Alexander Feldman

EMAIL ac0j38@r.postjobfree.com

Phone: 203-***-****

Current Address

** ******** *****

Hamden, CT 06518

OBJECTIVE

Advance my career with Customer Relationship Management work where I can efficiently demonstrate my technical, personal, and analytical skills to contribute to the success of the work place.

EDUCATION

Eastern Connecticut State University, Willimantic, CT 06226

Degree: Bachelor of Science in Computer Science Graduated: May, 2014

Minor(s): Management Information Systems, Mathematics GPA: 3.47 /4.0

WORK EXPERIENCE

Blackboard Inc, New Haven CT

Sales Operations Analyst

• Analyze and assess current Salesforce.com business processes. • Designed, setup, and managed all Salesforce.com objects.

• Manage support requests and administrative needs of users • Ensured data integrity throughout Salesforce.com Org.

• Manage Salesforce.com enhancement requests. • Developed case management for Business Operations team

Higher One, New Haven CT

CRM Analyst, Salesforce Administrator 8/2015-Present

• Provide daily administrative support to end users. • Implement work flows to improve system performance.

• Maintain Sales performance dashboards and reporting. • Migrate system data to new Salesforce instances.

• Work with key stakeholders in sales, marketing, and management • Efficiently segment database for marketing activity.

• Train users to successfully use Salesforce.com • Customize objects and Data to complete objectives.

Campus Education Associate 6/2014 – 8/2015

• Develop and deliver motivating educational product content • Demonstrate strong interpersonal and presentation skills.

• Establish strong relationships with clients. . • Train clients through multiple technology formats.

• Utilize CRM technologies to track client projects (SFDC) • Communicate effectively with fellow employees

Web Development Intern 5/2012- 6/2014

• Upgrade learning management system. • Design Graphics and theme layout

• Maintenance of existing sites and applications • Effectively Communicate with team members

Additional Technical Skills

HTML, SQL, Pardot, Target Process, Demand Tools

CERTIFICATIONS

Salesforce: Certified Administrator (ADM 201) 2/2016

AWARDS AND ACCOMPLISHMENTS

Dean’s List

Commencement Marshall for Department of Computer Science 4/2014

Upsilon Pi Epsilon (National Honor Society for Computing Sciences) 4/2013

Rank of Eagle Scout, Boy Scouts of America Troop 610 6/2010

EXTRACURRICULAR ACTIVITIES

Boy Scouts of America, Hamden CT 9/1998- 12/2010

Technology Student Association, Hamden High School 10/2007- 6/2010

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