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Customer Service/Receptionist

Jordan, Minnesota, 55352, United States
16.00 per hour
December 13, 2018

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Karen Fergus

***** ******** ***

Jordan, MN *****

952-***-**** (home) or 952-***-**** (cell) or

I am retired from the full time workforce. I am seeking PT employment, no more than 25 hours per week, with a varied or steady schedule.

Authorized to work in the US for any employer.

Work Experience

Administrative Assistant Cambria – Belle Plaine, MN December 2017 to present Responsibilities:

Process incoming invoices from vendors to accounts payable. Code invoices for payment. Answer multi line telephones, send messages and transfer calls using Cisco Jabber system. Schedule conference room usage, company car reservations, executive meetings, web conferences.

Skills used:

Practical and superior organizational skills, the ability to review and assess written information for accuracy, attention to detail, be a motivated self-starter, ability to work independently with minimal supervision.

Client Service Liaison Northland Group – Edina, MN June 2017 to December 2017 Responsibilities:

Process incoming correspondence from clients according to client specifications and note such correspondence in the system. Communicate with clients, maintain communication logs, file and scan correspondence, and assist with special projects as needed.

Skills used:

Excellent organizational skills, the ability to review and assess information for accuracy and completeness, be very detail oriented, possess the confidence to work comfortably in a highly regulated and fast-paced industry and be a motivated self-starter.

Lead Receptionist/Front Desk Coordinator Augustana Regent - Burnsville,MN November 2016 to May 2017


Answer phones, greet residents, family, and guests, perform office duties in a timely manner. Communicate all updated information to the part time receptionists. Maintain highest degree of customer satisfaction in an efficient manner.

Lead Receptionist duties:

Receive and follow instructions from the property manager and business office manager, provide outstanding customer service to residents, family members, guests, and vendors. Maintain confidentiality of all resident and staff information to assure that their (HIPAA) rights are protected.

Assist business office manager in supervision of receptionist staff. Train part time receptionists as changes occur, prepare and coordinate monthly front desk schedule for receptionist staff. Maintain the phone system. Maintain a current file/roster of all residents by name and apartment number. Prepare and coordinate monthly housekeeping schedule for housekeeping staff. Perform opening and closing procedures as established in reception manual. Update procedures as needed. Ensure that office supplies have been replenished, order necessary office supplies, and keep accurate records of supplies ordered and delivered. Create meal tickets for all meals and holidays as needed. Record and sell meal tickets to residents and staff. Maintain and secure money from the sale of tickets and Vermillion store. Purchase and stock all goods for Vermillion store. Contact and/or submit work orders for housekeeping and maintenance as needed. Use monitors to establish secure personnel and resident entry. Maintain in/out sheet with residents and staff. Provide direction for emergencies, including fire, tornadoes, and emergency vehicles. When fire alarm goes off the receptionist will direct all personnel to proper areas.

Many other duties as assigned.

Server (PT)

Jordan Supper Club and Tap Room – Jordan, MN December 2015 to March 2017

Full service food and cocktail server in fine dining atmosphere of supper club.

Receptionist (PT)/Customer Service Midwest Veterinary Supply – Lakeville, MN October 2015 to October 2016


Answer incoming calls and respond to the customer’s questions and concerns regarding the order, billing, shipping, and payment process.

Sort, inspect, prepare outgoing invoices for mailing, operate folding/inserting machine, also postage/sealing machine.

Sort, inspect, prepare mailings/products for inside/outside sales reps. Package, weigh, record mailing costs, prepare mailing cost reports monthly.

Attend team meetings and ongoing training.

Contribute to the team and the department in a positive and constructive manner. Provide a superior customer service experience to both internal and external customers.

Customer Service Agent Evine Live - Eden Prairie, MN June 2015 to October 2015


Answer incoming calls and respond to the customer’s questions and concerns regarding the order process.

Research customer inquiries and enter notes in the system to facilitate assisting the customer. Complete follow up outbound calls as needed to keep customers informed.

Demonstrate professionalism on all calls and emails, creating a positive image for EVINE Live.

Maintain and effectively articulate a thorough knowledge and skill base for policies, procedures, and computerized information systems.

Attend team meetings and ongoing training.

Contribute to the team and the department in a positive and constructive manner. Provide a superior customer service experience to both internal and external customers.

