Microsoft Office Technical Support

Vitaliy Stoyko

**** ********* ***, #****, ******** Park, VA (C) 703-***-**** *******@*******.***

Professional Summary

Dedicated professional with excellent, multilingual communication skills and mathematical mindset. Seeking to build upon existing IT experience with the focus on System, Network and Operational Security, Intelligent Data Analysis, and effectively applying data management principles in support of an organization.

Technical skills

Windows Server, Windows 7/8/10, Linux, Mac OS X, Active directory, Group Policy, Microsoft Exchange, Microsoft Office, Microsoft Intune, Firewall/Router Configuration, DRAC, Symantec Backup Exec, Cisco AnyConnect VPN, Duo Security, VMware AirWatch, VMware Fusion, Hyper V, Oracle VM VirtualBox, Screen Connect, TeamViewer, SecureCRM, WireShark.

Education and Training

CompTIA Security+ Certification 2016

A+ Course Network+ Course Security+ Course

Web Design Coursework Tysons Institute Vienna, VA 2009 – 2012

Microsoft Windows; Microsoft Office; Graphical Design; Web Design; HTML\CSS; Oracle SQL

Lviv National Agrarian University Lviv, Ukraine 2005-2009

BBA: Economics

Work History

Data Center Technician/Operator FactSet Research Systems 2017

Provide comprehensive support to critical data center environment and maintain electrical/mechanical infrastructure

Install Hard drives, CD-ROM’s, Ram, Motherboards, CPU’s and Network cards

Deploy, rebuild and decommission servers and network equipment

Run variety of Ethernet and Fiber cables based on requirements and network type

Work closely with other teams through ticketing system to achieve department objectives

Investigate security alerts on internal network

Assist internal users with account lockouts and system access

Provide over the phone assistance to clients with application security and access issues

Utilize multilingual skills when working with international clients

Monitor large number of circuits for packet loss and latency

Insure a quick response and appropriate issue escalation due to a problem with any circuit

Work with carriers on circuit issues and troubleshooting

Manage item inventory to insure proper data center organization

Additional Experiences

Administer multiple Windows servers and domain network, ensure successful backup/recovery

Produce and maintain documentation on various internal processes and network diagrams

Provide technical support for on-site and remote users

Manage secondary authentication services and encryption on computers and smartphones

Plan and successfully migrate email from cloud services to locally deployed Microsoft Exchange server

Maintained item inventory and procurement activities, including physical counts and data entry

Live interpretation of technical material at multiple conferences

Translate written, electronic and multimedia material from English to Russian and Ukrainian Languages (and vice versa)

Mobile Device repair and security

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