Jake Braga Doliguez

Al Qadsiyah Imam Saud Rd. Riyadh, KSA

Mobile #. +966*********

+966*********

ac0ja2@r.postjobfree.com

Applying for any position related to my expertise. I worked in one of the largest Company in the Philippines as Customer Relations Department Officer, supervising moreover hundreds of front liners with a significant role to Security and Safety particular to loss prevention and protect LIVES AND PROPERTY. Currently working in the same field here in Riyadh Kingdom of Saudi Arabia. See full details below.

Here are my work experiences, to wit;

From November 14, 2015 up to present employed at NESMA TRADINGS, Riyadh KSA as Security and Safety Technician.

1.In-Charge of overall Security and Safety of our site project King Abdullah Petroleum Studies and Research Center (KAPSARC),

2.Conducting random inspection within the site project.

3.Report making ex; Event Planning, Emergency Medical issues, Pre and Post Drill Report and other security related matters.

September 16, 2011 - Started working with Shopping Center Management Corporation (SM Supermalls) under SM Prime Holdings as Customer Relations Officer, Customer Service and Security Department until November 5, 2015.

1.Overall Tasks

Supervise all security personnel

Conduct trainings and refresher course for development planning

Event security coordinator - Prepare pre and post security plan during special events.

In-charge of maintaining orderliness of all building facilities, properties and safety of all mall goers.

Timesheet counterchecking

Prepare daily, weekly, monthly, quarterly and annual reports.

Scrutinize manpower schedule/posting

2.Seminars completed under SCMC;

Member of SM Emergency Response Team (SMERT)

Basic Community Emergency Response Training (BCERT).

Basic Orientation in Safety and Hazards

March 2010 up to June 2011 Sykes Enterprises, Marikina City, Philippines

1.Worked as a Customer Service Representative

2.Assigned account Virgin Mobile Canada

3.Part of Data Migration Management

4.Member Tier 2.

June 2008 – December 2009 DDC Land Inc. Marbella I Condo Roxas Blvd. Pasay City, Philippines

1.Worked as Customer Relations Supervisor.

2.Supervise both office and field works of the department.

3.Member of Quality Control Team.

October 2007 – February 2008 Knitjoy Manufacturing Inc. Cainta, Rizal, Philippines

1.Worked as Human Resource Department Staff.

2.Part of Time Keeping Management Group.

3.Manage Payroll System “Prime System”.

Affiliations:

SMERT SM Emergency Responder Team

BCERT Basic Community Emergency Responder

STI Alumni Association – Member 2007

SM Emergency Response Team (SMERT) 2012

Seminars Completed:

1.Customer Service and Strategic Planning, January 5, 6, and 7, 2009 DAP Conference Center Tagaytay City, Philippines.

2. Supervisory Leadership Development, January 29, 2009 Crowne Plaza, Ortigas, Philippines

3. Managing Difficult and Demanding Customers, May 14, 2009 New Horizon Hotel Mandaluyong City, Philippines

4.Effective Customer Complaint Management, May 14, 2009 New Horizon Hotel Mandaluyong City, Philippines

5.CERTIFIED Emergency Medical Responder and Disaster Management Specialist July 25, 2012 – August 1, 2012 MAAX Building SM Mall of Asia, Pasay City

6.CERTIFIED “ Safety Induction Orientation ” (BOSH) July 2013, SM City Taytay Taytay, Rizal

7.CERTIFIED “ Basic Community Emergency Response Training ” August 2014 Taytay Rizal

8.CERTIFIED “Earthquake and Landslide Search and Rescue Orientation Course ” ELSAROC) MAAX Building SM Mall of Asia, Pasay City August 19 and 20, 2015

Other Skills:

Software Installation, Computer Troubleshooting, Knowledgeable in MS Office such as MS Word, MS Excel, Powerpoint, MS Outlook etc

Language Spoken: English, Tagalog a little of Arabic

Educational Background:

2003 – 2007 STI College Cubao

Quezon City, Philippines

B.S. Computer Science

2002 – 2003 Central Colleges of the Philippines

Quezon City, Philippines

B.S. Computer Science

1998 – 2002 Sumulong Memorial High School

Antipolo City, Philippines

Secondary Education

1992 – 1998 Cainta Elementary School

Cainta, Rizal, Philippines

Elementary Education

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