Data Management

Jason Bowden

*** *** **** **.

Milton, GA *****

Phone#404-***-****

************@*****.***

Overview of Roles, Skills and Experience

Summary: Results oriented IT leader with 18+ years of experience with roles specializing in Data Management, Solution Architecture and Program/Project Management. Highlighted by a proven track record for implementation of complex solutions from conceptualization through deployment. The experience differentiation in my background is fed by a valuable blend of roles ranging from highly technical to functional coupled with innovative technology building skills balanced by business acumen. This affords a clear understanding how to bring return on investment with pragmatic IT solutions and strategies.

Focus Disciplines:

Program/Portfolio Management: Proven proficiency in Data Management long term roadmap definition and execution consistent with business objectives. Ability to work cross functionally with Senior Leaders to champion application functionality to support their key objectives. Skillful in negotiating labor/hardware contracts (SOW) with various professional services vendors/outsourcers. Expertise in managing implementation of programs with multiple million dollar work streams. Expertise in analyzing, developing and justifying ROI for large IT software and infrastructure investments

Technical Requirements & Business Analysis: Combine all business requirements into a clear, managed, prioritized backlog (Agile) or business requirements document (Waterfall). Manage the process of analysis that identifies current state business processes or system inadequacies and presents ideas for process and systems improvement that assist product teams in meeting customer needs. Creates use cases, user stories, functional specifications, diagrams and technical documentation as needed to articulate requirements

Data Management & Solution Architecture:

Data Architecture, Big Data, Data Integration, and Infrastructure Design. Extensive knowledge of MDM, Data Quality, Big Data, Reference Data, ELT, ETL, Metadata, Data Standards. Heavy interaction with business groups and technical ability in applying architecture patterns and best practices in disciplines such as Data Modeling, ETL, Aggregation of data sources, Lambda patterns for Real-Time Operational Reporting, Data Science and Predictive Analytical Models

Master Data Management (MDM): Facilitated maturity of MDM organizational understanding and value by developing data quality management and governance programs including the tracking data quality, completeness, redundancy, and improvement. Define master data and process health metrics, agree on targets, and create plans managing toward the targets. Experience in data security and management for public and private data domains.

Financial Modeling and ERP: Expertise in activity based costing methodologies which are used for modeling complex cost systems. These are designed to produce product or client level profit and loss Statements.

Agile Software Development Methodologies: Extensive successful utilization of practices in Extreme Programming (XP), Adaptive Software Development (ASD), Product Ownership and SCRUM and Traditional Waterfall

Proven Success Factors: Excellent verbal, written communication. Outstanding organizational and leadership skills. Relationship building based on trust factors. Team development by facilitation of an atmosphere of collaboration. Ability to break down complex problems into simple pieces and execute on those pieces.

Toolsets:

BI/DW: Tableau, Spotfire, Jaspersoft, Adobe Analytics, Hive, Impala, Informatica, SAP Business Objects, SAP Design Studio, SAP Lumira, Oracle Business Intelligence (OBIEE), Oracle BI Publisher, Essbase, Hyperion, SQL, PL/SQL, Microsoft SSIS, SSAS, SSRS, Observepoint Data Quality

Programming: Splunk, Hadoop Ecosystem, Spark, Python, JavaScript, C#, ASP.NET, REST API, SOAP, Web Services, XSLT, JSON, XML, HTML, APEX

Platforms: Cloudera Hadoop, Greenplum, Oracle, SQL Server, Redshift, AWS Cloud Services (RDS, Lambda, SNS, SQS,S3) Adobe Experience Manager, WordPress

ERP: Oracle E-Business, Hyperion, JD Edwards, PeopleSoft

Business Applications: Version One, Jira, SFDC Marketing Cloud, SFDC Sales Cloud, MS Project, MS Project Server, SharePoint, Excel, Word, Access, Outlook, PowerPoint, Visio Enterprise Architect, Star Team, PVCS, Quality Center, HP PPM, Erwin, Siebel CRM

Work Experience

Cox Automotive - Enterprise

April 2016-Present

Portfolio Manager – Enterprise Data Applications

Responsibilities:

