Qualification Summary

A Solutions-oriented, Network support Specialist with notable success troubleshooting a broad range of corporate IT, Desktop and Network problems, while participating in planning and implementation of network or desktop solutions.

Education

Bachelor of Science in Computer Network Engineering Aug 2008

Robert Morris College, Chicago, Illinois GPA: 3.2/4.0

Certification

A+, Network+, DSCE, MCDST, CCENT, OSHA general Industry certificate

Professional Experience

himss

Lead Infrastructure Specialist, (Fairenheight I.T),Chicago IL March 2016-Current

Computer hardware and software installation, troubleshooting and configuration. Telephony installation and troubleshooting. End-User support and training for clients standard applications

Coordinate employee account provisioning responsibilities for domain and application security during the Onboard/Offboard process

Installation and configuration of Windows server 2012 R2 in server data center for small project

Assisted in Unboxing, racking and Installation of Lenovo blade server for virtual environment

Installed and assisted in management of SQL Server 2012 database server.

Managed Migration from Office 365 to Office 2016 with Lync

Act as a “one-stop-shop” and central focal point in IT for all customer requests to be routed through

Managed delivery of all software packages through SCCM 2012 also ran queries and performed remote connection

Managed support and Inventory of all Lenovo laptops Mac laptops, I-pads, tablets and desktops

Assisted in the Management of Citrix environment for remote users.

Managed All IOS phones Assisted with migration from mobileIron to Good

Managed the Android and IOS phones with Good and Air watch Enterprise mobility suite

Miller Coors (via IBM), Chicago IL Nov 2014 – March 2016

Desktop Engineer

C-level white glove Desktop support/System Administration

Assisted in management of 2007/2012 SCCM server

Set up and managed the VM Ware environment.

Managed daily Teleconferences and Tele-presence sessions.

Managed the Android and IOS phones with Air watch Enterprise mobility suite

Managed all user smart phone devices

Assisted in creation of Virtual environment.

Managed Virtual environment with VM wear server 2012 R2.

Managed laptop inventory, loaner and replacements

Worked with vendors to retire/decommission old equipment.

Worked with vendors to produce most cost efficient resolution based on company needs.

GE Capital (Compucom Systems, Inc.), Chicago IL Jul 2013-Nov 2014

Sr. Technical Support Analyst

Provided on-site Executive/remote Level II technical support for an enterprise environment of 1200 end users.

Troubleshoot and support Mac, Win7, Win XP, MS Office 2010 Suite applications.

Maintain, analyze, troubleshoot and break/fix, repair computer systems, hardware and peripherals including Dell and Lenovo, Mac book Air, Mac book Air Pro, desktops and laptops, Xerox and HP network printers.

Assisted in Management and upgrade of Companywide Cisco switches

Managed All Android and IOS phones with Good mobile Enterprise

Managed Citrix Xenapps remote applications

Pushed OS and various applications to users with SCCM 2007

Manage life cycle replacement process for all hardware equipment including Dell and Lenovo stock.

Provide support for mobile devices using Air watch Mobility Enterprise.

Worked with vendors to determine company needs, in regards to purchasing new equipment

Managed VDI devices through Hyper-V management console.

Transunion (GSS-Infotech) Jan 2013-Jul 2013

Desktop Engineer

Duties included building implementation and maintenance of all Windows 7 laptop hardware.

Set up and troubleshooting of all POS hardware, software and printers

Assisted in installation of new Avaya hardware for VOIP system

Dell server administrator

Assisted in setup and deployment of Hyper-V Virtual Desktop Infrastructure.

Troubleshoot, repair and break/fix computer systems, hardware and peripherals including Dell and Lenovo, Mac book Air, Mac book Air Pro, desktops and laptops, Xerox and HP network printers.

Maintenance of all Lenovo laptops equipment.

Worked with vendors to determine department hardware needs

Managed laptop Inventory with vendors Dell, and Lenovo Apple

Provided 24/7 VIP Executive support to executives off hours, through secure VPN connection..

