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Engineer Technical Support

Hialeah, Florida, United States
May 30, 2017

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Name: Alejandro Lozano Rios

Address: **** **** * ***** ***** Hialeah, Florida

Phone: 786-***-****


Personal Data: Born: 12/19/1973

U.S. Resident:

Safe Driver:


A position in the Technology Information field with advancement potential, which will allow me to utilize my technical and management’s abilities while developing then further.


Highly motivated, work well under pressure, readily assume responsibility. Enjoy the challenge of achieving difficult objectives, both individually and as part as a team. SUMMARY OF QUALIFICATIONS

IT Professional with 10+ years’ experience in Systems Engineer and Network Administration with a primary focus on MS Windows Servers 2000/2003 Standard/Enterprise.

Extensive experience developing procedures, policies, technical manuals, software guides and instructions, executive briefings and presentations.

Team management experience in both Systems Administration and Computer Systems Support.

Good communication and team management skills.


Windows Server Platforms 2013, 2008, 2012, 2016

Group Policy Object, Active Directory Roles installations and configuration.


VMware Troubleshooting, Configuration, VMware Template, cloning, Upgrades, DRS and HA.

Support Backup and Disaster Recovery

Firewalls: Sonicwall, Juniper, CISCO ASA.

Networking Solution (WAN/LAN): CISCO, DELL Networking, Omniswitch Alcatel-Lucent, Brocade.

Wireless LAN: SonicPoint, Cisco Aironet, Aruba.

Support Servers: DELL PowerEdge, HPe Proliant.

Support Storage: DELL Compellent, DELL PowerVault, DELL EqualLogic.

Support end user: All Windows Platform (XP, 7, 8.1, 10) and Office (2007, 2010, 2013, 365)

Infrastructure Datacenter: Schneider Electrics.

VMware VTSP 5.5.

VMware Capacity Planner 3.0.

VMware VTSP-SV 5.

SONICWALL Secure Basic Administrator.

DELL Storage Center Overview and Installation.

DELL EqualLogic Technical v3.

ALCATEL-LUCENT AOS Omniswitch LAN Bootcamp.

APC Technical consultant for corporate networks.

APC Technical consultant for Data Centers.


1. Freelance as consultant of Technology Information (Miami, USA) From January 2017 to today.

Consulting Engineer TI

Provide consulting in the information technology for those Companies that need to solve some problematic within the Data Center based on the best practices and standards of the industry.

2. JAR ELECTRONICA APLICADA S.A de C.V. (Monterrey, Mexico) From February 2014 to January 2017

Manager IT Solution Architect

Leader for the area of the engineers Solution Architect and Technology Information Support. This area is in charge of guaranteeing the pre-sale and post-sale of the different solutions that were marketed in the Technology Information department.

Key achievement

Develop the engineering area for both the design of integral solutions of the information technologies as the technical support.

Dimension and implement technological solutions based on the latest technologies and solutions as convergent and hyper convergent infrastructure.

Coordinate projects, implementations and technical support between different departments of the Company, integrating different solutions of the commercial portfolio.

Participate in the planning of the training of the different engineers according to the business strategy in the market of Technology Information.

Establish coordination between the different departments of the Company.


From September 2011 to January 2014

Systems Engineer

Systems Engineer for the BioCubaFarma Data Center. Technical Support for the Data Center infrastructure. I was part of the team of engineers who designed solutions of the Technology of Information for the companies that were part of BioCubaFarma.

Key achievement

Dimensioning and implementation of the Data Center Technology update.

Dimensioning and implementation of Data Center perimeter firewall.

Virtualization of Data Center Infrastructure.

4. CUVENPEQ (Habana, CUBA)

From September 2009 to September 2011

Manager IT Systems Engineer

Responsible for the Department of Enterprise System including Province Branches. Support Engineer for the Data Center of the Head Office. Consultant Engineer for the Development of the Urea and Ammonia Plants Project.

Key achievement

Design and implementation of the Data Center of the Head Office and the Cienfuegos Branch Office.

Consultancy for Information Technology in the stages of basic engineering and detailed engineering of the Urea and Ammonia Plant.

Implementation of Systems for Document Management and Collaborative Work


From July 2004 to September 2009

Systems Engineer

Support Engineer for Data Center and Data Networks both WAN and LAN of Corporation CIMEX S.A. Solution Architect for different branches nationwide. Key achievement

Migration of the LAN building Corporation CIMEX S.A.

Design implementation of WLAN outdoor network Branch Matanzas

Design implementation of WLAN outdoor network Branch Cienfuegos

Design implementation of WLAN indoor network stores PANAMERICANA

Migration of the Data Center of the Santiago de Cuba Branch 6. CORPORATION CUTISA S.A. (Habana, CUBA)

From September 2001 to June 2004

Manager IT Systems Engineer

Manager of systems of Corporation CUTISA S.A. Responsible for the different departments of Systems of the Companies and the Branches that form part of the Corporation.

Key achievement

Design and implementation of the RDS-DARC project for the transmission of data using FM radio frequency

Planning of processes for the creation of a department of commercialization of computer equipment.


From June 1999 to September 2001

System Engineer

Specialist department of data networks of the DATAZUCAR Company with the responsibility of supporting data networks and carrying out data network projects at national level for the Ministry of Sugar.

Key achievement

Installation of the LAN Building Ministry of Sugar. ACADEMIC QUALIFICATIONS

University of Technology of Havana (CUJAE)

Engineer in Telecommunications and Electronics 2004 COMMENTS

I very much enjoyed working as a Free Lance, due to the fact I learned many different skills. However I would like to advance in my career REFERENCES

– Available on request.

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