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Customer Service Manager

Location:
Chino Hills, CA
Posted:
May 29, 2017

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Resume:

DANIEL R. DOMINO

**** ****** **** • Chino Hills, CA 91709

Telephone: 909-***-**** • E-mail: ac0jj0@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

. A dynamic, results-oriented professional with extensive experience and excellent qualifications as a Production Manager. A highly motivated and creative executive whose career has been characterized by rapid advancement and increasing responsibilities. Possesses excellent communication skills with the ability to interface well with all levels of management, co-workers and clientele.

Manage and participate as an integral part of a team effort to develop and implement company goals, objectives, policies and priorities. Aware of the need for quality customer service with the ability to meet or exceed client expectations.

Senior Account Manager Georgia Pacific Color-Box

2015 to present

Responsibilities include locating and cultivating specialty corrugated lithographic business as well as maintain relationship of existing clients. Printing process consisted of high graphic printed products using lithographic, preprint or high speed digital

Orange County Container Group / Smurfit Kappa

Senior Account Executive Smurfit Kappa Orange County

2010 to 2015

Responsible for development of new business which met company goals and capabilities as well as maintain relationships with National Accounts developed during prior responsibilities with OCCG

General Manager ZAPP Packaging Folding Carton Division

2006 to 2010

Direct all aspects of establishing and managing a lean manufacturing program. Oversee a group of 95 employees and a 100,000 square foot facility as well as all daily operational procedures.

Handle profit and loss responsibilities as well as sales, budgeting and the development of a superior sales team. Planned, coordinated and implemented the move of a large factory with minimal down time. Interact with clients, conduct detailed presentations according to specific client needs and ensure a superior level of service and products at all times.

General Manager Orange County Container Group – Industry, CA

2000 – 2006

Responsible for the establishment of various programs including ISO 9001 and actively participated in the purchase of Zapp Packaging. Supervised a group of 275 employees in a 300,000 square foot factory operation. Evaluated and purchased equipment and handled major sales and contract negotiations. Managed profit and loss and provided assistance in overseeing a joint venture which increased opportunities and opened up sales.

Actively involved as a liaison with sister companies in San Diego and Mexico. Purchased and directed the installation of an Asitrade singe face laminator. Provided excellent levels of service and customer satisfaction.

Customer Service Manager Orange County Container Group – Industry, CA

1996 -- 1999

Sales Representative Orange County Container Group – Industry, CA

1989 to 1996

EDUCATIONAL BACKGROUND

Bachelors Degree • Business Finance/Management - California State University, Fullerton

MEMBERSHIPS

Region 1 Vice President of the Association of Independent Corrugated Converters - California

Member of PIA/GATF

Computer Skills: Windows Office • Word • Excel •

PowerPoint • Internet/E-mail • Social Media

REFERENCES: Available upon Request



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