Flávio Alves

https://www.beyond.com/FlavioAlves-IT?preview=1

AREAS OF EXPERTISE

Diploma in Network Management(2007-2009)

Active Directory

Windows server 2000, 2003, 2008.

Team management MCP Windows Server 2000.

MCP Windows Server 2003

Processes & procedures Cisco CCENT

Cisco CCNA(In Progress)

TPC/IP

OSI Model

Cabling

PROFESSIONAL

Network Administrator

System Administrator

PERSONAL DETAILS

DOB: 11/29/1978

Nationality: Brazilian Driving license: no

US Visa: no

T: +55-34-999**-****

E: ac0is0@r.postjobfree.com

PERSONAL SUMMARY

Over 10 years of experience in Information Technology, performing with server and network. A result driven, self-motivated and resourceful IT Analyst with a proven ability to provide support and reporting to assist the customer, including improvement in projects margin. Having excellent ability to build strong relationships both within and outside of Information Technology as well as effectively communicating IT to non IT Colleagues.

WORK EXPERIENCE

Self-Employed Network Administrator – Uberlandia/Brazil-Feb/2011 - Present

Working for small companies that need maintenance and support on their network and servers. Using software of remote access to control and leave the network secure and attend the customer over the phone.

STEFANINI IT SOLUTIONS – Uberlandia/Brazil-Feb/11–Jun/11

Technical support II: working for the customer Petrobras, providing services to the towns of Uberlandia, Uberaba and Ribeirao Preto. I performed tasks such as support for users, printers, radio system.

SIEMENS ENTERPRISE –São Paulo/Brazil-Sep/10-Nov/10 Support Analyst III:

I worked as an analyst for bilingual support, monitoring switches and routers (Enterasys, 3Com, Cisco). Remote Support of Siemens on a global scale, and also to Siemens' customers in Brazil. Use the software Spectrum for monitoring, and the opening tickets GSI.

LIK TECNOLOGY, São Paulo/Brazil-Oct/09-Feb/10 Support Analyst:

Worked with installation and configuration and equipment sales for Cisco IP Telephony (VOIP), and acquire good knowledge in network security using ASA 5505 Appliance Firewall (for medium companies).

LONDON HELP 4U – LONDON- UK Mar/07 –Sep/07 Network Administrator:

Responsible for managing the physical network, logical and servers. Result: Restructure the entire cabling company leading to better performance and operability. Center the file server as the Domain Controller (DNS, DHCP, Active Directory).

DHL EXPRESS SAMEDAY - LONDON-UK 2007 - 2009

One of the largest private post mail companies in the world. Acted as a Courier: Responsible for priority deliveries as loan agreements of Britain's largest banks: HSBC plc, RBS (RBS), Lloyds Bank, Natwest Bank. Result: collaborated ensuring security and timely delivery of priority documents, as well as an excellent "face to face" Customer Service.

ZILLION TECHNOLOGY SOLUTIONS – Uberlandia/BRASIL-Jan/04-Jun04

Trend Micro Technical Consultant: Act installing and evaluating security vulnerabilities in order to avoid junk mails(spam) using the software IMSS by creating rules for filtering emails. Also a great face to face with customers, focusing on the needs of them. Result: respond and implement software installation and configuration of IMSS and Server Protect for large companies in Uberlândia such as Arcom, Martins, Peixoto, Coca-Cola, CTBC Telecom, Engeset.

KEY SKILLS AND COMPETENCIES

Ability to combine strong business with effective management skills

Experience on Call Centers

Experience on auditing Network Monitoring Process

Knowledge on OSI Model

Knowledge on TCP/IP

Virtualization using VM Ware

Windows Small Business Server versions 2003 and 2008

Good Knowledge with GNS3 doing Cisco Labs

ACADEMIC QUALIFICATIONS

Bachelor Degree (COMPLETED '09) Diploma in Networking Management - Bickenhall College of Computing(London-UK), Aug '07 - Sep '09 CCNA Course, MCSE Windows Server 2003 Course, Cisco CCNP Certification Course(BSCI, BCMSN, ISCW, ONT).

LANGUAGES

Portuguese - Native

English - Proficient

Spanish - Basic

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