Technical Support Customer Service

Craig Van Winter

Tier * Technical Support - TimeWarner Cable

Brewster, NY 10509

************@*****.*** - 845-***-****

To obtain a development position in a challenging environment that focuses on the applications of technology in a leading company where my knowledge and expertise can be utilized to its fullest extent. WORK EXPERIENCE

Tier 3 Technical Support

TimeWarner Cable - New York, NY - 2014-03 - Present TimeWarner Cable/Spectrum Middletown, NY

• Monitor TWC network infrastructure for Bergen County, New York City and Hudson Valley areas

• Work directly with high speed data customers to troubleshoot and resolve network, connectivity or other service issues

• Field calls from Technicians, Customers providing direct support for connectivity issues

• Assist with connectivity issues on mobile device Apple/Android products, Tablets Proficient in all Microsoft OS, Mac OS

• Extensive use of ticketing systems to track, escalate issues

• Projects: Enterprise Technical Applications Group (ETAG)

• Recognized as 3rd quarter top performer for New York City and Hudson Valley market

• Excellent phone troubleshooting skills

Equipment Tester

Waterway, Inc - Hyde Park, NY - 2013-04 - 2013-09

• Test all fire hoses to NFPA standards

• Unpack and repack hose beds & racks

• Check couplings and lubricate as needed

• Check and replace gaskets

• Stenciled numbering system for fire hoses

• Ground ladder testing

Technician

Advanced Computer Technology - Lagrange, NY - 2012-05 - 2013-04

• Provided support to various clients such as the fire district, police departments and churches.

• Worked closely with lab personal to provide immediate support

• Responsible for the installation of wireless networks as well as the installation of wired networks

• Server 2003, 2008, active directory, GPO, installation of printers, copiers, etc.

• Utilized the ticket systems

• Answered client calls to provide support for various problems EDUCATION

Ridley-Lowell Business & Technical Institute - Poughkeepsie, NY 2009 - 2010

Customer Service

Morrisville State University - Morrisville, NY

2004 - 2005

CERTIFICATIONS/LICENSES

CompTIA A+

2017-02

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