Supported all Blackberry, Android and I-phone devices enrolled through Air watch enterprise or Good MDM

BP (Prosource.IT) Apr 2012 - Jan 2013

Desktop support Engineer

Duties included build implementation and maintenance of all Windows 7 and XP desktop and laptop hardware.

Used Unix Red hat to backup and secure files

Managed all Mobile devices with Good MDM

Management, break/fix and troubleshooting of specific trading applications.

Remote delivery of user software through Alteris application.

Managed all user accounts through Active Directory.

Installation and configuration of VM Ware server 2008

Managed local Citrix accounts and remote accounts.

Managed all VM Wear accounts

Conducted Executive VIP “white glove” support for BP Trade floor

Engineered Glass Products (Robert Half Technologies) Nov 2011- Apr 2012

System Administrator

Responsible for daily break/fix of all office desktops, laptops, servers, printers, etc.

Managed installation of all software, Office 07, 2010, Symantec Antivirus, VPN software.

Responsible for file servers, Exchange servers, Ms access database

Setup install and troubleshooting of all POS machines.

Managed all handheld devices Blackberry, Windows phones

First hand troubleshooting of glass cutting machines on production floor

Management of all Xerox Hp and zebra printers

Collocation support of servers in The Data center

City of Chicago (Unisys) Aug 2011- Nov 2011

LAN Administrator/level3 technician

Utilized LANDesk to manage network Servers and Workstations

Utilized simple UNIX commands to save files to file server.

Daily remote troubleshooting of City of Chicago workstations.

Managing Active Directory and Exchange servers for remote users.

Hands-on break/fix troubleshooting of all City of Chicago Desktops and Laptops

Mckinsey & Company May 2011-Aug 2011

Systems Administrator

Managed Windows XP and 7 network workstations, laptops and file servers.

Supported all remote devices of field users, Including International users Citrix accounts.

Managed (VDI) boxes with Hyper-V management console

Supported Avaya /Cisco phone systems

Assisted in break/fix, inventory and purchase ordering.

Managed all daily desktop Operations.

Managed Xp to Windows 7 migration

Sergeant & Lundy Mar 2011-May 2011

Desktop support

Domain wide (Enterprise)Windows 7 deployment of over 500 desktops/laptops

Utilized SCCM 2007 to automate application installations.

provided onsite break/fix Windows 7 support to over 500 users

Relocation of various users and user departments

Application server administration

Aided in Xp to Windows 7 migration

Aided in Citrix Metaframe access(VDI)

Supported Avaya phone system

Supported customers with ongoing lotus notes issues version 8.5.2

Leo Burnett Aug 2010-Mar 2011

Desk side support

Daily Hands-on troubleshooting of various desktop/laptop, printer and scanner issues.

Managed all digital imaging devices plotters, printers, flatbed and hand scanners

Provide Desktop/System administration to 350 onsite users

Implemented various software packages through Alteris

Managed weekly backup solution for all Windows 2003 servers

Assisted users in Citrix setup and ongoing support

Assisted in companywide desktop image creation and distribution

Managed all user smart phone devices

Peoples Gas (Integrys Energy) Chicago, IL Mar 2007 – Aug 2010

Systems Administrator

Daily Hands-on troubleshooting of various network/desktop/server related issues.

Provide Desktop/System administration to 250 onsite users and 150 offsite users

Implemented various installation packages through SMS/SCCM 2007

Managed weekly backup solution for all Windows 2003 servers

Assisted users in Citrix setup and ongoing support

Aided in construction of a new data center

Physically, connecting users to the network infrastructure in MDF/IDF closets.

Assisted in companywide desktop image creation and distribution

Managed all user smart phone devices

CATALYST CONSULTING GROUP, Chicago, IL Aug 2005- Mar 2007

Server/Desktop Support

Conducted wireless site survey with Cisco Air magnet assessment software. Managed Cisco Wireless Access point assessment and implementation.

