Customer Technician
Resume:
STEGNER B. PATTERSON
Rex, GA 30273
678-***-**** (C)
Email: *******.*********@*****.***
EDUCATION
New Horizons Computer Learning Center Atlanta, Georgia
Fast Track Certification Program Jun 2005 – Aug 2005
Global Knowledge Atlanta, Georgia
* UNIX Level I & II Jan 2003 – Jan 2003
* Linux Client Administration & Server Management Mar 2003 – Apr 2003
DeVry Institute of Technology Atlanta, Georgia
Associate of Applied Science in Electronics Nov 1992 – Jun 1994
QUALIFICATIONS
Equipment Used
*JDSU Test set
Strong Knowledge of
*LAN/WAN configuration *Transmission media termination *Networking *Digital Hierarchy Testing (i.e. DS0, DS1,DS3, and OC.x circuits)
Computer Hardware & Software Skill
*Windows 8.1, Window 7, & Vista Installation *Microsoft and Corel Office Suite Installation * Red Hat Linux Installation *Strong Server/PC repair and upgrade skills * COMPTIA A+ certified *COMPTIA Network + certified * CISCO CCENT & CCNA certified * CFOT&CFOS/T certified
MILITARY
Interior Communications Electrician 3rd Class (U.S. Navy) Sept 1988 – Sept 1992
Job Duties:
Operate and perform maintenance on various systems on naval ships. Such as alarm and warning, navigational, voice/telecommunication, industrial controls and entertainment. Also provided fault isolation and repair using wiring and circuit diagrams, and electronic schematics for each system.
WORK EXPERIENCE
Equinix, LLC – IBX OPS Technician IV May 2010 – May 2017
Atlanta, GA
Responsible for equipment and circuit installation, responding to customer maintenance & smart hands needs, and assisting site management in day-to-day operation of the site. The technician also provide remote technical assistance in the form of server reboots, minor equipment configurations, connectivity resolution, and digital cross-connect testing.
Switch and Data - Data Communications Technician Sept 2007 – May 2010
Atlanta, GA
Responsible for equipment and circuit installation, responding to customer maintenance & smart hands needs, and assisting site management in day-to-day operation of the site. The technician also provide remote technical assistance in the form of server reboots, minor equipment configurations, connectivity resolution, and digital cross-connect testing.
Sprint Telecommunications-CPE/Transmissions Operations Technician Apr 2006-Mar 2007 Atlanta, GA
Responsible for the installation and maintenance of Sprint provided customer premise equipment. Install and perform basic configuration of Cisco routers, switches, hubs, and programmable CSU/DSU. Test DS3, DS1, and DS0 circuits from customer premise to Sprint facilities. Also maintained and performed locates on the Sprint Fiber route and it light transmitting equipment.
Stegner Patterson Page 2
IBM – Datacenter Specialist – (Contractor) Jan 2006 - Apr 2006
Atlanta, GA
Provide technical assistance to managed and collocation customer in the IBM Datacenter, also performed customer reboot request, change back up tapes, minor configurations such as application/services stop and restarts, and network card configurations for connectivity.
Bechtel Inc – Field Test Engineer – (Contractor) Oct 2005 – Dec 2005
Atlanta, GA
Provided test data for Cingular Wireless video streaming product. The project involved going to pre-selected markets that were 3G ready. Equipped with specialized phones we tested the video playback for buffering and access times and any other problems and reported them to Cingular for troubleshooting purposes.
Vericenter Inc - Internet Datacenter Specialist Dec 2003 – Apr 2005
Atlanta, GA
Provide technical assistance to managed and collocation customer in the Vericenter Datacenter. I provision as well as performed hardware upgrades to servers, install various Operating Systems, performed customer reboot request, change back up tapes, minor configurations such as application/services stop and restarts, and network card configurations for connectivity. I also implement and integrate new customers into the datacenter environment and responsible for moderately complex to complex problem diagnosis/isolation of infrastructure and client network cabling within the Vericenter Facility.
Sprint Telecommunications - Internet Center Operations Specialist II Oct 2002 – Dec 2003
Atlanta, GA
Provide technical assistance to managed and collocation customer in the Sprint E Solutions Centers. I performed hardware upgrades to servers, customer reboot request, and minor configurations such as application/services stop and restarts, and network card configurations for connectivity. Also responsible for moderately complex to complex problem diagnosis/isolation of infrastructure and client network cabling within the Sprint E Solutions Center.
Sprint Telecommunications-CPE Technician Sept 2000-Oct 2002 Atlanta, GA
Responsible for the installation and maintenance of Sprint provided customer premise equipment. Install and perform basic configuration of routers, switches, hubs, and programmable CSU/DSU. Test DS3, DS1, and DS0 circuits from customer premise to Sprint facilities. Also used and maintained company provided vehicle and test equipment.
Sprint Telecommunications- Network Operation Center Technician (Contractor) Jan 1999-Sept 2000
Atlanta, GA
Responsible for the maintenance, trouble-shooting, and repair of customer private line and data service on the Sprint network and opening trouble inquiries with the local RBOC on behalf of the customer . In addition, provided testing of DS0 and DS1 level circuits via remote location.
MCI Telecommunications- Field Service/Network Engineer I/II Aug 1994–Dec 1998
Jacksonville, Fla
Responsible for the installation and maintenance of Customer Premise Equipment. Install and perform basic configuration of routers and programmable CSU/DSU. Test DS3, DS1, DS0, and voice grade circuits from customer premise to MCI facilities and well as RBOC. Also Responsible for testing and repair of all Private Line, Frame Relay, and Network circuits that install onto the MCI network.
REFERENCES
Available Upon Request
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