Paul D Ellis

**** *** **** **. ******* TX *****

323-***-**** (C), ac0ilj@r.postjobfree.com

Education and References

CompTIA A+ and Network+ certifications, over 10 years experience troubleshooting and repairing computers primarily Windows based, Windows XP to current.

Active Network December 2016 – current

Client Application Specialist T2

Update customer database as needed.

Remotely diagnose, repair, install and configure equipment/software per client/customer’s needs.

Ship replacement equipment as needed.

Employment History / Experience Highlights

T-System April 2014 – August 2016

Technical Analyst

Remotely Install and configure servers (MS server 2008/2012)/printers/user access per client’s needs.

Deploy current build image and configure for training, including creating users/groups in Active Directory as needed.

Determine application errors and how to solve without rebooting server (when possible)

Co-ordinate upgrade/install process on Citrix thin client servers

Run updates to keep software up to date

Communicate with client and other teams to keep project(s) on track and on schedule.

Travel to go-lives to assist in new implementations.

CSC October 2011 – March 2014

Tech Support

Level 1 tech support for Raytheon

Technical support for Westinghouse, ETS, and other clients (Dispatch as necessary)

Remotely diagnose, repair, install and configure equipment/software (Windows XP/7/server 2008) per client/customer’s needs.

Remotely push updates/refresh images to client Blackberry devices as needed.

Ameritraining October 2010 – July 2011

Tier 2 Tech support (on contract with AT&T)

Troubleshoot and diagnose issues with U-verse, computer and phone issues (Dispatch as necessary)

Configure equipment for use with customer needs.

Help new employees with issues and point them in the direction of a solution.

Core Logic, Irving, TX October 2009 – September 2010

Customer Care Representative (Tax Department)

Verification of disbursement of tax payments with customers

Updating database when fluctuation of tax amount occurs and requesting Escrow Analysis

Requesting refund from Tax Authority when overpayment occurs

21 Century Insurance Company, Lewisville, TX February 2006 – August 2009

Customer Care Representative

Worked with customers to determine best coverage to suit their needs.

Working with all departments to ensure proper information is provided, for claims to be processed, policies to be written.

Conversing with Leinholders, and dealers to ensure proper paperwork is generated.

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