KALERRABUMPERS

**** ********* ***** *** *, Colonial Heights, VA 23834 C: 757-***-**** ac0i07@r.postjobfree.com

I am a professional, organized and confident individual looking for entry level opportunity in the technology department. I am able to work in a fast paced office environment, meeting tight deadlines on multiple projects all while being unsupervised and by my own initiative. I have an outgoing personality with a positive, confident and proactive attitude to all matters. I am currently looking for a suitable position that offers opportunities for self- improvement and career progression.

Technical Support Specialist

Wells Fargo Bank

05/2017 to Present

Troubleshooting software and hardware problems

Assisting end users via telephone support and email support

User account Management using Active Directory

Documents and resolves problems regarding business applications, hardware and software

Responds to telephone inquires concerning support, processing or request procedures, systems status and network connectivity

Records inquires, repair and service requests

Escalated server and network issues to the appropriate teams

Altiris Administrator Intern 01/2016 to 05/2017

Virginia State University

Build, Test and Deploy Windows 7, Windows 8 and Windows 10 images

Assisted in User Account management using Active Directory

Reimaged new, returned or failed machines as required

Provide PC / Laptop setup and configuration

Provide PC and LAN troubleshooting on site

Stage and deploy new and modified software packages created with the Altiris tool

Responsible for the testing and deployment of all Windows OS patches

Test all desktop and mobile systems to ensure they meet the requirements of VSU environment.

Assist in troubleshooting computer hardware and software related issues

Resolve connectivity issues and ensured machines were properly patched

Create documentation on newly approved software to assist technicians on the installation and configuration process.

Assisted in creating, modifying and deleting Group Policy Objects (GPO)

Assisted end users via telephone support and 1-on-1 on site.

Collaborating with Vendors to resolve problems and update software/equipment

Evaluate, test and configure new software to ensure it meets VSU and VITA standards

Developed front-end and back-end of web applications configured software

Write, test and deploy and support custom code and script as necessary to automate tasks and IT processes

Cashier 09/2015 to 11/2016

Walmart Neighborhood Market – 5700 Hopkins Rd.

Trained new cashiers on procedures, customer service and sales techniques.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Bagged, boxed or gift-wrapped sold merchandise per customer's request.

Major: Computer Science

Minor: Mathematics

GPA: 3.5

Graduation Date: May 2017

Virginia State University

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