Professional Summary

Skills

Work History

ANITA JACOBO

**** ****** **** # *, ********, TX 77581 • Cell: 281-***-**** • ac0j3l@r.postjobfree.com Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Skilled in call center operations

Multi-line phone operation proficiency

Completed telephone training seminar

Microsoft Office Suite

Data Entry

Excellent Communication Skills

High Call Volume

Team Player

Addressed Inquiries

Active Listening Skills

Strong Problem Solver

Inbound Calls

Over the phone Spanish Interpreter, 08/2014 to Current Cyracom International – 5959 Corporate Dr. Houston Tx. 77036 Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls with up to 2 calls in queue per minute. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Managed high call volume with tact and professionalism. Directed calls to appropriate individuals and departments. I Interpreted for various clients over the phone, from medical to Insurance, nationwide over the phone Interpreter.

High Call Volume

Active Listening Skills

Inbound Calls

Phone Calls

Canvasser, 02/2014 to 04/2014

Community Connect – 4000 Telephone RD. STE. C15

Politely assisted customers in person and via telephone. Energetic Work Attitude

Data Entry

Excellent Communication Skills

Process Changes

Team Player

Active Listening Skills

Strong Problem Solver

Phone Calls

Microsoft Office Proficiency

Strong Problem Solver

Inventory, 05/2013 to 02/2014

General Plastics and Composites – 6910 E. Orem Houston TX. 77075 Participated in physical inventory counts every 3 months. Education

Proper Selection Procedures

Rapid Pace

Handled Stock Deficiencies

Yearly Inventories

Material Handling

Daily Production Sheets

Accurate Stock Records

Inventory Control

Exceptional Problem Solver

Basic Math Skills

Pallet Jacks

Production, 06/2004 to 02/2010

Dixie Staffing – 2549 Gessner Drive, Houston, TX.

Received and correctly processed both written and verbal instructions, prints and work orders. Obtained appropriate tooling and fixtures.

Inspected and tested components, assemblies and power tools. Disassembled, reassembled and corrected changeover. Repainted and precisely touched-up components and assemblies. Verified part numbers and placed parts in appropriate shipping containers. Recognized and reported defective material and equipment to shift supervisor. Installed protective devices such as bracing, padding, or strapping to prevent shifting or damage during shipping.

Packer/Quality Control, 05/1988 to 08/2002

Del Monte Fresh Produce – 1510 Academy St. Sanger Ca. 93657 Strong Problem Solver

Active Listening Skills

Team Player

Energetic Work Attitude

Data Entry

Excellent Communication Skills

Quality Controlled Environment

Health Care Interpreter: Spanish Interpreter,

HCC - 1900 Pressler St, Houston, TX 77030

Continuing education in Health Care Interpreter.

Medical Interpreter: Medical Terminology, 2004

Reedley Community College - 995 N Reed Ave, Reedley, CA 93654 High School Diploma: 2004

Sanger High School - 1710 Tenth St. Sanger Ca. 93657

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