ANA BARZAGA

Jacksonville, FL

904-***-****

ac0itt@r.postjobfree.com

SUMMARY OF SKILLS

Bilingual – English/Spanish Customer Service 3+ years Retail Experience

Self-motivated Team-player Excellent Organization

PROFESSIONAL EXPERIENCE

Jacksonville Suns 2016

Sales Associate

Maintained in-stock and presentable condition assigned areas

Actively sought out customers in store

Remained knowledgeable on products offered and discussed available options

Ensured proper customer service

Served as cashier, processing client purchases

UF Health, Jacksonville, FL 2005 – 2008

Certified Medical Assistant, Internal Medicine/Ambulatory Care Center

Performed patients’ H&P and logged data

Checked and recorded vital signs of patients

Checked fecal occult, blood tests, range of motion, EKGs, as well as other tests

Kept updated, organized and well-maintained records

Assisted physician with patients’ pap-smears

Concord Career Institute 2004 – 2005

Medical Assistant Student

Safe-Lite Optical, Jacksonville, FL 2001– 2003

Lens Packing and Distributor

Stacked and piled finished lenses into containers

Prepared goods for shipment

Packed them following a specific set of instructions

Cleaned and prepared lenses for packing

Checked to ensure containers are damage free

Maintained database of packages

Sealed and labeled each container

Moved completed packages for loading

Counted items

Reviewed packing lists

Marked and label containers

Sealed containers with glue and fasteners

Macy’s, Hialeah, FL 1998 – 2001

Sales Associate

Ensured high levels of customer satisfaction through excellent sales service and developing trust relationships

Assessed customers’ needs and provided assistance and information on product features

Drove sales by using upselling techniques

Maintained in-stock and in presentable condition assigned areas

Actively sought out customers in store

Remained knowledgeable on products offered and discussed available options

Crossed sold products

Teamed up with co-workers to ensure proper customer service

Built product knowledge to ensure accurate and quality service

Operated and balanced cashiering machine, processing cash, debit/credit cards and checks

Placed merchandise on racks and shelves according to sizes, colors and brands

Opened the sales floor, being courteous and friendly to customers and circulating

Kept customer records in order to communicate sales and clearances

Communicated with manager when merchandise needed to be replenished

Recovered merchandise at closing of store and returned items to proper location

EDUCATION AND CERTIFICATES

American Red Cross, Jacksonville, FL

CPR Certified

All County Career Institute, Ft. Lauderdale, FL

Home Health Aide

Concord Career Institute, Jacksonville, FL

Certified Medical Assistant

AWARDS

Macy’s Greet-Sell-Satisfy Certificate Employee Award

Florida Leading Achiever

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