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Customer Service Manager

Location:
Modesto, California, United States
Salary:
45,000-50,000
Posted:
May 30, 2017

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Jason Honor

(209) ***-**** (ac0j6h@r.postjobfree.com)

PROFESSIONAL SUMMARY

Highly organized, independent, and able to effectively coordinate tasks to accomplish projects with timeliness and creativity. Ability to work with others in high stress situations to reach common goals.

SKILL HIGHLIGHTS

MS Office proficient

Excellent communication skills

Effective team player

Flexible Schedule

Resolution-oriented

Superior organizational skills

Dependable and reliable

Financial Reporting

Typing, 10 Key by touch

Customer Service Oriented

Skilled multi-tasker

Focused on customer satisfaction

Intuit

Peachtree

Statement Billing

Credit and Collections

Account Reconciliations

Accounts Payable

Accounts Receivable

EDUCATION

Modesto Junior College - AS Degree, Business, Graduated Modesto, CA (May 2014)

Modesto Junior College - AA Degree, Financial Accounting, Graduated Modesto, CA (Dec. 2014)

Highland High School, General Education, Graduated Bakersfield, CA (June 1990)

PROFESSIONAL EXPERIENCE

Business, Behavioral, and Social Sciences Instructional Aide (August 2016- Present)

To assist students in the understanding conceptual and procedural problems in Accounting.

Oversee the operation of the Accounting lab for student access.

Assist professors in daily instructional activities

Supplemental Instructional Leader, Modesto Jr. College, Modesto, CA (Jan. 2015-May 2016)

Coordinate and facilitate group-study activities.

Provide professor support and reinforce education curriculum.

Provide off-hours tutoring and support for students.

98% pass rate in Financial Accounting course due to SI Tutoring.

Financial Accounting Tutor, Modesto Jr. College, Modesto, CA (August 2009- May 2014)

Encouraged and supported students studying Financial Accounting, Business Administration, and History

Assisted students with understanding homework and homework organization.

Shift Supervisor, Dot Foods Incorporated, Ceres, CA (March 1993- October 2003)

Conducted daily shift meetings.

Encouraged, motivated, and driving the floor.

Tracked production on an hourly basis.

Created constant floor presence, and assisting team with day-to-day task.

Resolved guest as well as team member issues in a timely manner.

Delegated escalating issues through proper channels, while proved highest level of guest satisfaction.

Coached, trained, and followed up with team members.

Managed an accurate account of daily attendance and hours.

Became aware of, and had access to adequate and up to date product knowledge at all times.

Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.

VOLUNTEER SERVICES

Parent volunteer, Roberts Ferry Union Elementary, Waterford, CA (Jan. 2003-May 2011)

Managed Scholastic book fair fundraiser.

Helped run a lunch program for underprivileged children in Waterford, CA.

References will be furnished upon request



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