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Irving, Texas, United States
May 30, 2017

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Elizabeth Clements

Designer * - Charter Communications

Fort Worth, TX 76137 - 817-***-****

Authorized to work in the US for any employer


Designer 1

Charter Communications - November 2016 to Present

• Design and Draft design details

• GIS in MapInfo and Google Earth

• Technical Liason

• Fiber and Coax Design

• Prepare charts, graphs and sketches

• Document Asbuilds updates

• Review and QC designs

Prepare charts, graphs and sketches of vertical details and Scope of Work documents in various formats. Design and draft design details in Bentley V8i. Technical liason for outside construction and technical operations group. Create documents for Forward designs, Asbuilds updates and Restore / Re-designs in both Fiber and Coax for project reconciliation. Research and define problem areas, collect data and establish facts to draw valid conclusion needed to move forward with design specifications. IT Security Analyst (contract)

Time Warner Cable - May 2015 to November 2016

• Create Macros and Queries

• Trainer

• Created Training documents

• Desktop Support

• Customer Service

• Report preparation

Worked with internal stakeholders to grant access to TWC application programs and various platforms. Collaborate with Team Lead to update and create Macros and Queries within the Rumba 9.4 and Sequel Viewpoint application. Responsible for integrity of stakeholders access to sensitive TWC platforms. Trained new contractor/employees' on customer billing platforms. Created, updated and maintained all training documentation for new hires in IT Security Department. Configuration of TWC applications and platforms on new contractor/employees' laptop. Balanced imported batch files for upload in AAD application for Production and Training environment. Troubleshoot all levels of customer service issues. Manipulate multiple daily reports from Sequel to Excel in order to maintain accuracy of internal stakeholders' access President/Owner

Llamedos Enteprises - January 2004 to July 2014

* Quality Control

* Report preparation

* Customer service

* Quality control

* Purchasing

* Cash posting

* Account Research

* Deposits

* Bank Reconciliation

* Credit Card Posting

Maintained both front and back office including maintaining customer satisfaction, answering the phones and making appointments, greeting customers and ascertaining their needs. Responsible for daily, weekly and monthly reports using Kennel Connection, Microsoft Office Suite. Maintained computer networking system including security system. Managed team of contractors to ensure timely and precise results for customer satisfaction. Responsible for quality control and purchasing. Responsible for vendor coordination and scheduled maintenance of facility.


Tarrant County College - Hurst, TX

Bury St. Edmunds College - Bury St. Edmunds, England, UK King Edward VI High School - Bury St. Edmunds, England, UK SKILLS

AS400 (Less than 1 year), Customer Service (10+ years), Excel (1 year), RECEPTIONIST (10+ years), RETAIL SALES (10+ years)


Core Competencies include:

* Proficient in AS400 / CSG / ICOMS

* Advanced Excel

* Mid-Level Sequel

* Proficient in CITRIX / AAD / OMSe / DPFM / KEY / Non Production Environments

* Mid-Level Desktop Support

* Excellent communication skills

* Excellent customer service

* Excellent Trainer

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