Customer Service Microsoft Office
Resume:
MICHAEL SEARS
**************@*****.***
TECHNICAL SKILLS:
Microsoft Office XP
Microsoft Office 2000
Microsoft Office 1997
MS Word
MS Access
MS Excel
MS FrontPage
MS Project
MS Visio
Chrome
Internet Explorer
Outlook
Outlook Express
PowerPoint
Adobe Photoshop
Adobe Illustrator
Corel Draw Pro
Quark Xpress
AutoCAD Gerber Composer
Windows XP
Windows NT
Windows ME
Windows 2000
Windows 7
Android repair
PROFESSIONAL EXPERIENCE:
Mountain Commercial graphics
Houston, Texas
2011-Current
Digital Production Technician
Install/Uninstall Windows
Windows 7 Compliance diagnosis
Microsoft – Outlook, Excel, Word
Trained additional staff
Customer Service – actively helping coworkers to resolve issues that include but are not limited to: Installation of Software, Updating software, Resolving network issues for department, etc..
Adobe Photoshop expert (version Adobe CS2- Adobe CC)
Adobe Illustrator expert (version Adobe CS2- Adobe CC)
Designed and built font with fontographer
Android repair (updating software, repaired cracked screens, master resets, application troubleshooting, speed up phones)
15 + years of experience with Mac products
Independently run the pigmented film and vinyl cut department
Crossed trained to be a backup in the printing and flatbed departments
Fully trained on Gerber Odyssey and Odyssey XP Plotters, HP 6100 inkjet and Seiko inkjet Printers
Trained on Onyx and Fiery rips software to create specialized print ques and profiles to insure every different type of material used would maintain quality
Daily maintenance required minor breakdown of each printer
Run daily quality checks to make sure the machines are operating in tolerance
Used 5 Gerber Odyssey plot machines and 1 Gerber thermal printer using windows 7 and omega software
Sort and schedule a production schedule.
Able to meet tight deadlines in a high work flow environment
Replaced old equipment with new Summa T140 and T160 plotters – Breakdown and Install
Built new computers to support the new peripherals and the use of multiple design and cut software's
Rewired an entire department
Created a conversion process from Gerber to Adobe illustrator and then into the summa cut software
Internet network trouble shooting, diagnosing, adjustments of routers
FedEx Office
Houston, Texas
2009-2011
Center Customer Service Associate
Microsoft office- Windows 7, Outlook, Word, Excel, PowerPoint (adjustments and output, troubleshooted arising issues)
Adobe products- Photoshop, Illustrator, InDesign, Acrobat
Internet network trouble shooting, diagnosing, adjustments of routers
Handled thousands of customers daily
Held a multifaceted position unlike that of a regular customer service associate
Awarded by COO of FedEx for Outstanding Customer Service in 2011
Receive orders by email with a requested time
Take direct orders from customers at the counter and the emails create detailed job jackets give an estimated turnaround times send order off to production or complete production myself
Kept detailed records of sales, cash and FedEx shipping packages and retail
Created and adjusted the customer file using Microsoft office or Adobe and then convert it to a PDF
Fix and maintain Cannon and Xerox scanner and copiers
Versed in adobe and design software
Worked with customers to create designs and advertisements
United States Army
Ft Leonard Wood, Missouri
2008- 200
Rank Specialist
Entered as an E4/Specialist
Held rank to Squadron
Team leader
Supervised 6 other recruits
Honorable Discharge
EDUCATION:
Eastern Michigan University
Ypsilanti, Michigan
2001-2005
B.A. Graphic Design
Houston Community College
Information Technology Certification Courses
Courses: Windows 7, Active Directory, and Computer Repair
3.8 GPA
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