Sales Customer Service
Resume:
Prabhakar S
D No ***, Phone: 091********
Shanmuga Nagar,
Dadagapatty,
Salem-636006.
E-mail: **********@*****.***
Sales Manager
Profile:
Engineering Graduate (Computer Science) with MBA in Marketing having 15.8 years of experience in Business Developement, Strategic Planning and Customer Service in Retail Industry . Expert in Retail Sales, Planning,Marketing, Channel Management, Team Management, Key Account Management, Customer Service, Infra Management and Budgeting .
Work Experience:
From November 2016 : Sri Sapthagiri Polimers(Maruthi Pipes):Tamil Nadu.
Sales Manager :
Sales Manager - Handling the Distribution Operations for Salem Zone . Handling 5 Districts, Salem, Namakkal, Krishnagiri, Vilupuram and Thiruvanamalai .
Responsibility:
Leading and Coaching a Sales Team of 6 on their Respective Territory for Sales Growth .
Appointing Distributors on DHQ’s and THQ’s .
Creating HUB and SPOKE Model for Rural Market with Population wise Approach .
Fostering Strong Relationship with A and A+ Outlets in the Territory .
Focusing on Daily Bill Cuts SO wise to increase the sales turnover .
Focusing on SKU wise placement to fulfill the requirements of the market .
Having a real time check on ROI of the Distributors .
Manage the Logistics of Supply to the Distributors and SOPKE’s .
Distributor wise SKU sales analyze is done for Production Forecasting .
Ensure and guide the team to achieve the Incentives on time .
Managing new Leads and Existing Clients,Pitching the expanding range of products .
From December 2013 to October 2016: MTS Tamil Nadu.
Zonal Lead Retail :
Retail Area Manager (Branded Retail) - Handling the Zonal Retail Operations for Salem Zone . Handling 14 BR’s and 5 DSA’s across Salem, Attur, Erode, Namakkal, Hosur,Rasipuram, Trichengode and Kumarapalayam Dist .
Major Responsibility
Job Description
Sales and Operations
Monitor profit and loss of the stores in the Zone and meet the set targets.
Monitor Stores in the Zone for operational irregularities. Ensure that the team functions properly and day-to-day requirements of the stores are met.
To strategize & execute Sales & Operations projects.
Overseeing marketing campaign
Overseeing implementation of marketing plans and campaigns for Stores in the zone.
Ensuring implementation of communication and promotional strategy across the zone.
Ensuring smooth running of CRM/loyalty programs
Inventory Management
Availability of Top Selling Products at all times.
Ensuring optimum inventory levels are maintained while avoiding over-stocking.
Stock Shrinkage not to exceed specified norms.
Ensure provision of merchandise with an ideal level of quantity at each store.
Customer service Delivery
Monitor quality of Customer Service.
Tackle and resolve Customer escalations within specified timelines.
People Management
Drive Development of capabilities and competencies.
Develop second line for future higher roles
Facilitate achievement of team & individual goals through highly engaged employees.
Competition Mapping
To conduct regular Competition studies and report the insights to management
Acquisitions & Roll Outs
Ensure Roll out of Stores in the Cluster as per the targeted numbers.
Drive Franchisee expansion as per the Business Plan
From January 2010 to November 2013 : Vodafone South Ltd.
Zonal Retail Manager :
Zonal Retail Manager - Handling the Zonal Retail Operations for Gulbarga Zone . Handling 3 Vodafone Stores (COCO), 15 Vodafone Mini Stores, 130 ADVMS, 23 DDVMS across Gulbarga,Raichur,Bijapur and Didar Dist .
Responsible for sale (Postpaid and Prepaid ) across all touch points .
Responsible for Customer services across all touch points .
Responsible for Infra across all touch points .
Managing Quality part on CAF and Process across all touch points .
Supervising Store Managers and VMS/ADVMS Supervisors KRA’s .
Handling Channel Partners across the Zone
Conducting the Rewards and Recognize program for Sales Team.
Guiding the Channel Partners to achieve their RevenueTarget.
Conducting weekly reviews for analyzing the business plans with all DR’s.
Handling corporate clients personally.
Selling Data Solutions to SME’s through VMS’s accross the Zone .
From January 2008 to January 2010: Aviva Life Insurance, Salem,Tamilnadu.
Sales Manager :
Recruiting Financial Planning Advisors.
Training the FPA’s and making them to be licensed.
Motivating the FPA’s and bringing the business to the company.
Conducting the the Rewards and Recognize program for Salem Team.
Guiding the FPA’s to achieve their AP, CP and Nos Target.
