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Help Desk Technician

Raleigh, North Carolina, United States
May 30, 2017

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Michelle Liverette

**** ******** **** **, **** Forest, NC 27587



• Software: MS Office (Word, Excel, PowerPoint, Access, Notebook, Outlook)

• Browsers: Chrome, Safari, Firefox, Internet Explorer

• Hardware: PCs, Laptops, Tablets, iPhone, Android, Printers

• Operating Systems: Windows XP, Windows 7, 8, iOS PROFESSIONAL EXPERIENCE

Kelly Services Providence, RI

Office/Data Entry Temporary Employee November 2007-February 2009

• Input data into various computer systems

• Research information for client relations

• File office paperwork, as needed

• Other office assignments, as necessary

• Prepare and maintain Excel spreadsheets

Sparks Personnel Services McLean, VA

Customer Relations Representative Temporary Employee March 2007-August 2007 USA Today National Customer Service

• Improve customer service by utilizing Kana e-mail to enter information into Quest Software

• Generate labels using mail merge to provide forms to customers

• Improve customer service through Chatterbox software

• Enter large amount of data into One Call

• Send out receipts and invoices per customer’s request

• Enter personal bank information from a FTP file into the Check by Phone program

• Organize Excel spreadsheets

Serco, Inc. Vienna, VA

Administrative Support Assistant June 2003-December 2006

• Performed data entry for the purchasing department using Cost Point software

• Maintain Excel spreadsheets for the accounts payable

• Organize and prioritize large volumes of information and communications for the Accounting Manager

• Performed various other administrative tasks as assigned EDUCATION

Eastern West Virginia Community and Technical College; Moorefield, WV Associate of Science in Information Technology; May 2016 Courses:

• Microsoft Office Suite 2003, 2007, 2011, 2013, 2016

• Windows PC Repair and Troubleshooting, Networking

• Java, Wed Programming, System Analysis and Design

• Security Fundamentals, Computer Forensics

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