Provide ongoing development to define and execute strategic direction for data management on enterprise data platforms to support 23 Cox Companies (Brands)

Responsible for strategic roadmaps to align multiple platform and delivery services teams operating in scaled agile framework (SAFE)

Accountable for the stand-up of new enterprise data platform that serves as the basis for serving all enterprise data to critical applications (ERP, CRM and external web sites)

Management of relationships, contracts and professional services with key software and resource vendors

Single point of contact for Enterprise Data (Cloud) Services Portfolio (Data Catalog, Search, Monitoring, Quality, Eventing and Storage

Functioning as enterprise architect to ensure business outcome alignments with advanced big data and cloud base (AWS) technologies

Playing a lead role in design data governance, data quality and meta data management capabilities for enterprise

Conduct cross team planning sessions to define Minimum Viable Products (MVPs) definitions

Work with Delivery teams leads and Architecture Leads to ensure delivery and execution to roadmaps

Cox Automotive – Manheim Business Unit

Jan 2014 - April 2016

Manager of Technology-Business Intelligence & Analytics

Responsibilities:

Lead the development of overall vision and strategic direction for analytics products in the marketing and product domains

Developed data management tools for data quality and meta data management for Web Analytics and Operational data entities

Lead cross functional teams to develop initial map use cases to prototype big data platform designed to injest and process web analytics engagement data by employing Cloudera Hadoop, Spark, Impala, and Hive

Analyzed the current business and IT environment to detect critical data management deficiencies and provided technology solutions and process to help data stewardship functions.

Managed identified opportunities in the BI and enterprise data products space and converted those opportunities into valued assets that produce clear ROI

Started to build out a Data Science competency to support advanced analytics metrics for customer health scoring and contact persona development

Assessed the readiness of technical solutions and hardware including systems, tools, technologies, and processes

Managed Enterprise Business Intelligence platforms (SAP Business Objects, OBIEE, WebFocus, Adobe Analytics and Digital Data warehouse). Responsible for platform architecture

*Established a state-of-the-art BI support and development team, capable of successful development and implementation of analytics for the businesses domains

Recommended and enforced data and technical solutions standards and governance for the program/project and other technical measures

Designed overall best practices and design patterns for BI implementations including Web Analytics

Developed demand management to triage and support 1000+ customer needs for BI Projects and Support functions

Accountable for BI platforms overall stability, uptime and incident resolution metrics for Time to Respond and Time to Resolve

Accountable for software build pipeline to ensure stable deployment into production

Key Projects:

Web Analytics Data Quality Platform - Developed Manheim’s first Web Analytics Data Quality auditing capabilities to track the health of key online metrics. Also, stood up a meta data repository to track key usage and definitions of critical data elements combined with data stewardship process for data classification and maintenance.

Dealer Outreach Analytics–Visiblity into campaign email and call interactions

Contact Persona-single view of buyer/seller engagement by integration of campaign to online behavior to brick and mortar transactions via engagement metrics including email, web activity and net transactions

In Marketing Timing–Developed predictive logistical regression to forecast when a particular buyer is in the market to purchase

One View of the Transaction- supported the consolidation of Manheim Auctions transactional systems into a single view to support stable revenue and financial reporting

One View of Digital-supported the consolidation of Web Analytics for key web assets that support online auction metrics

Customer and Operational Reporting-Enable external customer reporting on their auction sales and overall performance

Business Objects Upgrade to version 4.x from 3.x

Completed a build out of several node cluster for Business Objects

Stood up 24*7 Support process in 4 months and hit 98% SLAs within 6 months

Cbeyond

Sept 2011-Jan 2014

Sr. Manager –BI & Data Applications

Responsibilities:

Accountable for overall Solution Definition and Metric Governance for Enterprise Business Intelligence Applications

Developed roadmap for Product and Customer Entities definitions

Partnered with Senior Leaders on Steering Committees to establish and execute on key enterprise programs for Sales, Ops and Finance

Developed and Championed BI roadmap/portfolio across enterprise

Own the BI platform (Oracle Business Intelligence 11g and Informatica) including the planning and execution of platform’s upgrades, patches and best practices

