Customer Service Sales

MATTHEW HABIB

***** ******* ****. #***, ******** Hills, CA 91364

818-***-**** **********@*****.***

PROFESSIONAL

SUMMARY

Experienced, hard-working bartender with 17 years’ experience in cocktail mixing. Bi-lingual (Arabic and English) and experienced with diverse people and cultures. Conversational and friendly. Excellent customer service and proven track-record of bar sales success.

SKILLS Order taking, Order Compliance, Beverage Mixing, Supplies Ordering, Recipe creation, Ratio Mixing, Beverage Service CERTIFICATION

S

National Bartender School Graduate- March 2000

TIPS Certification

Food Handler Certification

WORK HISTORY HEAD BARTENDER, LIFE IS SO DELICIOUS, NORTHRIDGE, CA. 2004-Present

Manage purchasing and inventory of wine, beer, and liquor for catered events. Design the drink menu and create specialty drinks (infusing liqueurs with fresh fruit). Required to multi-task in a fast paced environment to meet needs of customers and owners. The events range from corporate gatherings to upscale parties.

BARTENDER, EMBASSY SUITES, GLENDALE, CA.

2011-2016

In this role, I was tasked with bar maintenance and presentation in addition to customer service. After receiving four Employee of the Month awards, I was appointed head bartender and trained other members of the team. In this role, I regularly interacted with high scale clientele and provided exemplary customer service. Regularly exceeded bar sales quota and won multiple bartender sales awards.

BARTENDER, KYOTO HOTEL & GARDEN, LOS ANGELES, CA.

3/2011-10/2011

Provided expert advice for customer drink selection. Read and followed recipes accurately. Responsible for upsell on food and drink. Worked with management to ensure bar was fully stocked.

BARTENDER, ENCINO BANQUET & GARDEN, TARZANA, CA.

1999-2004

Learned the process of upsell and customer service. Checked IDs in compliance with state and federal laws. Enforced patron alcohol safety policy. Collaborated with hotel managers to ensure the bar functioned efficiently. REFERENCES AVAILABLE UPON REQUEST

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