Engineer Technical Support

Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential. Willing to work as a key player in challenging & creative environment, to prove myself to be an asset to the organization wherever my services can be utilized.

Work Experience Summary:

Having 1+ Years of experience as a Technical Apprentice at BHEL,Trichy

Having 0.6+ years of as a Desktop Support Engineer at Green India Pvt Ltd, Trichy .

Having 4+ years of as a Customer Support Engineer at HCL Info Systems Pvt Ltd,Trichy .

Having 2+ years of as a Networking Technician at CADD Emirates Computer Trading LLC, UAE...

Highlights

Aruba routers and switches

TCP/IP protocols

Windows and Mac systems

Creative problem solving

Team work

LAN and WAN

Wireless networking

Mobile devices

Project management

Strong planning skills

Experience

Network Technician CADD Emirates Networking and Security LLC

01-June-2015 To 15-Apr-2017 UAE (Dubai, Ras - Al- Khaima)

Core Qualifications

Understands advancements in technology with Networking systems.

Good technical understanding and ability to explain to customers

Able to inspect locations to find best installation areas for wiFi to be installed

Has own tools for installation purposes

Multiple years of experience in Networking installation.

Switches and Routers Installation and configration,Maintance.

Multiple years of experience in CCTV installation

Nature of Work:

Consulted with businesses and homeowners regarding WiFi and CCTV security system needs.

Performed appropriate measurements for installation purposes.

Installed WiFi and CCTV systems in Commercial settings including parking lots inside stores and over registers as requested and needed.

Made recommendations regarding where WiFi Modem and cameras should be installed according to individual building's construction. Troubleshoot Workstation / Dumb Terminals hence in good condition

Performed residential installations of WiFi and CCTV security systems.

Tested all installations and setups to make sure they worked.

Provided training on system use once installation completed.

Troubleshoot of Swithes,Routers,Modems,System's Motherboard and Power Supply.

Install Operating System such as Microsoft Windows XP, Vista and 7. 8,10.

Knowledgeable in Port Forwarding of Router Configuration hence the Application of the Network will work properly. Remote Administration using LAN and WAN using DYNDNS.

Products for CCTV that handle such as SAMSUNG, PELCO, AXIS, DAHUVA, GEO Vision, UNIVIEW,HIK VISION,CP PLUS

Terminate Cat5e/Cat6 cables using straight and cross cable, Crimp BNC to Coaxial Cables

(RG 59) (RG),FIBBER Splicing And Cable Dressing.

Experience

Customer Support Engineer HCL INFO SYSTEMS PVT LTD

01-JAN-2011 To 28-Feb-2015 INDIA(TAMIL NADU)

Nature of Work:

Provide Full Technical Support and Maintenance .

Expert in LaserJet Printer Troubleshooting of all kinds of printer including inkjet and Dot Matrix.

Analytical and technical expertise’s in data recovery.

Accept the challenge of repairing the devices which were rejected from others.

Ready to provide onsite support to customers.

Performing system maintenance and upgrades, troubleshooting Hardware

Networking & Remote Connection

Network Cable scrimping & connecting the wireless LAN.

Solving Network Queries.

Configuration the Remote connection and also support the remote Installations.

Installing server 2003 and server 2008.

Configuring DNS and DHCP.

Installing applications and troubleshooting hardware problems.

Installing and updating system related software and applications.

Configuring and maintaining MS Outlook. Using exchange server.

Configuring network printer to the system, hardware trouble shooting.

Password resetting through ADS and local user password resetting.

Experience

Desktop Support Engineer GREEN INDIA PVT LTD

01-JUN-2009 To 30-Jan-2010 TRICHY-01

Nature of Work:

Assembling Systems.

Assemble systems for individual and companies, providing service and maintenance.

Trouble shootings & Software Installation.

Solving Hardware and Software related problems & Installation of operating systems like Windows XP, Windows 7, Windows Server and other software’s.

Maintain computer peripheral devices like printers and resolve associated problems.

Handle daily technical support activities on desktop support, data network and server management.

Setup desktop computers and peripherals and test network connections.

Install and test desktop software applications and internet browsers

Test computers to ensure proper functioning of computer systems.

Train end users on usage of computer hardware and software.

Develop and manage effective professional working relationships with contractor personnel, co-workers and clients.

Extend computer support for systems’ software and hardware.

Network and connect computers within organization to better communication.

Interact with staff on desktop problems and their resolution.

Experience

Technical Apprentice BHARAT HEAVY ELETRICALS LTD

10-Aug-2009 To 10-Aug-2010 TRICHY-01

Nature of Work:

Provides Full Technical Support for HCL and COMPAQ Customers including service and maintenance

System trouble shootings Rectifying Hardware, Software and Virus Issues

Networking

Network Cabling works, Configuration of LAN, Maintenance of Domain Server and Solving Network Queries

Software Installation

Installation of operating systems like Windows XP, Windows 2008 server, Windows 7, LINUX and other Software’s.

Assembling Systems

Assembling systems according to customer’s requirements.

Handling day to day system and application problems.

Installing different application Packages such as SAP,, Internet Explorer, Acrobat Reader, MS office.

Installing and Configuring WinXp, Win2000, Win98.

Installing, configuring of Laptops.

Installing and Managing Office 2007, Office 2003, Office 2000 and Other Windows Utilities.

EDUCATION

Diploma in Computer Engineer from the Sri Adhishankarar Polytechnic College at Trichy.

Course Completed Security Systems Engineer from American university at Ras-al-Khaima(UAE).

Course completed Hardware & Networking from Systec Institute,Trichy .

Personal Summary

Name : M.ARJUNAN

Date of Birth : 15.12.1988

Marital Status : Married

Nationality. : Indian

Languages Known : Tamil, English, Hindi

I hereby declare that all the above written statement is true and complete to the best of my knowledge and belief.

Date: Yours Faithfully,

Place: Trichy (M.ARJUNAN)

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