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Manager Customer Service

Location:
Beaumont, TX
Posted:
May 29, 2017

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Resume:

Elizabeth Spears

Beaumont, TX

ac0jhw@r.postjobfree.com - 409-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Asset Protection Manager

Sears - Beaumont, TX - October 2014 to March 2017

Provides disciplined leadership including setting clear expectations and holding the team and self accountable for results. Safety, inventory and shrink controls (merchandise protection and safety standards/processes. Conducted site reviews and security audits and made recommendations to management based on findings. Loss Prevention Manager

Sears - Port Arthur, TX - October 2014 to March 2017 Worked with Store Managers to develop and implement effective shrink strategy action plans and accident prevention plans; developed a high performance team;supervised Loss Prevention training as well as coaching on safety, shortage control, internet fraud and shoplifting detection processes;CCTV Monitoring; Wicklander Certified

Security Officer

U S Security Associates - Beaumont, TX - January 2006 to September 2014 Supervised front entrance; reported to Store Manager;monitored parking lot;walked facility and addressed issues of lighting, unlocked gates, trailers,etc. trained new hires and lead by example. Human Resources Coordinator

Sears - Port Arthur, TX - February 2009 to October 2011 Supported the Store Manager in developing a high performance team;assisted in scheduling, training, interviewing,cash office data entry and cash handling. Processed payroll weekly. EDUCATION

Accounting Clerk Diploma in Business

Lamar State College-Orange - Orange, TX

September 1978 to May 1981

West Orange-Stark High School - Orange, TX

May 1978

SKILLS

Great customer service, Great communication skills, team player, multi task, Microsoft Office, People Soft,Out Look, hand held computers (10+ years), Cash handling 6 plus years AWARDS

Safety/Inventory

June 2016

Safety/ Inventory goals for District # 1

CERTIFICATIONS/LICENSES

Interview and Interrogation Techniques

June 2014

Wicklander-Zulawski & Associates Certification

ADDITIONAL INFORMATION

I am a strong people person and I strive to build a team that will be motivating and energetic in producing profitable results to a company.



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