homeless outreach, directions, escorts, dispatching, and ensuring that downtown is a safe place for everyone.

• Riding a bicycle 16-20 miles each day

November 2016 – January 2022 Security/Customer Service G4S Columbus, OH

• Worked with both AEP and Huntington National Bank

• Securing building and maintaining a safe environment

• Creating badges for visitors and vendors

• Assisting visitors and employees with routine requests in a timely and professional manner

• Parking garage security and monitoring CCTV cameras

• Dispatching Officers

• Answering phone calls and radio transmissions

May 2011 – August 2016 Receiving Clerk Nationwide Children's Hospital Columbus, OH

• Receiving in 300–500 packages daily

• Verifying items received for accuracy and count

• Assigning packages to proper delivery route

• Delivering packages throughout the hospital in a timely and professional manner

• providing outstanding customer service

November 2007 – May 2011 Security Officer Nationwide Children's Hospital Columbus, OH

• Responding to domestic situations at request of staff and medical personnel

• Dispatch shuttles to various campus locations

• Patrol patient floors

• Authorize visitors by verifying security codes and issuing visitor badges April 2003 - November 2007 Security Officer The Ohio State University Columbus, OH

Primarily located at the Wexner Center for the Arts as well as other campus locations; responsibilities included:

• Providing physical security by patrolling buildings and grounds to verify security conditions, report on fires, crimes, unusual incidents, injuries and accidents, equipment malfunctions and any condition requiring correction.

• Customer service functions, such as: answering directional questions, providing escort to other campus locations and assistance to disabled patrons or visitors, administering first aid

• Working in Security Control Room monitoring CCTV cameras; dispatching security officers October 1989 - April 2003 Security Officer Milton Academy Milton, MA

Milton Academy is an independent college preparatory K-12 school, boarding and day in grades 9 -12, located eight miles south of Boston. Responsibilities on a campus comprised of 52 buildings included:

• Supervision of junior officers

• Coordination with municipal police and fire when present on campus

• Security detailing during school events and daily school operation

• Maintaining written reports

EDUCATION and TRAINING

Bunker Hill Community College, Boston, MA

A.D. Media Technology

• Healthcare Security Officer Training Course, International Security Associates, Inc., Columbus, OH [2011]

• American Safety & Health Institute Essentials in Basic Emergency Care, OSU Wooster, OH [renewed 2007]

• Effective Report Writing, The New England Institute of Law Enforcement Management, Boston, MA

[2001]

• The Security Officers Academy School Resource Office Program, Certificate of Training; Daniel Webster College, Nashua, NH [1999]

• College & University Security Officers' Academy - Certificate of Completion, New Hampshire College & University Security Academy, Boston, MA [1998

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