Lead BI architecture and development teams with mentoring, training and coaching to cultivate technical leaders

Managed Professional Service/Outsourcer Contract Negotiations (SOW) and Engagements for Program/Project Implementations

Developed Data Quality and Meta Data Governance programs designed to ensure quality Master Data for BI Applications

Manage critical data loads processes to meet 99% SLAs

Key Projects:

Customer Segmentation- Developed first Cbeyond Customer Master implementation including the capture and tracking key customers attributes for Strategic Sales Support and Marketing Cohort Analysis

Customer Profitability- Develop model to allocate indirect and direct costs to customers at the product level

Cost of Goods Sold (COGS)-Create an inventory model to allow the proper identification of accounting accruals and inventory leakage of key assets

OBIEE 11g Simplification-Upgrade the OBIEE 10g environment to a new HA platform. Managed porting of reports, regression and end user training efforts. Retire ineffective reports with consolidated Dashboard solutions

Sales Effectiveness-Defined a Program to ensure visibility into Sales and commissioning process

Cloud Product Rollout-Support Enterprise by delivering critical product performance based Dashboards

Nexidia Speech Intelligence

March 2011-Sept 2011

Solutions Architect/Consultant

Responsibilities:

Work in a B2B model with Fortune 500 customers to plan, design and deploy Business Intelligence Solutions based on Nexidia’s Analytics Platform

Define Data Models and processes to integrate call center systems (Cisco, Avaya/CMS, Verint and NICE) with other key business systems for Customer Relationship Management or Agent Management

Assist in the sales process to analyze prospective customer’s organization from business and technical perspectives in order to frame ROI goals for Nexidia’s Business Intelligence platform

Define and mature the Software Development/Deployment Processes (SDLC) with focus on Program/Project Management, data quality process audits and architectural best practices

Manage and provide technical leadership for the deployment teams required to implement large BI speech projects

Key Projects:

For Time Warner Cable, serve as key resource in defining, managing and architecting an on-premise solution designed to increase First Call Resolution (FCR). Solution integrated Avaya Call Platform with Witness, NICE and Agent Master data

For Comcast, manage the deployment of solution to integrate call center data from several outsourcers (Convergys, West and Transcom) into hosted BI platform

Cox Communications Inc.

Aug 2005 – March 2011

Sr. Technical Program Manager/Architect – Application Delivery

Responsibilities:

Accountable for overall Solution Delivery of Business Intelligence and Application Program/Projects which includes everything from Budget to Architecture to Support

Implemented data management solution for identity management to provide one view of employees as key data asset

Worked closely with senior management to define functional/technical Roadmaps for Business Intelligence and Enterprise Data Assets

Development of ROI analysis designed to justify large IT software and infrastructure investments

Accountable for overall Software Development Lifecycle (SDLC) process definition and monitoring including Project Management Processes, Development Standards/Best Practices, Quality Processes, and Support

Managed Professional Service/Outsourcer Contract Negotiations (SOW) and Engagements for Program/Project Implementations

Developed Data Strategy and Governance Policies designed to ensure quality Master Data for BI and Applications

Accountable for Enterprise Architecture Planning and Direction for MDM, BI and Application Systems.

Key Programs and Assets:

Identity Management (IDM) System – Analytical/Operational Master Data System to manage the identity of Customers, Employees and Contractors for Application Authentication/Authorization/Integration and Analytic Business Intelligence Implementations

Wireless Product Intelligence- Created Master Data Model, Business Intelligence and Application Integration for new data sources linked to Wireless Product Roll out (Oracle CRM, UIM, OIM, BRM and OIC)

Sales & Marketing BI Reporting- Development of Standardized Enterprise Metrics and Dimensions from multiple data source (ICOMS, Cisco, PeopleSoft and Oracle Financials) for use in Commissioning and Score-carding. Offers management insight into overall health of business with Metrics such as Connects, Disconnects, Sell-In, Churn and Retention

Advanced Video Advertising Platform (CANOE) - Developed System to Gather, Anonymization, Aggregate and Analyze Data associated with Cable Channel tune events. Data Intelligence designed to understand target audiences for advertising on the Cable Network Media

Network Reliability Scorecard – Created BI Solution from multiple data sources (Remedy, Netcool, ICOMS) that measured customer network reliability with key metrics such as Availability, Quality of Service (QOS) TTR, MTTR, TTN, MTTN, etc.