Installed, configured and setup new Cisco 2900 and 2950 switches at various Grammar Schools throughout Chicago.

Managed simple Linux Red Hat server

Configured, implemented and installed Cisco wireless desktop cards and wireless laptop NICS.

Assisted in upgrade of network Infrastructure and wireless equipment in 45 Chicago Public Schools.

Supported of 1300 + workstations remote and on site

Installation,maintenance and support of all Blackberry devices, Palm, and Pocket Pc

Creating Images for windows 2000 and XP workstations

Troubleshooting Lotus notes/Exchange 2003 issues.

Responsible for the relocation, removal and installation of all Pc and phone equipment.

Townsend Analytics.ltd, Chicago, IL Jun 2003 – Apr 2005

Network Administrator/Desktop Support

In house support of 10 Windows 2000 Servers, 300 XP workstations and 40 HP printers

Provide software and hardware support to over 500 users in Harford Ct, Chicago and the UK.

Troubleshooting network connectivity using TCP tools such as ping, ipconfig, nbtstat, nslookup, tracert.

Daily Administration of Red Hat servers for management of Real-tick quote servers

Managed daily Citrix issues

Support of all users handheld PDA’s and Blackberry Palm handhelds and business phones,

Provide telephone, e-mail, and/or in-person support for all software, hardware.

Assisted in management and administration of Windows 2000/2003 server environment.

In house support of 15 Windows 2000 servers (In collocation area) 40-Windows 2000 and XP workstations

Handled incoming residential and commercial connectivity support issues.

Aided collocation customers in troubleshooting and WAN connectivity problems.

Built out DSL accounts on 5800 router

Troubleshooting e-mail problems on UNIX email server.

Professional Systems Inc. Chicago, IL Feb 2000- Apr 2003

Network Field / In House Technician

Responsible for systems wide implementation and support for client’s Local area network.

Supported all Linux machines doing different functions. Email, fileserver,lotus Notes

Supported Palm pilot handhelds and smart phones of various models Clie, Zaire, Treo’s, Blackberry business phones and software.

Responsible for Network configuration, virus updates, Intranet development, hard ware and software maintenance.

Network Facilities Hardware/Wiring Infrastructure.

Build and replicate Laptop and workstation Operating System with Ghost 7.0 and OS CD

Provided onsite support to all users

TECHNICAL SKILLS

Networking- Cisco and HP router and switch technologies. TCP/IP, Server collocation, Novell, Banyan, ISO/OSI, IPX/SPX, SMS/SQL, Citrix, Dame Wear, VPN,SSH Windows Administration, LAN/WAN, Wireless technologies, UNIX, NIS, NAS technologies.

Operating Systems- Windows 7,Windows XP professional, 2000 Professional/Server, Windows 2003 Server, 2008 Server Windows Advanced Server, Windows Exchange Server, Windows 95/98/ME, Windows NT 4.0, Workstation/Server Novell 4.11/5.0, Linux Red Hat 7.X, 8.0, Fedora, Ubuntu, Free BSD, BeOS, OS/2, DOS.

Applications- Microsoft SMS client and SCCM, WSUS. Firewall implementation and administration, Intrusion Prevention Systems. Group Policy management. Windows 2003/2008 server, MS Exchange 2003/5.5, MS System Management Server, MS Outlook 98/2000/2003, Microsoft Office 97/2000/2003, MS Internet Explorer 5.5,/6.0, IIS 5.0, PC Anywhere, VPN, Norton’s Antivirus, Fax Maker, Shiva Net Manager, Palm OS,

MS SQL 7.0, Tivoli, IIS, Terminal Services, Remote desktop, Net meeting, Adobe connect, Live Meeting, Visual Studio, VB6.0, Dot Net framework, VSS, ISA, Firewall Proxy.

Languages- Win Batch macro scripting language, UNIX/Linux Shell Scripting, HTML, DHTML, Java and SQL Database Development.

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