CARL CALVO

*** ** **** ******, ***. *** 954-***-****

Ft Lauderdale, FL 33315 ac0iw4@r.postjobfree.com ac0iw4@r.postjobfree.com

Profile

Hands-on and diverse experience in e-commerce and web hosting technical support operations.

Track record of success in exceeding established targets and performance expectations in highly competitive settings.

Focused efforts on staff training and supervision, customer relations, and escalated problem resolution.

Maintained high standards of quality and productivity to ensure ongoing customer satisfaction and professional growth of employees.

Developed solid and lasting partnerships with all levels of staff and clients in team-oriented environments.

Excellent organizational and communication skills coupled with strong work ethic.

Multilingual - Spanish and German.

Technical Skills

E-commerce solutions (DNN, Miva Merchant, ASPDNSF), POP3, IMAP, SMTP, FTP, DNS, Microsoft SQL 2005/2008/2012, MySQL, Excel, Windows Server 2003/2008/2012, Active Directory, Internet Information Services (IIS), Secure Sockets Layer (SSL), Hyper-V, WebSitePanel, MSPControl, Virtualization, Microsoft Management Console, R1Soft, IP Monitor PRTG

Experience

2012 – 2016

2009 – 2012

1995 – 2009

Applied Innovations – Boca Raton, FL

System Administrator

Worked on all aspects of technical support operations for provider of shared web hosting, cloud hosting, and e-commerce solutions.

Monitored client cloud servers to safeguard against and resolve outages and resource issues.

Client problem resolution via phone support regarding shared hosting, Web cloud server, and Microsoft SQL cloud server issues.

Opened and resolved client tickets on various shared hosting, Web cloud server, and Microsoft SQL cloud server issues.

American Express – Plantation, FL

Customer Care Professional

Providing customers support with American Express account questions or issues.

Also working in Sales by reviewing products and services that would help customers with their needs.

Made numerous value based decisions daily through balancing business and consumer needs.

Took pride in delivering consistent and accurate messages to our customers on a daily basis on product features and benefits.

HOSTWAY CORPORATION – Ft Lauderdale, FL

Team Lead, Technical Support

Worked on all aspects of technical support operations for provider of web hosting and e-commerce solutions.

Supervised and assisted with training of Technical Support Representatives.

Served as resource for staff on inquiries, assistance, or education on procedures.

Monitor employee telephone calls and provide feedback and training as needed.

Provided assistance to customers both nationally and internationally pertaining to web hosting and online e-commerce solutions via incoming calls.

Identified customer needs and resolved problems in escalated settings.

Maintained daily and weekly reports on individual staff statistics, time sheets, call logs, and end-of-shift data.

Handled escalated customer calls and inquiries

RETAIL – Multiple Locations, FL

Salesperson, Electronics

Worked in a sales environment at a few different retail store locations prior to working at Hostway Corporation (Mostly Electronics). Most of this experience was at BrandsMart USA (Deerfield Beach, FL) and Luria’s (Pompano Beach, FL). Duties included assisting customers with questions on products and their features as well as maintaining product inventory. More details available upon request.

Military Experience

1985 - 1989

UNITED STATES ARMY – Ft Carson, CO

Electronic Warfare Signal Intelligence Voice Interceptor

Trained in both intercepting and jamming enemy radio transmissions.

Maintained, stocked, and verified that equipment was regularly serviced.

Took part in field training exercises to prepare for possible military interventions or mission deployments.

Training included intensive German language course.

Education

1990 – 1992

1981 - 1985

BROWARD COMMUNITY COLLEGE – Davie, FL

Liberal Arts

Western High School – Davie, FL

General Coursework

Professional and personal references furnished upon request

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