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Customer Service Windows Server

Pasadena, Texas, United States
May 30, 2017

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Darrell W. Kankel

**** ******** ******* #*** ******** TX 77505 832-***-**** Objective

To work in the IT industry to advance and support windows server and desktop systems. Citrix and VDI technology is a large part of my experience along with a well-rounded experience in the IT server and desktop support and administration field.

Skills Summary

Xenapp 4.0 – 7.6 administration and infrastructure build (12 years)

XenDesktop 5.6 – 7.6 administration and infrastructure build (5 years)

2008 and 2012 Hyper-V cluster administration and virtual server creation (5 years)

Server 2003, 2008 and 2012 administration (12 years)

Citrix PVS 6.x – 7.x administration and infrastructure build (5 years)

Storefront, Web Interface administration and configuration (12 years)

Citrix UPM administration

Netscaler administration

Windows 7, 8, 10 desktop build

ServiceNow ticketing and documentation with customers

Microsoft office pro suite

PowerShell scripting (Basic)

VMware vSphere admin course (Basic)

Education – Degree, Certifications and Courses

VMware vSphere Admin Course (Basic) Online 2017

Microsoft Course 20409B for Windows Server 2012 R2 Server Virtualization with Windows Server Hyper-V and System Center Virtual Machine Manager 2012 R2 (SCVMM)

(5 day classroom) 2015

CCA – Citrix Certified Administrator 2011

PM100 Successful Project Management, Train the Trainer, Personality Types in Teams Perot Systems Classroom Courses 2000

Associate of Applied Science Degree San Jacinto College 1978 o Major: Engineering Drafting Technology



Citrix consulting and general IT consulting for home and small business

General IT desktop and laptop repair (Anti-Virus and Hardware)

Network troubleshooting


US Region Citrix Administrator WorleyParsons July 2006 – Sept 2016 o Administration of Xenapp 6.5 farm located in the Houston Data center and 2 regional locations o Design, build and configuration of above Xenapp 6.5 farm infrastructure consisting of Physical and virtual servers on a HyperV cluster.

o Upgraded Citrix 4.5 farm to Xenapp 6.5 infrastructure and applications from 2003 OS to 2008 OS o Rebuild of London datacenter (onsite) Citrix 4.5 farm to Xenapp 6.5 (12 physical servers) o PVS server builds and configuration for XenApp 6.5 farm Darrell W. Kankel

4808 Fairmont Parkway #117 Pasadena TX 77505 832-***-**** Page 2

o Xendesktop infrastructure, configuration and administration of window 7 desktop farm o Basic Powershell scripting of reports for maintenance reports of farm and HyperV cluster o Monthly software reports for various software installed on Xenapp farm o Customer service with ServiceNow ticket system

PDS CAD / Citrix Administrator WorleyParsons (Perot Systems) July 1999 – July 2006 o Design, build and administration of Citrix 4.0 XP server farm (6 servers) o Setup and administration of Oracle DB server for PDS 3D project database o Created and taught Intergraph SmartSketch class for process engineers

PDS CAD Administrator WorleyParsons (Parsons E&C Group Inc.) July 1997 – July 1999 o Project setup and maintenance of Intergraph PDS 3D CAD software projects on NT servers o Desktop setup and support of 108 Intergraph PDS dual monitor workstation o CAD administrator for MicroStation, AutoCad and Intergraph PDS 3D software

Structural Supervising Designer WorleyParsons (Parsons E&C Group Inc.) March 1990 – July 1997 o Training of drafting team on the use of MicroStation CAD o Training of structural team on use of Intergraph PDS 3D Frameworks CAD o Supervision of a drafting team for civil/structural projects o Estimating and updating project status report for projects

Senior Structural Designer WorleyParsons (Parsons E&C Group Inc.) Oct 1984 – March 1990 o Design, drafting and field checks of civil, concrete and structural drawings o Field surveying with digital theodolite


Drafting services for a high rise curtain wall consultant FLUOR ENGINEERING JUNE 1977 – SEPT 1983

Senior Structural Designer / Trainer

o Taught 12 week structural drafting course

Community Organizations

Member United Methodist Church of Pasadena

Member Citrix User Group of Houston and Austin

Church President of First Lutheran Church Pasadena 1989 - 1990

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