Customer Service Human Resources

Akeem D. Lucky

• Beacon, NY •

Phone 518-***-**** • E-MAIL: ********@*****.***

OBJECTIVE Seeking a position so I can utilize my problem solving, analyzing and leadership skills to help improve the workplace.

EDUCATION Bachelor of Science

Empire State College: State University of New York, Saratoga Springs, NY Major: Industrial/Organizational Psychology

Associates in Applied Science

SUNY Delhi, State University of New York, Delhi, NY Major: Culinary Arts

EXPERIENCE Ayco, A Goldman Sachs Company, Saratoga Springs, NY Human Resources Administrative Assistant August 2016-present

Assist with day to day operations of the HR functions and duties such as providing clerical and administrative support to Human Resources team.

Process documentation and prepare reports relating to personnel activities including staffing, recruitment, and performance evaluations

Prepare, organizes as well as maintains employee files and other HR filing via an electronic filing system.

Saratoga Regional of YMCA, Saratoga Springs, NY

Member Service Representative August 2015- September 2016

Communicate in a friendly and a courteous manner when answering phones, transferring calls, and taking messages.

Recognize member needs and make referrals that may be of benefit to them.

Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

Conduct tours or deliver talks describing features of public facilities. Saratoga Regional of YMCA, Saratoga Springs, NY

School age Teacher Assistant August 2013-September 2016

Support and assist the head teacher with student activity planning.

• Beacon, NY • CELL 518-***-**** • E-MAIL ********@*****.***

Perform record keeping and clerical functions for day to day operations.

Coordinate lessons plans and activities for the purpose of educating the students.

Enforce administration policies and rules governing students.

Provide customer service for all YMCA members and non-members. CLUB/ACTIVITIES Volunteered teaching English at the Saratoga Springs Library. Completed a recognized teaching course at the International TEFL Academy

Co-founder and former secretary of the Delhi Patisserie Club (Baking Club) at SUNY Delhi

Recognized as an honorary member of the Boy Scout of America CPR and First Aid certified from the American Red Cross Served in the U.S. Armed Forces from 2006-2012

SKILLS Proficient in Microsoft Office which includes Word, Excel, and Power point Public Speaking

Proficient in Customer Service

Organization and Communication skills

Administrative Support

• Beacon, NY • CELL 518-***-**** • E-MAIL ********@*****.***

Contact this candidate