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Manager Customer Service

Macon, Georgia, United States
May 29, 2017

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Michael E. Bergmark **** Stanislaus Circle, Macon GA 31204 919-***-****

Professional Summary

Degreed operations and manufacturing management professional that is capable of driving multiple tasks in a fast-paced manufacturing environment. Particular success in lean enterprise, on-time delivery improvement, cost reductions and implementing change.


Maintenance Manager & Facilities Coordinator Hatch RV Park, Corpus Christi, TX 09/13 – 04/17

Responsible for the maintenance (staff of up to 5 including me) needs for up to 129 guest sites regarding the following, but not limited to: water, sewer, electrical, cable and site assistance for all guest issues that pertain to the comfort of their stay.

Responsible for systemizing a non-existent maintenance shop/proactive maintenance, which included purchasing the correct size and types of tools necessary for the maintenance staff to perform their functions effectively without causing extended interruptions in the affected service.

Responsible for site budgets and for spending on items within my control.

Continue to drive cleanliness of entire facility.

Integral person for the planning and execution of a complete park infrastructure restoration and expansion project.

VISIV Lead Supervisor Hospira, Inc. Rocky Mount, NC 03/05 – 09/13

Career development and supervision of 30 + employees including, but not limited to: Solution Preparation, Filling, Tray Loading, Terminal Sterilization, Tray Unloading and Finishing.

Serve as the SME for the VisIV Department. This includes day to day operations and production planning. Batch record maintenance and Exception Reporting are included in daily activity.

Actively involved in the engineering study and Validation activities in VisIV along with short and long range strategic planning for bringing VisIV product for sale on a national level.

Responsible for developing and implementing SOP’s, Batch Records and associated trainings utilizing technical writing skills and 20 + years of manufacturing experience.

Responsible for initiating all PR’s and providing the necessary information to the Investigations group or conducting my own investigations for low and medium level PR’s. Responsibilities also include CAPA implementation and associated documentation administration where required.

Recognized for accomplishments in successfully restarting the department after 4 months of scheduled downtime. Department performed at 120% of standard, registered 0 deviations in 60 days and 0 safety incidents in 60 days.

May, 2012 – VisIV named “Model Area” for 5 S Activity.

Authored or approved all departmental SOP’s and continue to refine them through rigorous Change Control.

Authored all departmental Batch Records and continue to refine through rigorous Change Control.

Serve as department resource for all exception reports, CAPAS and effectiveness checks.

Author exception reports for department.

Direct the efforts of 3 other department supervisors to ensure departmental compliance, production schedule adherence and other related metrics.

Departmental resource for customer visits and regulatory inspections.

Virtual Company Manufacturing Leader Energy Conversion Systems, Dunn, NC 3/00 – 03/05

Manufacturer of electrical mechanical carbon compounds for energy conversion systems

Manage 3 virtual companies; covering 3 shifts with manufacturing Team Leader responsibilities including cross-functional team leadership, new product development, process improvement, PONC reduction, machine/employee utilization and various other corporate benchmark goals. Scope of manufacturing duties include pressing, heat treat curing and product finishing. Mechanical Carbon Brush components are converted from various forms of raw materials, impregnated (adding a strengthening agent) on a selected basis, and then finished with various grinds, drilling and tamping a conductive wire.

Energy Conversion Systems cont’d

Weekly departmental throughput averages 160K to 200K parts of various volumes and sizes with sales ranging from $150 to $200K. Heavily involved with lean enterprise initiatives to facilitate continuous improvement.

Coached and managed up to 50 employees

Marketing Systel Office Automation, Greensboro, NC 02/99 – 03/00

Marketer of office reproduction systems

Digital Sales Representative for Ricoh, Panasonic and Hewlett Packard Networkable Photocopiers, Faxes and Printers.

Responsible for performing needs analysis for various clients and offering solutions to make their office/business more productive while reducing reproduction costs.

Responsible for prospecting and selling $ 25 K of new and reconditioned systems per month at advantageous profit levels.

Operations Manager Senator Pen Corporation, Greensboro, NC 12/97 – 11/98

Writing instruments for the promotional products industry

Managed up to 50 employees with responsibilities for all aspects of the operation including an art room, screen room, print shop, and pen assembly (manual and automatic).

Responsible for the timely shipment of custom imprinted/packaged products to a variety of customers. This included automatic and manual packaging efforts. Made various improvements to many areas of the operation including conversion from camera to digital art output, which increased quality and reduced costs. Reworked screen room to ensure cleanliness and to reduce product deficiencies.

Organized the print shop for better use of space and appearance. Made several critical modifications to the print machinery that increased quality and efficiency. Began working on upgrading the work force through recruitment of higher skill levels and training the qualified existing work force in the areas of processing efficiency, safety and quality thus reducing overtime.

Reviewed shipment packaging and made size/strength improvements where necessary.

Worked closely with customer service to eliminate internal errors that compromised the accuracy and quality of order integrity.

Manufacturing Specialist BIC Graphic USA, Clearwater, FL. 11/94 – 12/97

Mass production of high quality/low cost writing instruments for the promotional products industry.

Managed 2 salaried, 3 lead and 90 direct reports

Responsible for the Clic Stic and Round Sitc Departments including over 30 different production lines/functions that supplied product or imprinted/assembled pens used for marketing a customer’s logo or message.

Duties included scheduling of all departmental labor, workflow schedule, extruded barrel inventory, molded parts inventory, special packaging requirements including individual and bulk packaging arrangements. Large order shipping commitments and customer returns, personnel issues, safety and vacations were also under realm of my responsibility.

Served the as the assistant to the Area Manager of Manufacturing and assumed his role in his absence.

Member of the “98 % On Time Shipment Task Force” committed to searching for and correcting issues that prohibited an order from shipping by its committed time. Results achieved were an increase in total on-time deliveries from 85 % to 97 % within two months. Heavy focus on obstacles preventing shipping orders on time were analyzed and corrective actions were implemented to prevent future occurrences.

Computer Skills:

Microsoft Windows 2000/XP/Vista/7/8/10 and associated software as well as internet and network experience. Direct AS 400 time and attendance administration. Approve material variances and drive departmental budgetary compliance efforts.


B.S.A. (Bachelor of Science in Agriculture), University of Georgia Athens, Georgia

Course study included: Dairy Processing, Biology, Microbiology, Chemistry, Organic Chemistry with an emphasis in Business and Technical Writing

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