Valoree Hattaway

**** ********* *****

New Haven, Indiana 46774

260-***-****

Email: ac0iio@r.postjobfree.com

OBJECTIVE:

My objective is to work in a professional environment that will allow me to grow and share my knowledge/experience with others. I enjoy challenging myself, my abilities, learning new things and I welcome the opportunity for new environments.

QUALIFICATIONS:

I have worked in a fast pace, professional environment for approximately twenty years. I have excellent organizational skills, customer service, multitasking. I am very detail oriented and proficient in several technical and software programs. I maintain exceptional oral and written communication skills. I learn quickly, am a team player, have experience in instructing, training and overseeing others and have the ability to take the initiative when necessary. I am energetic and eager to take on new challenges.

EDUCATION:

GTE/Verizon North Inc 19 years Several Training Courses

Indiana Institute Of Technology 1 year Business Management

Muskegon Community College 1 year Data Processing

Muskegon Area Skill Training Center CertificationClerical/Secretarial Course

Oakridge High School Diploma Business & English

EMPLOYMENT:

04/2016 –2/24/2017

CenturyLink, Manpower Contractor

I enter orders for ported telephone numbers. I assign the jobs for these orders and do all follow up to make sure the orders have flowed properly and the service was ported accurately.

03/2014 – 12/04/2014

Kmart, Customer Service Associate

I worked part time as a cashier and worked at the customer service desk. Responsible for running the register, counting store money, setting up all registers in store, closing and balancing all registers, helping customers with returns and refunds, issue money orders, make money transfers through Western Union.

05/21/12 - 7/23/13

Engineering Support Tech, Signature Seating

Responsibilities:Responsible for creating part numbers, customer requests and billing material information I use advanced computer technology and applications. It is very important to have good time management, organizational skills and attention to detail in a very fast paced environment. Responsible for working directly with designers, project managers, and co-ordinating work flow between design to factory. Schedule and process customer order requests in the requested time required.

07/14/08 - 05/27/11

Administrative Assistant, Emerson Network Power

Responsible for ordering supplies, copying, faxing, scanning and filing. Handled mail and packages.

I use advanced computer technology and applications, such as computer-aided design (CAD) software, EBIZ, RESPOND, NISE, SNEM, LAUNCHPAD, SAP, HUMMINGBIRD and various other systems.

Responsible for working directly with the AT&T project planners, Emerson project managers.

Implement conference calls, set up meetings, make travel arrangements, hotel reservations.

Answer telephones, take messages. Typed contracts, proposals, letters and office memos, managed expense accounts, time sheets.

10/04/2006 – 01/31/08

Dispatch Administrator, Cutting Edge Technologies, Inc.

Acting as the single point of contact for all clients, answer, handle, screen, transfer calls and/or take messages. Create and enter orders. Schedule orders based on importance or priority as determined by the client. In a business critical situation, find out who is available, or who is closest, or call an engineer’s cell phone to handle the client’s problem. Assign orders to engineers or sales.

Schedule responsibilities for engineers and sales via Outlook Calendars. Work closely with engineers and sales to keep track of where they are, where they go next and for how long so that in a business critical situation, I know who may be closest to handle the quickest.

Schedule preventative maintenance appointments with clients, check and monitor all orders on a daily basis.

Process expedites/escalations on an as needed basis. Perform follow up with clients, provide status and tracking of orders. Coordinate and set up meetings between engineers and clients, engineers and sales, sales and clients and Process meetings for entire staff, prepare materials for staff meetings and

Process Improvement meetings when they are determined necessary. Various administrative duties as, copying, faxing, filing, email, typing and scanning documents, taking/delivering messages, greeting the public.

Enter timesheets for engineers and sales and monitor those that enter their own, to make sure everyone has one entered daily within a strict time frame. Create quotes, purchase orders, service orders and invoices. Handle shipping/receiving.

03/20/2000 - 12/30/2005

Business Response Administrator, Access Services Operations, Verizon

North Inc.

Review, import orders either mechanically or manually, coordinate between several departments to process error free access and non-access orders, scheduled orders based on the circuit type, provided status and tracking of customer orders, processed expedites, escalations, followed orders to completion on a strict time frame, monitored several order queues, worked closely with the central office and field technicians via conference calls, served as the subject matter expert in NOCV, headed a project to create a tracking program for a specific order type, served as Team Leader overseeing escalations, expedites, order problems, scheduled responsibilities for team members, attended meetings, provided training to the group, worked in AAIS, TBS, GTEAMS, SORCES, COPS, MSOS, SAR, BILLSTAR, SOP, ISOC, NOCV, Banyan, Lotus Notes, Word Perfect, Excel, Windows, Microsoft Word, Lotus 123, Wang, DOS, EXACT, National Standards Report, RDM, CIM

09/07/1994 - 03/20/2000

Branch Contact Center Representative, Verizon North Inc.

Handle circuit order entry for all types of circuit installs, changes and disconnects for all Indiana Branch customers, responsible for training Indiana, Illinois and Wisconsin Branch Contact Center Representatives in special circuit order entry, created training materials, processed billing inquiries, credits, worked with all states tariffs, acted as single point of contact for high priority customers, met directly with customers on the customer premise, acted as "In Charge" when supervisor was away from the office.

02/05/1990 – 09/06/1994

Management Assistant, GTE North Inc.

Sales support for the Business Account Managers, Senior Account Executives and Assistant Branch Sales Support people, ordered all supplies, literature, tapes and user guides, composed, tracked and typed sales proposals, contracts, created graphs and pie charts for presentations, arranged lunch dates, conference rooms, meetings, hotel and travel reservations, attended customer premise visits, typed, copied and distributed minutes to conference calls, was responsible for any faxing, copying, compiling of proposal packets, contract packets, business correspondence..

09/08/1987 – 02/04/1990

CDAS/Intercept Operator, GTE North Inc.

I provided the public with a telephone number through a telephone conversation, using a personal computer to type, search and send the correct number in a courteous and timely manner. As a Intercept Operator I provided the public with information of a changed telephone number by looking up the telephone number they had dialed and provided them with the new telephone number in a courteous and timely manner, acted as "In Charge" when the floor supervisor was away.

08/1985 – 06/1987

Medical Receptionist, Ear, Nose & Throat Associates, Inc.

I worked in a busy specialty office with six doctors. Several of these doctors worked certain days in surrounding areas. I answered telephones, scheduled appointments, confirmed appointments, typed referrals, confirmed insurance coverage, created patient files, checked patients in and cashed them out.

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