Ademuyiwa Adedapo

*****-*** ******, ********* ***, Edmonton, AB T5P2L6 780-***-**** ac0ik9@r.postjobfree.com

Overview

Self-motivated, high organizational and communication skills are very important in this team environment exceptionally well-versed at developing bases for long term sources of clients through dedicated referral systems.

Education

B.SC INSURANCE AUGUST 2010 LAGOS STATE UNIVERSITY, NIGERIA

Major: Risk and insurance

Minor: Relationship management & Interpersonal relationship

Related course work: Property liability, risk management, life and Relationship management

NATIONAL DIPLOMA IN INSURANCE JULY 2003 THE POLYTECHNIC IBADAN, NIGERIA

Major: Insurance operations

Minor: Financial statement analysis

Related coursework: liability insurance, insurance internship & Organization Management

Experience

CLEANING SUPERVISOR STEVENAH LIMITED, LAGOS, NIGERIA 2004-2013

Prepare work schedule and co-ordinate activities with those of other departments

Inspect sites or facilities to ensure established safety and cleanliness standards are met

Supervise and co-ordinate the work of light duty, industrial or specialized cleaners and janitors

Receive payment for specialized cleaning jobs

Recommend or arrange for additional services required such as painting, repair work, renovations or replacement of furnishings and equipment

Hire and train cleaning staff

Prepare budget, estimate costs and keep financial records

May perform certain cleaning duties

CUSTOMER SERVICE QUEST INSURANCE BROKER LIMITED, ABUJA, NIGERIA 2013-2017

Greet customers warmly and ascertain problem or reason for calling.

Attempt to persuade customer to reconsider cancellation.

Utilize computer technology to handle high call volumes.

Resolve customer complaints via phone, email, mail, or social media.

Assist with placement of orders, refunds, or exchanges

Compile reports on overall customer satisfaction.

Work with customer service manager to ensure proper customer service is being delivered

References

***Available on request***

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