Brian F. O’Connor

** ********** ***** ******* ** 27520

919-***-**** ac0ial@r.postjobfree.com.

Skills:

CompTia & Microsoft Certified IT Professional with 3 years Direct Enterprise Support.

Network+ Certificate

Specialized training in Supporting Microsoft Software, and Networking applications

System and Network Security and monitoring

Education:

My Computer Career: August 2014- July 2015 (Network Administration)

Classroom, and Lab work required at least 15 hours of in building instruction to include hands on applications per week. Areas of concentration are Windows Server Administration, Active Directory Administration, and Windows Security. Personal study would require at least another 30 hours of study materials. I graduated 2nd in my class, beaten by a single point. 3.9 GPA

Technical Diploma : US Army Aviation Logistics School (Propulsion Systems Engineering ) Conferred November 2004

Bachelors of Arts: McDaniel College (Religious Studies with a concentration on Near East Studies) Conferred May 2002

Professional Experience:

Alphanumeric Systems – Contract - UNC Healthcare Chapel Hill, NC

January 2017-April 2017

Desktop Support Analyst

Imaging computers.

Profile migration

Software installation when required.

Printer Logic installation

Add objects to Active Directory

Finding computers using Heat/previous database

Updating database information

Work in Heat Ticketing system

Update management of progress of the projects

Hardware support and repair.

Basic troubleshooting

Epic

XP replacement

Guardian Edge software decryption

Hospital PC support

Total Outsourced Systems- Subcontract - Avast Total Support Raleigh NC

May 2016-Aug 2016

Operations Supervisor

Managed a large team of entry level security technical specialists.

Managed access for client and company systems.

Provide next level technical guidance to security specialists

Work on escalated engineering tickets

Root Cause Analysis.

Use of CLI commands such as netstat, ping netsh, etc.

Assist Avast subscription users with end user computing support

Assist in the removal of malware

Use system monitoring tools like ping plotter

Use Citrix Receiver utility clean up

Use Verint to monitor WFM, phone quality, and make schedule adjustments

Use Quickbase BI software.

Keep abreast with computing security threats.

Place ZenDesk ticket in for support personnel.

Manage KPI's SLA's and other metrics.

Assisted Small business people with Lync and Skype for business problems.

HCL America-Anthem (BCBS) Cary, NC

Jan 2015 Jun 2016

Sr. Computer Analyst

Supported approximately 50,000 Anthem End users at 2nd and 3rd tier level in a HIPPA regulated environment.

Unix based NASCO database

Unix/Linux command line

Mainframes Emulators using: RACF, ISTM, ISPF

Active Directory on a root 2008 R2 Server foundation, security, and memberships.

Administers Hitachi Radius Password management system and provisioning

Supported R2 Windows 2008 Server operations.

Citrix platform support using Xenapp 6.5 creating profiles, or removing hung sessions

Configured and troubleshot Juniper based VPN issues

Solved issues with firewall host-checker when accessing VPN/McAfee Antivirus security checks (IDS/IPS) & removed malicious code.

Administers assigns, and synchronizes RSA tokens.

HBSS Cyberark Password vault.

Supported Virtual Desktops for offshore clients using VMWare-ESXI & Hyper-V

Supported Websphere, Informatica, and Mainframes

Used Teradata, and common SQL codes to assist end users

Basic scripting

Networking protocol TCP/IP, IMCP, IPSEC, UDP, DHCP, DNS etc.

Pushed MSI packages using SCCM, EDMP, and DARS delivery software and worked with development team to identify and correct problems in the enterprise.

Creates plans, and procedures, using ITIL v3 framework

Using IT ticking systems, Tivoli, Service Center, Remedy, and Service Now.

VOIP Phone system support, to include Pega Compass, and Avaya One X Communicator.

Supported Windows 7, Outlook 2010, Lync 2010 & Skype for Business, MS Office applications and Office 365, assisted in migration of 50,000 Enterprise User to Skype for Business for Lync 2007/2013

Support of Exchange and SharePoint clients.

Managed a large team, increasing resolutions, and reduced Service Now backlog tickets

Trained 30 Junior Analysts in India on how to support Anthem applications.

Data Solutions and Technology – Contract - Fort Bragg, NC

Dec 2011-Jan 2015

Support Analyst - Operations.

Asset and inventory management to include special equipment and computer assets.

Verifies that orders are accurate filled comparing them to shipment documents

Responsible for sensitive military inventory, to include aviation, police, etc.

Worked closely with the Contracting Office Representative for proper procurement of specialized military equipment.

Prepared and kept records of goods received in accordance with DoD regulations and standards.

Provisioned highly sensitive specialized equipment at garrison level.

Created and Corrected OCIE records using ISM Installation Management System

Troubleshoot workstation application & operational issues.

Troubleshoot Xerox Network printers

Outlook 2010 profile support to include recovery of OST, and PST files.

Workstation hardware support & maintenance to include cabling, monitors, and desktop machine

Responsible for workstation system updates.

Responsible for Information Security and Assurance on DoD systems.

Utilized: AKO, Outlook email 2010, Win XP, and Win 7, ISM

Contact this candidate