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Customer Service Sales

Location:
Jamaica, New York, United States
Posted:
May 30, 2017

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Profile

Experienced, highly motivated work ethic, with results-driven professionalism, recognized for commitments to excellence, and demonstrates expertise in communicating and collaborating with, peers. Competencies include customer support, attention to detail, information technology, analytical and project management skills.

Skills

Microsoft Office Suite

Information Tech & Networking

Operations and Systems Analysis

Judgment and Decision-Making

Complex Problem Solving

Customer Service

Professional Experience

BACHU AND ASSOCIATES – JAMAICA, NY

Legal Assistant, 2011 to 2016

Performed research activities pertaining to precedents and other information.

Coordinated, prepared and interpreted legal documents including pleadings, motions, briefs, interrogatories, responses, agreements and legal memoranda.

Handled multiple case management responsibilities through entire litigation cycle for busy practice group.

Provided networking/desktop support and performed mainframe and account maintenance tasks.

MB SPECIALIST – HICKSVILLE, NY

Computer Technician, 2008 to 2011

Provided ongoing support to users regarding systems, network and Internet connectivity.

Handled technical troubleshooting including system crashes, slow-downs and data recoveries.

Installed and maintained computer systems.

Supported, repaired and replaced software, hardware and peripherals.

Developed and improved strong communication, customer service, and technical skills.

COZY CARPETING – HEMPSTEAD, NY

Customer Service Associate, 2004 to 2007

Leveraged strengths in persuasive communications and consultative sales to earn a reputation as a top sales performer for retailer.

Worked with company staff to effectively close sales; sales management, logistics, marketing, and tech-service.

JPMORGAN CHASE BANK – QUEENS VILLAGE, NY

Bank Teller, 2002 to 2004

Handled financial transactions such as deposits, withdrawals, advances, loan payments and check cashing.

Researched and resolved customer issues on personal savings, checking and lines of credit accounts.

Supported the bank sales team by identifying customer needs and then promoting current offers to them.

Education & Certification

COMPUTER CAREER CENTER REGO PARK, NY

Certified Helpdesk Technician - 2002

LAGUARDIA COMMUNITY COLLEGE - LONG ISLAND CITY, NY

A+ Certified Computer Technician – 1996

References – Available upon request



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