United Parcel Service

June 2002 – Aug 2005

Application Architect

Responsibilities:

Accountable for requirements, design and development of Enterprise Financial Planning /Forecasting Systems that measured key profitability metrics

Defined Business Process Standards and created data policies designed to ensure compliance

Supported financial closing processes that transform operational data into the Enterprise Data warehouse and Business Intelligence systems for reporting, planning and strategic costing and pricing

Accountable for sourcing data to ETL processes that comprise of the UPS Profit and Loss Statements

Accountable for enterprise application integration processes and corresponding data stewardship applications

Worked closely with upper management to develop enterprise level program strategies

Performed many types of justification analysis including EVA and ROI to support upper management in capital investment decisions

Key Programs and Assets:

World Cost Attribution System (CAM)- Key resource for architecture and development of Enterprise Master Data Model (MDM) designed to integrate key business systems across enterprise

Airfeed Cost Attribution System- Key resource for architecture and development of Enterprise Cost Model for Air Craft based shipping

International Managerial Reporting System- Key resource for architecture and development of Enterprise Business Intelligence (BI) system that provided Profit and Loss statements for 200+ countries

International Planning System- Key resource in architecture and development of Enterprise Forecasting and Business Planning system design to create predictive analytical models.

DRACS Consulting

Nov 2000- June 2002

Sr. Consultant - Software Engineering

Responsible for requirements definition, system analysis, design, code development, integration and maintenance of Enterprise Master Data, Applications and Business Intelligence systems

Functioned as technical lead for team of programmers and a analyst on key enterprise level software development projects

Designed and developed complete SOA systems architectures with the use of .NET, C#, XML & SOAP

Designed and developed User Interfaces with C# Windows Forms

Designed and developed STAR Schema data models and corresponding ETL load processes with Informatica and PL/SQL

Designed Oracle ERD and schema designs for support of application integration and Master Data Management

Developed Data Access Layers, Business Layers and Presentation Layers in .NET C#

Developed Oracle packages for automation of various business logic processes

Created smart client framework with .NET that seamlessly manages deployment and versioning of applications to consumers

Designed and developed completed Microsoft DNA solutions with the use of COM+, VB6.0, ASP, JavaScript, XSLT, XML, Oracle and Informatica (Enterprise Reporting and Planning System)

Employed use of many popular system design patterns such as UIP and AOL

Expert in agile programming methodologies such as Extreme Programming and Adaptive Software development

Key resource for both technical and functional management’s problems solving needs such as technical issues or ad hoc business analysis

Responsible for the integration of new system requirements, build processes, testing specifications, and production releases

Expert in analysis and design of new and current business methodologies and processes

Responsible for supporting real time production issues such as auditing, data scrubbing and reporting issues

Powertel Wireless (Now T-Mobile)

Dec 1997 – Nov 2000

Software Engineer & Analyst

Gather requirements, analyze, design and develop Enterprise Applications and Business Intelligence Systems

Designed and developed Star Schemas Models for Enterprise Data Warehouse projects with use of Oracle DBMS

Created Data Transformations to convert operational data into OLAP data with use of Informatica and PL/SQL packages Oracle DBMS

Experience in implementing Business Objects business intelligence software including creating universes and designing complex reports

Developed portal websites with Visual Basic 6.0, COM+, ASP and JavaScript that supported distributed reporting systems

Created several VB 6.0 utility programs designed to automate various reporting requirements

Worked closely with Sales, Marketing, Finance, Operations, Customer Service, and Accounting functions to gather requirements and develop specs needed to develop data marts

Education

BBA Degree in CIS from Georgia State University

Graduated Magna Cum Laude with GPA 3.84

Member National Honors Society

Earned Academic Scholarship

Greenbelt Certified

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Volunteer Organizations

CFY Atlanta

2013-Present

Responsibilities:

Provide advice and guidance on CFY technology acquisition, strategy, services, and be a source of input and feedback on current technology matters facing the organization

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