Marisol Mueller

Houston, TX 281-***-****

ac0id4@r.postjobfree.com

Application Delivery & Support Manager

Develop & Streamline Processes Drive Operational Excellence & Team Productivity

Accountable and delivery-driven problem solver, turning around troubled projects and / or operations by utilizing process improvement, project management, and agile methodology. Expert identifying root cause of issues and translating business processes into clear and understandable IT requirements. Collaborative cross-functional team leader, delivering on-time, saving money, and partnering effectively across all organizational departments and levels.

Expertise in:

Incident & Release Management

Global Team Leadership

Project Management

Business Process

Training & Development

Demand Management

Supplier / Vendor Management

Transition to Support Process

Service Delivery

SAP

Professional Experience

SHELL TRADING, Houston, TX 2008 – 2016

TR Settlements and Accounting Manager 2013 – 2016

Managed settlements and accounting design for complex, integrated project that involved several businesses and IT groups under extremely tight deadlines.

Selected as settlements and accounting lead, driving on-time design and delivery while catching up department 8 months behind on project.

Directed developers and business analysts team, supporting several integrated SAP clients, Openlink / ENDUR applications, and other in-house applications.

Contributed significantly to transition to support success and key performance indicator (KPI) development, preventing delays and disruptions by leading project change board, initiating freezes, and pre-approving applications and infrastructure changes.

Business Demand Execution Manager 2012 – 2013

Oversaw demand for $10M global portfolio that encompassed back office and enterprise applications, including SAP, credit, compliance, market data, warehousing, and Spotfire.

Sourced all projects within portfolio, facilitating program delivery management and competency center management.

Transitioned new and former teams after reorganization, delivering in-flight projects by coordinating program managers and business analysts on global basis.

Decommissioned 80 servers and several databases for large complex application, saving company $3M.

Advised and improved on large trading projects, such as upgrading Reuters to EIKON and replacing legacy application (FAME) 8 years behind in supportability.

Marisol Mueller ac0id4@r.postjobfree.com Page Two

SHELL TRADING (Continued)

Application Support Manager 2008 – 2012

Managed 2-global IT support groups located in US, India, Singapore and UK. Supervised support and operation of $50M reference data manager (RDM) application and several market data applications, including Reuters and FAME. Led transition to support of applications for entire department.

Provided application support, overseeing incident and release management, compliance, business process improvement, and development.

Reduced RDM maintenance 50% (from $4M to $2M), minimizing servers and offshoring support.

Transitioned market data services team from 1st level assist desk group to 2nd level applications team, ensuring consistency in IT services.

Inherited and improved failed upgrade of Reuters in Singapore and UK, determining failure points and enhancements by collaborating with suppliers and vendors.

SHELL TRADING GAS AND POWER, Houston, TX 2005 – 2008

ERP Consultant

Facilitated demand and support of 2-SAP clients. Double-hatted as business application manager for oil and shipping SAP instance.

Transitioned support to offshore India team, reducing IT cost by 10% and standardizing operations across Royal Dutch Shell.

Implemented electronic banking solution, replacing 1 of 15 ERP solutions by integrating Shell Trading with rest of Royal Dutch Shell.

Migrated 4 Shell Trading companies into a single entity for several IT systems, reducing licensing and filing fees by $500K.

Additional Relevant Experience

SHELL INFORMATION TECHNOLOGY INTERNATIONAL, Houston, TX

ERP Consultant and Material Management

SHELL CHEMICAL, Houston, TX

Quality Assurance Analyst and Research Technician for Resins

Education & Certifications

Bachelor of Business Administration (BBA), Marketing, University of Houston, Houston, TX

Associate of Science (AS), Chemical Technology, Texas State Institute, Harlingen, TX

Project Management Professional (PMP) certified

Information Technology Infrastructure Library (ITIL) certified

Kepner-Tregoe certified

EDGE, an agile methodology (Shell in-house training program), achieved highest certification

Languages

Spanish, Fluent

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