Customer Service Technician

**** **** ******, **, **********, DC ***** - 202-***-**** (cell) -**********@*****.***

Aaron Stroman

Summary of Experience

A highly accomplished, dedicated and disciplined Telecommunication professional seeking to contribute to and grow with a dynamic, progressive and innovate organization/company. Recognized as a team player and a performer with immense experience in supervising staff/crew of 10 or more to effectively and efficiently resolve issues and meet and achieve challenging goals and objectives. Direct and decisive leader with a “hands-on” supervision style. Results- oriented individual with an exemplary track record of success in safety and regulatory compliance, quality control, customer service, and operations installation, maintenance, and repair.

Experience

Dec. 2016 – Present Hamilton/Riker Washington, DC

Department of Labor

Technician

Installation, maintenance, and troubleshooting of CAT5 and 6 data networks, phone systems (Teleco, Toshiba, Vodavi, Intertel)

Disconnect 546 wireless access points

Experience as inside/outside technician installing phone systems, service, security, and CAT5 and 6 computer networks.

Tested and conditioned copper pairs for DSL, VDSL, and ISDN services

Strong time management skills; highly organized, self-directed and efficient

Excellent interpersonal skills; team player recognized for propensity to establish and maintain solid relationships with co-workers, subcontractors, and management

Feb. 2015 – Oct. 2015 Custom Computer Cable Inc. (CCCI) Rockville, MD

Department of Health and Human Service

Technician

Installed, bolted and terminated coaxial and copper cables.

Supported cables with j hooks, attached faceplates, terminated fiber and telephone jacks.

Build-out telecom closets and lace cables.

Excellent interpersonal skills highly organized, self-directed and efficient

Directed and supervised crews of up to 10 employees

Mar. 2014 - Dec. 2014 Internet Ethernet Technology Communication (I.E.T)

Technician

Installed and repaired cabling systems.

Pulled fiber and terminated CAT6 and 100 pair cables.

Build-out telecom closets and lace cables.

Terminated cables on a 48 port patch panels and 66 blocks.

Oct. 2013 – Mar. 2014 American Systems

Technician

Installed, tested, and repaired data, video, and voice communication cables.

Terminated CAT5, CAT6 and CAT6e and fiber uni cam connectors.

Pulled and terminated 100 pair backbone cable for riser in several buildings.

Ensured satisfaction of company' expectations.

Feb. 2011 – Aug. 2013 Verigent Staffing

Technician

Installed/terminating CAT5 cable in overhead trays of stores to activate security cameras.

Assisted in training staff on operation of VOIP phone system.

Assisted with crossover and building of racks with switches, and dressing of cables.

Handled data network issues in and around sites and providing solutions.

Involved with team responsible for network infrastructure and the planning of enterprise LAN/WAN

solutions.

Installed DB9 and RCA connectors.

Repaired and replaced infrastructure from IW and Jacks to wall fishing and troubleshooting

Pulled and terminated new construction facility with backbone cable to CAT5 TP copper and fiber

optics.

Education

Professional Development

Westwood College, Arlington, Virginia Sept. 2013-Present

Howard D. Woodson Sr. High School, Washington D.C May 1988

REFERENCES UPON REQUEST

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