Skills Used:

Customer service, data entry, and call center.

Ability to represent Evine live with enthusiasm and sincerity over the phone Excellent written/verbal communication and active listening skills

Strong critical thinking, problem solving and conflict resolution skills Proficient in Microsoft Office and other computer applications

Capable of typing a minimum of 40 words per minute and perform data entry Meticulous attention to detail

Experience working with multiple computer monitors and reference points Ability to adapt quickly and multitask

Custody Records Coordinator

Hennepin County Sheriff - Minneapolis, MN May 2000 to March 2015

1.Reconcile complex identification issues based on past booking history, fingerprint records and specialized and limited access criminal justice data bases;

2.Prepare and processing of criminal justice documents;

3.Respond to court orders by interpreting orders and initiating appropriate actions;

4.Conduct inmate counts;

5.Initiate actions in compliance with court case disposition;

6.Initiate inmate release/transfer process;

7.Accept cash bails and bonds for Hennepin County and other jurisdictions;

8.Initiate, coordinate and facilitate weekend judicial review sessions for judge, pre-trial, City and County Attorney's offices, Minneapolis Police Department and the Sheriff's Office;

9.Extensive contact with law enforcement agencies, crime victims the judiciary and the general public;

10.Function as a lead worker for In-Custody and Out-of-Custody Records, in the absence of a supervisor.

11.Schedule in-custody inmates for Hennepin County District Court appearances;

12.Compose reports as required utilizing word processing, spreadsheet, and database software applications.

Knowledge of: Automated Fingerprint Identification System (AFIS); Adult Detention Center Intake, Booking and Identification/Records procedures and systems; Hennepin County criminal justice database (SIP); Criminal Justice Information System (CJIS) and National Crime Information Center (NCIC) policy and procedure; office procedures; alpha/numeric filing systems.

Ability to: learn and apply various laws, rules and procedures pertaining to the criminal justice system; perform detailed work accurately; deal with issues such as complaints and protected information in a tactful and confidential manner; establish and maintain rapport with personnel from criminal justice agencies, i.e., probation, law enforcement, district court and the judiciary, the general public, and crime

victims; relay negative information with tact and in a non-threatening manner; read and understand routine correspondence, policies, and procedures (some of which is technical in content); read and follow complex written and oral instructions; deal effectively with people who have limited English skills; handle multiple complex and simultaneous tasks by setting priorities to meet deadlines; take initiative in solving complex issues involving multiple departments/jurisdictions; use sound judgement when approaching problems; assume responsibility for own actions, effectively communicate over the phone and in person with a variety of criminal justice agencies and the public.

Skill in: recording information/data accurately; computer skills.

Sheriff's Detention Deputy

Hennepin County Sheriff – Minneapolis, MN November1985 to May 2000

I was a Sheriff's Detention Deputy from November, 1985, to May, 2000, when I became a Custody Records Coordinator. In late 1999, the records duties area became a clerical only unit, so I became a civilian Custody Records Coordinator. The duties of this job include, but are not limited to: Fingerprinting the public for adoption/foster care, immigration proceedings, court proceedings, background checks. Perform front window duties by responding to high volume of public and inter- department phone calls, walk in, and emails in a timely, accurate, and comprehensive manner. Explain a variety of requirements, policies, and procedures regarding ADC/PSF services. Resolve various customer concerns and issues regarding bail/bonds/releases/transfers/public fingerprinting, etc.

Navigate multiple databases, including SILS, MINCIS/NCIC, Portals, POR database, CHRMS, and others. Handle multiple and simultaneous tasks while recognizing priorities and meeting time deadlines. /Skill in computer applications including Word, Excel, Internet Explorer, and Lotus notes. Inmate counts, inmate booking and release paperwork, accept bail/bonds, schedule inmates' court appearances, lead worker for records, other duties as assigned (see job description). I was a detention deputy from 1985 to 1999, I became a CRC in 1999, I was a 911 dispatcher in 2000, I transferred back to the jail and resumed duties as a CRC in 2001, the job I have held since that time.


Family Social Science studies (no degree yet)

University of MN - Saint Paul, MN September 2001 to September 2002

Associate of Arts in Psychology/Law Enforcement

North Hennepin Community College - Brooklyn Park, MN September 1974 to May 1980

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