Bennie O. Boatwright III

**** ******** **** - ********* ***** Carolina 28269

ac0itz@r.postjobfree.com

704-***-****

PROFESSIONAL PROFILE

Information Technology professional with extensive LAN/WAN experience ranging from hardware/software support up to network security.

20 years of hands on support experience in both large and small environments.

CERTIFICATIONS

Microsoft Certified Systems Engineer (MCSE), A+ Certified Technician, Dell Certified Technician (Laptop, Desktop, and Server), HP Certified Technician (Laptop, Desktop, Server, and Printer)

PROFESSIONAL EXPERIENCE

Hewlett Packard (Onsite Contractor) January 2014 – Present

UAT Engineer \ Webjet Admin Team Lead

Maintain sole responsibility for 17 dedicated WebJet Admin Servers (WJA) for printer monitoring on Bank of America (BOA) account.

Responsible for configuration, reporting, and security on 30,000 print devices across North America, South America, & Europe

Responsible for maintaining the User Acceptance Testing (UAT) environment where I test and certify all new devices for deployment into bank fleet, create and update device configuration templates for WJA Team, recreate and reconcile errors on devices found in the production environment

Responsible for creating and maintaining user roles in WJA environment

Create internal training documentation for WJA Team

Provide printer security by assess and remediation through Jet Advantage Security Manager (JASM)

Monitor toner levels for fleet devices with Jet Advantage Management Console (JAMC)

Billy Graham Evangelistic Association (Onsite Contractor) February 2013 – October 2013

Help Desk Analyst

Provided technical telephone and desk side support to end users to help resolve hardware, software, and printer issues.

Provided updates and closure information in Helpdesk ticketing system (Track-it! / Kace K1000).

Re-imaged desktops, computers, and laptops, for new and existing users.

Provided Active Directory account administration by creating, enabling, disabling, and resetting accounts and mailboxes.

Hewlett Packard February 2011 – August 2012

Customer Service Engineer

Provided technical desk side support to end users to help resolve hardware, software, and printer issues.

Provided hardware break/fix support for all servers, desktop, and printing products throughout the bank environment.

Re-imaged desktops, computers, and laptops, for new and existing users.

Re-imaged, configured, and supported BOA Banking Center servers using Windows Server 2008.

GETRONICS February 2006 – June 2009

Technical Support Analyst

Supervised and trained computer technicians and assemblers in proper techniques and procedures for the Target Corporation roll outs.

Created and edited department specific programs in Visual Basic (VB) to automate work processes.

Used SAP to locate and move warehouse materials through various warehouse locations.

Planned and managed production and control process of cycle projects from kit assembly through inventory delivery.

Provided management with scheduling data, status-to-date, process controls, and forecast completion dates.

Time Warner Cable (Onsite Contractor) September 2005 – December 2005

AS/400 Help Desk Analyst

Created and managed Active Directory and AS/400 accounts.

Provided telephone assistance to end users with network access and printing issues, connectivity issues, hardware and software conflicts, and other network questions or concerns by connecting remotely and resolving the issue or routing the call to the proper department.

Provided AS/400 technical support to Customer Service Representatives by creating and closing accounts, balancing accounts, starting and stopping services, and clearing print queues.

Central Piedmont Community College July 2003 – September 2005

Information Systems Analyst

Provided desk side technical support to faculty, staff, and students to help resolve PC hardware and software issues.

Backed up user PC data, imaged computers, and installed software in classrooms and laboratories remotely by using Altiris Client Management.

Worked with on-going deployment team to deploy updated computer hardware and software throughout the campus.

Repaired or replaced defective printer and computer hardware whenever it was required.

Configured and supported Palm PDA’s.

Configured and supported approved faculty and staff laptops for Wireless LAN access.

Supported streaming video and video conferencing software for intra campus communication.

Duke Energy (Onsite Contractor) September 2001 – March 2005

Network Support Analyst

Maintained 24x7 availability of Windows NT/2000 servers and associated applications for end user data storage/retrieval and network printing.

Performed day to day server administration task such as daily/monthly tape back ups, virus detection and eradication.

Administered an Active Directory network by creating and managing organizational units, user accounts, and group policies.

Created and updated Symantec’s Ghost images for computer deployment.

Provided desk side support to end users to help resolve PC hardware, software, and telephone issues.

Configured and supported Palm and Blackberry PDA’s.

Performed on-site service repairs for defective HP printers and Dell computer hardware.

Installed digital and analog telephone lines on 66 and 110 punch down blocks.

Administered a 3Com NBX switch for configuring Voice Over IP (VOIP) telephones and users.

D&A INTEGRATED SOLUTIONS April 2001 – July 2001

Systems Engineer

Supported a Lucent router and a Nokia firewall in a small office environment for network connectivity and security.

Configured and supported network printers and queues on a Windows NT network.

Performed day to day network administration task such as daily/monthly tape back ups, virus detection and eradication, and Windows NT and Exchange user account maintenance.

Designed and implemented various network security solutions using Checkpoint FW-1 security software in conjunction with a proprietary Video Over IP (VOIP) conferencing product.

Transamerica Reinsurance (Onsite Contractor) October 2000 – April 2001

Desktop Support Consultant

Ciba Specialty Chemicals (Onsite Contractor) May 2000 – October 2000

Network Administrator

Moore & Van Allen, PLLC April 1997 – May 2000

Hardware/Telecommunications Support Specialist

EDUCATION

Central Piedmont Community College 2008-2009

Virginia Union University 1993-1994

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