Domingo Palacios (ac0iq9@r.postjobfree.com/305-***-****)

OBJECTIVE

Obtain a position in which I can utilize my acquired experience and expand my skills in the computer field.

EXPERIENCE

****-**** *DO USA, LLP. IT Technician

•Troubleshooting and service desktops/laptops

•Provided end user support to personnel at all levels from administrators to CEO

•User account maintenance (various accounting/system software)

•User account maintenance (Keycard access system)

•Polycom video conferencing – setup for CPE/training for staff

•Helpdesk ticketing (Service-Now)

•Inventory management (technology equipment/peripherals/software)

•Copier/printer maintenance/supplies ordering

2006-2016 Goldstein Schechter Koch (merged with BDO USA, LLP in 2016)

IT Technician

•Troubleshooting, repair, and service desktops/laptops

•User account maintenance (Active Directory and various accounting/system software)

•User account maintenance (Keycard access system)

•Provided end user support to personnel at all levels from administrators to CEO

•NEC Phone system programming (user/extension additions, voicemail)

•Desktop/Laptop imaging

•Desktop/laptop/server application installations

•User account maintenance for Exchange email/Outlook setup

•Polycom video conferencing – setup for CPE/training for staff

•Helpdesk ticketing (Track-it, Connectwise)

•Inventory management (technology equipment/peripherals/software)

•Backups/Restores (Backupexec)

•Copier/printer maintenance/supplies ordering

1995-2006 Boston Scientific Corporation

Medical Device Manufacturer/Trainer

•Provided production support to the manufacturing supervisor

•Trained personnel to exact manufacturing procedures

•Suggested and implemented improved production methods and tooling

2001-2003 Boston Scientific Corporation

IT Department Internship

•PC Troubleshooting, Repair and Upgrading

•Configured PC’s according to end user specifications

•Performed general office duties to ensure the proper record keeping of departmental files

EDUCATION

1999-2001 Florida Computer Business School

A.S. Networking Specialized Engineering

APPLICATIONS

Windows XP, Windows 7, Windows 10, Microsoft Office 2000, 2003, 2007, 2010, Windows Server/Active Directory 2000, 2003, 2008, Exchange 2010, Exchange Activesync, Windows Remote Desktop Connection, Backup Exec, Track-it, Connectwise, Service Now, Acronis Imaging, Prosystem fx Tax, Caseware, Quickbooks, Keyscan, Denver Tax S Software, Saxtax, Fiduciary Accounting Software, Florida Salestax, Deltek Maconomy, Prosystem-fx Practice Management (PPM), Salesforce, Able2Extract, Adobe Acrobat, Adobe CS/Photoshop, Verizon Admin Console

OTHER INFORMATION

Languages: English/Spanish

Certifications: A+

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