PROFESSIONAL SUMMARY

A multilingual highly organized dedicated and hardworking professional with a Bachelor of Science Degree, Major in Psychology. Offering over 10 years of international experience in various industries and professions such as teaching and customer service and well known to be skilled in dealing with a broad spectrum of clientele, problem solving and achieving positive business results.

WORK EXPERIENCE

Assistant Manager 2014 - 2015

Rattanjit Skytalk (UK based company known as Debt Plan Direct)

Ensured all customer communication was managed confidentially

Responded to all customers inquires thoroughly and professionally

Consistently hit and exceeded sales goals by 20%. Achieved 100% of 2015 business development goal at 100,000 GBP in assets

Planned and led training sessions to promote sales, trained and mentored new sales representatives

Achieved top 10 percentile in monthly sales in October 2014 -June -2015

Assisted with customer enquires related to accounts through telephone within agreed time scales

Arranged meetings with the creditors to negotiate a payment plan that was affordable for clients

Managed the entire office administration by supervising agents, made sure they were following their targets. Checked salary slips and made sure correct commission was invoiced

Entered data and produced a daily report sent to management staff in UK office regarding how many clients signed on board and how many call backs for next day

Directed calls and ensured that the agents were directing clients in the appropriate way

Dealt with difficult clients if the agent was struggling. Monitored calls by logging on to difficult calls to make sure the agents were following the correct protocol

Managed the schedule, ensuring that the agents were managing their calendar and getting back to the clients on time

Logistics by updating weekly financial reports

Handled all relationships with suppliers to the company, negotiating prices that allow a company's costs to remain low while still attaining a quality product. Obtained price quotes from multiple suppliers, worked alongside the company's budgeting department, and visited a supplier's facility to inspect the quality and consistency of supplies

Customer Service Agent Nov 2013 – Jan 2014

Contacted customers to support them in arranging debt management programs

Negotiated payment arrangements.

Obtained information on previous customers for tracing purposes

Teacher 2013-2014

Mayor World School (Jalandhar,India)

Taught from grade 1-5 all areas of the primary curriculum and facilitated the progress of a class of primary-age pupils which were about 30- 40 pupils

Organized the classroom and learning resources and created displays to encourage a positive learning environment

Planned, prepared and presented lessons that catered for the needs of the whole ability range within the class

Motivated pupils with enthusiastic, imaginative presentation style

Maintained discipline and prepared and marked work to facilitate positive pupil development

Met requirements for the assessment and recording of pupils' development.

Provided feedback to parents and caregivers on pupils’ progress at parents' evenings and other meetings

Coordinated activities and resources within a specific area of the curriculum and supported colleagues in the delivery of this specialist area, working with others to plan and coordinate work and keeping up to date with changes and developments in the structure of the curriculum

Organized and actively participated in school events, outings and activities which took place at weekends or in the evenings

Primary Teacher 2011-2013

Racliffe School(Jalandhar,India)

Taught from grade 1-3 all subjects

Expertly led individual and group activities to encourage learning and develop social interaction skills

Facilitated parent-teacher meeting conferences to remain connected to the needs of children and their parents

Nursery Teacher 2004 – 2010

Humpty Dumpty Nursery School (Jalandhar,India)

Prepared educational lessons, planned games and activities and facilitated hands-on learning activities or field trips

Provided a safe and stimulating environment conducive to learning

Developing and implementing lessons and work schemes, using the Early Years Foundation Stage as a framework

Maintaining records and monitoring recording progress.

Maintained good order in the classroom by ensuring children behaved, got along with others and respected one another

Liaised with parents, carers and professionals such as speech therapists and health visitors

EDUCATION

Primary Teacher’s Training Diploma 2010-2011

Mohali, India

Bachelor’s of Science, Major in Psychology 2000 – 2003

Newcastle University, England, UK

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