Customer Service Management

I•Increased sales and customer service by ***%

•Introduced brand differential, which increased customer loyalty

•Created management development program to succeed plan

Supervisor 1988 -1995 City hall Milwaukee, Wisconsin

•Responsible for curriculum and total management of the marketing effort and the formulation of demographic plans. Liaison to Mayors office. Supervised, identified, and organized voter registration for city hall in districts 10, 11, and 12 for the Mayors office. This responsibility encompassed a full range of marketing strategy and tactical execution, including pricing, time and special efforts. Mentored, trained, and supervised troubled teens 15 to 20 years old. Directed over 60 employees in a timely manner

•Increased overall production by 80%

•Assisted in major production turn around of Mayors office in the first effort.

•Developed and introduced success program for future results

Education Milwaukee technical college

1985-1988 Business management

Volunteer 2008

Democratic national convention committee

* Transportation special service volunteer

*12 hour days for 4 days

* Ada assistance

*Info personal, media support, security, Host.

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