Engineer Customer Service

Brandon Jackson

Streaming and Social Media Development, Production, and Content Management

phone: 804-***-**** email: ********@*****.***

Experience

Sugarcone Media

**/**** – present

Richmond, VA

Streaming and Social Media Consultant

Social media content development and production

Audio & video streaming content development and production

Motion graphics production

Wordpress website development, production, and content management

World Screen News (freelance)

03/2013 – present

New York, NY

Digital Video Content Manager (contractor)

Video conversion and archiving

Metadata management

The Orchard

08/2011 – 12/2012

New York, NY

Digital Video Engineer

Responsibilities

Developing production workflow

Post production, glitch correction, and transcoding for digital distribution

Quality control and iTunes compliance

Producing video content for marketing and corporate

Creating movie trailers

97.3 WRIR – Richmond Independent Radio (freelance)

10/2010 – 08/2011

Richmond, VA

Content Producer/Engineer

Responsibilities

Co-producer and engineer for a twice a week segment

Producer and engineer for fundraiser spots

Sony Music Entertainment

11/2007 - 06/2010

New York, NY

Digital Media Analyst

Responsibilities

Distributing work to engineers and temps to maintain workflow efficiency

Post production, glitch correction, and transcoding for digital distribution

Quality control and iTunes compliance

Troubleshooting format issues

Testing and reporting any issues with the UI and database

Toby Gad/Gad Songs/Strawberry Bee Productions

8/2006 – 8/2008

New York, NY

Writer/Producer, Music & Video

Responsibilities

General production assistance (recording studio)

Managing the B studio

Video content producer for the website, YouTube, and social media

Shooting and editing

Maintaining and updating the website & video blog

Electronic Press Kit production

Matrax Productions

2003 – 2007

Philadelphia, PA

Production/Mixing Engineer

Responsibilities

Studio management

Recording and Mixing

Music writing and production

General production assistance

DonLand Entertainment

05/2004 – 10/2005

Richmond, VA

Producer/Studio Engineer

Responsibilities

Recording and mixing

Music writing and production

Montana Inc. Recording Studio

08/2001 – 08/2003

Richmond, VA

Studio Engineer

Responsibilities

Recording and mixing

Booking sessions

Troubleshooting equipment issues

Invoicing and processing purchase orders

Toyota Motor Credit (temporary)

12/2000 – 08/2001

Richmond, VA

Collections Agent

Responsibilities

Make and receive collections related calls

Light skip tracing

GEICO Direct

05/2000 – 12/2000

Fredericksburg, VA

Customer Service Representative

Responsibilities

Taking inbound calls in the call center

Verifying that the customer has the coverage they need at the best price possible price

Making adjustments to Property and Casualty policy to meet the customer's needs

Capital One/America One

06/1998 – 08/1999

Richmond, VA

Customer Service Representative

Responsibilities

Taking inbound calls in the call center

Servicing customers cell phone accounts

Light tech support

Light collections

Software Experience

Audio Production and Recording

Logic

ProTools

Ableton Live

Adobe Audition

Reason

Video Production

Final Cut

Adobe Premier

After Effects

Compressor

Adobe Media Encoder

Rhozet Carbon Coder

Telestream Episode and Episode Engine

Digital Rapids Stream

Graphic and Web Production

Photoshop

Illustrator

Adobe Animate

InDesign

WordPress

Dreamweaver

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