Conducting weekly reviews for analyzing the business plans with all FPA’s.
Handling corporate clients personally.
Conducted camps in Rural areas to create awareness about the company and also to create business opportunity.
Within the first two months created 15 licensed FPA’s.
Done a business of 40.2 and 40.01 lakhs for the month of March and April respectively.
Got the number 3rd position in South for Number of Proposals.
From May 2006 to January 2008 : Vodafone Essar Cellular Ltd,Kollam,Kerala.
Store Incharge :
Incharge of the Vodafone Store,Kollam, Kerala.
Taking care of Store cleanliness and dress codes of employees.
Taking care of Postpaid sale inside the stores in kollam.
Taking care of Prepaidpaid sale inside the stores in kollam.
Taking care of Handset sale inside the stores in kollam.
Responsible for the walkin collections inside the store.
Responsible for retentions activity inside the store.
Taking care of RC sales inside the store.
Keeping track on opening and closing stock.
Up selling of VAS products.
Analyzing new methods to improve the business inside the store.
To produce the ROI for the investor in the store.
Handling high rated customers and maintaining customer relationship.
Solving customer quires and if needed esculating.
Meeting Platinum,Gold & Silver customers.
Taking care of daily base activities in all Ministores across Kollam dist.
Handling the channel partners of all Ministores in Kollam dist.
Conducting CCP programs in all Ministores twice in a month.
To produce the P&L statement of the store every month.
Running the store in profit.
From March 2005 to May 2006:TATA Teleservices Ltd, Kannur & Kasargod, Kerala.
CC Area Officer:
Incharge of Show rooms in four areas Kannur, Kasaragod, Thalassery and Kanjhangad.
Responsible for the Postpaid sales in all show rooms.
Responsible for the Handset sales in all show rooms
Taking Care of After sales service for handsets by monitoring the ASC’S in all four locations.
Resolving all customer quires which comes through all show rooms.
Taking care of waklin collection’s in all these four show rooms.
Helping DSA’s to achive their targets in sales .
Handling the Prepaid quires which comes through the True Value Shops in all four locations.
Handling the Credit Verification Process in all four locations.
Handling the channel partners in all the four Areas.
Handling the field collection through the Channels in all four areas.
From March 2003 to March 2005: Reliance Infocomm, Palghat, Kerala.
Zonal CC Executive :
Serve as the initial point of contact for resolution of Customer issues. Troubleshoot, research, diagnose, document and resolve Handset, Network, Billing and other related issues.
Responsible for Customer Service for Palakkad Town .
Taking care of the After sales Services in Palghat. Coordinating with service centers like LG, Nokia, Samsung and Motorola for timely service delivery.
Promoted from Front Desk Executive to Zonal CC Ececutive within a year based on resolution skills, positive work ethic, dedication to teamwork, and ability to communicate concepts to end users.
Plays active role in Collection and Customer retention activities. Maintained leadership position in Kerala Circle among stores, in CC.
Executing and implementing new processes in Webworld and Webworld Express in Palghat.
Meeting problematic customers for solving their issues.
Conducting service camps inside store once in a month.
Responsible for the walkin collections inside the store.
June 2001 to Feb 2003: Salem Media Waves, Salem, TamilNadu.
Sales and Customer Support:
Served as a Sales executive who understands customer requirements and give planning solutions according to their need. To meet Planners and Contractors in the City and present the various designing solutions for the Construction needs.
Plan the initial designing according to customer requirements. Do the modification and finish the plan as per customer’s requirements.
Educational Qualifications:
2003 - 2005 : MBA (Marketing)
Periyar university, Salem.
1998 – 2001 BE (Computer Science)
Madras University, VMKV Engineering College, Salem.
1995 – 1998 Diploma in Electrical and Electronics Engineering
Salem Polytechnic, Salem.
Personal Details:
Sex : Male
DOB : 11-July-1979
Languages Known : Tamil, English,Malayalam and Kanada.
Skills:
Skill Name
Skill Level
Last Used
Experience
Windows NT/Windows Office Professional
Expert
Currently used
15.8 years
MS Office (Word, Excel, PowerPoint, Access)
Expert
Currently used
15.8 years
CRM Tool- CLARIFY
Expert
Currently used
15.8 years
MS Outlook/Exchange
Expert
Currently used
15.8 years
C, C++ and Java
Intermediate
2 years
Autocad-R13,Photoshop 6.0, 3D-Studio Max R3.1, Maya
Intermediate
2 years
References:
Elango Natarajan
AIRCEL Ltd.
Chennai
Phone Number
Email Address
******.*********@******.***
Contact this candidate