MOAT Policy Service Technician
Resume:
La Shawn R. Lee
*********@***********.***
Fredericksburg, VA 22407
OBJECTIVE
Motivated Master of Business graduate seeking to secure a position where I can gain experience in the corporate business sector. I have a broad-based knowledge of business, leadership abilities, and excellent verbal and written communication skills. I possess exceptional, detail-oriented customer service skills required to communicate with broad range of individuals. I help executive team stay organized and meet administrative deadlines. Adept at handling confidential and/or sensitive information. Performance appraisals reflect the proven professional that builds strong colleague rapport, confidence, and trust.
EDUCATION
Masters of Business Administration Averett University, Danville, VA, December 2016
B.A., Business Administration Mary Baldwin University, Staunton, VA, May 2010,
Double emphasis: Management & Marketing
WORK EXPERIENCE
MOAT Service Technician, GEICO, Fredericksburg, VA, June 2009- Present
Supervisor, Mary Jordan (540) 286 - 4076
Yellow Belt Certified (certified problem solving classes)
Interact with customers with effective verbal and written communication skills
Perform minimal and multistep policy transactions
Process return mail and policy endorsements for multiple GEICO partners to minimize a large business expense
Worked closely with supervisor to design a more efficient method of processing
Update policyholder database independently and in a team environment
Process mortgage changes and customer requested changes in Filenet
Kept accurate record of customer quality assurance checks in Excel
Maintain and process mortgage policy change requests in a high-volume, fast paced environment
Identify, researching, and implementing policies
Provide direct support to the sales department to produce more sales
Renew customer policies
Trained co-workers on new computer systems and work processes
Collected payments on past due account balances
Marshalls Store Associate, Marshalls, Fredericksburg, VA, June 2008 – August 2008
Supervisor, N/A 540-***-****
Recommended, sold merchandise to customers
Organized and tracked inventory
Strong communications skills, worked independently as well as with a team
Food & Nutrition Associate, Mary Washington Hospital, Fredericksburg, VA, August 2003- July 2008
Supervisor, Joan Shelton 540-***-****
Recorded and prepared meal orders per detailed diets for nearly 300 patients
Trained ten new employees for many different levels of activities in the department
Aided supervisor in the design of uniform changes for employees,
Recognized by managers and subordinates for outstanding customer service skills and excellent communications skills with subordinates, managements
ACTIVITIES & COMMUNITY INVOLVEMENT
President, Young Adult Ministry, Mount Zion Baptist Church, November 2011- November 2016
Secretary, Baldwin Program Board, Mary Baldwin College, August 2009- May 2010
SIFE, Students in Free Enterprise member, Mary Baldwin College, August 2009- May 2010
Study Abroad, Mary Baldwin College, May 2010
Peer Advisor, Mary Baldwin College, August 2008 – May 2009
Student Advocate, Mary Baldwin College, August 2008 – May 2009
Honor Council, Mary Baldwin College, August 2007 – May 2008
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