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Systems Engineer

Location:
Springfield, MA
Salary:
$100,000
Posted:
May 25, 2017

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Resume:

** ***** ******

Belchertown, MA *****

413-***-****

ac0htg@r.postjobfree.com

Sean K. Pettis

Professional Experience

**/**** – 05/2017 Carroll Enterprises, Worcester, MA

IT Operations Manager

Provide leadership, supervision and project management for the IT Operations department including the Network Engineers, System Administrators, Telecomm Administrators, IT Support Specialists and Help Desk.

Plan, design and execute strategic IT initiatives including infrastructure upgrades, colocation services, cloud computing, failover and high availability, call center expansion, vendor contract management, Disaster Recovery and Continuity of Operations.

Implement and maintain policies and security controls to ensure life insurance, health insurance and financial services systems and data meet HIPAA, PHI, PII, PCI and other state and government compliance regulations.

Manage and support the IT infrastructure including Windows Server 2008/2012, Active Directory, Microsoft Hyper-V server virtualization, Microsoft Azure cloud computing, EMC Unity 300 SAN storage, Avaya IP Office PBX system, BBX Call Center, Telstrat recording system, Sonicwall and Cisco ASA firewalls including IDS/IPS and content filtering, Cisco switches and routers, MPLS & SIP telecommunication network, Mimecast email encryption and SPAM filtering, Microsoft Office 365 and Exchange Server for 5 offices in Massachusetts, Minnesota and California.

Perform monthly network penetration testing and annual Security audits to ensure the security of the infrastructure and information systems.

12/2014 – 08/2015 Integration Partners, Lexington, MA

Lync Engineer

Build and maintain the Microsoft Lync 2013 infrastructure for contract clients as part of the Professional Services team including Front End Servers, Back End Servers, Edge Servers, Mediation Server, Director, Pool Resiliency, Instant Messaging and Presence, Audio/Video Conferencing, Enterprise Voice, Persistent Chat, Office 365 integration, Exchange Unified Messaging, IP phone integration, high availability, Federation, desktop and mobile client support.

Develop contract details for client implementation including installation, maintenance and support for the Microsoft Lync 2013 infrastructure.

Provide remote support for clients related to Microsoft Lync 2013 issues including Microsoft operating systems, DNS/DHCP, network configuration issues, SIP trunks, signaling, desktop and media sharing, Audio/Video conferencing, PBX and IP phone integration.

Develop the Network Operations Center documentation and procedures, SLA’s, helpdesk ticketing system using ServiceNow, the alarm notification system using Outpost, system monitoring utilities using PowerShell and the Lync Management Shell.

Provide supervision and leadership for the Lync support engineers in the Network Operations Center.

11/2013 – 11/2014 Accountable Care Associates, Springfield, MA

IT Manager

Provide leadership and supervision for the IT department including the System Administrators, IT Technicians, help desk and call center.

Build, maintain and support HP and Cisco UCS server hardware, manage 1 Windows 2008 and 1 Windows 2012 Active Directory domain, 5 domain controllers, 46 member servers and 12 VMware ESXi 5.1 host servers in 3 offices and 2 colocation facilities.

Manage and support Windows Active Directory, DNS, DHCP, Group Policy, Distributed File System, VMware vCenter Server and vSphere client, Amazon Web Services, Microsoft Exchange Server 2010 and 2013, Windows Deployment Services, WSUS, SQL Server 2008 and 2012, Veeam backup and replication, Citrix Access Gateway/Netscaler, Citrix XenApp 6.5, Microsoft Remote Desktop Gateway and RemoteApp, Symantec anti-virus, Serv-U FTP, MaaS360 Mobile Device Management, Truecrypt device encryption, Blue Coat content filtering, Zixcorp email encryption, Spam Soap email filtering, VBScript and Powershell scripting.

Build, maintain and support Cisco ASA5515, Meraki, Juniper SRX550 and SOPHOS UTM 110/120 firewalls, Cisco 3750 switches, Juniper EX3300 switches, HP ProCurve switches, EMC VNXe 3300 SAN storage system, HP P2000 SAN and QNAP NAS storage systems.

Implement and maintain policies and controls to ensure healthcare related systems and information meet HIPAA, PHI and PII compliance regulations, perform monthly network penetration testing, annual Security audits and disaster recovery testing.

08/2011 -11/2013 C&S Wholesale Grocers, Inc., Keene, NH

Senior Systems Administrator

Build, maintain and support IBM, Dell and Compaq server hardware, manage 3 Windows 2003 Active Directory single domain forests with 75 Windows 2003 domain controllers, 500 Windows 2003 and 2008 member servers, 32 VMware ESXi 5.0/5.1 host servers running 230 virtual machines in 60 warehouses and satellite offices.

Design and upgrade 2 Active Directory forests from Windows 2003 to Windows 2012, 10 Exchange 2003 servers housing 5,700 mailboxes to Exchange 2010, 36 Citrix Presentation Server 4.5 servers to Citrix XenApp 6.5.

Implement Microsoft Lync, Directory Synchronization and Office 365 for IM, chat and video conferencing in the cloud along with Active Directory Federation Services for single sign-on.

Manage and support Windows Active Directory, DNS, DHCP, Distributed File System, Blackberry Enterprise Server, Veritas Cluster Server, Symantec and SOPHOS anti-virus, Cisco Ironport SPAM filters, GlobalScape FTP, Red Hat Linux, VMware vCenter Server and vSphere client, VBScript and Powershell scripting.

Build, maintain and support IBM System Storage DS3500 storage modules and Qlogic SanBox 3810 Fibre Channel switches.

Implement and support Dell KACE systems management and deployment appliance for server imaging, inventory and hardware/software patching.

5/1994 – 08/2011 Friendly Ice Cream Corporation, Wilbraham, MA

Technical Services Supervisor

Supervise the Windows/Intel technical support team, build, maintain and support all Dell and HP server hardware, manage 1 Windows 2003 Active Directory domain with 30 Windows 2003 servers, 7 VMware ESXi 4.0 host servers, 22 virtual machines, 300 Windows XP desktops, 100 Windows XP laptops, HP EVA4400 SAN and MSL8096 tape library.

Build, maintain and support 3 Microsoft Exchange 2003 servers housing 800 mailboxes, 1 Blackberry Enterprise Server, 1 Outlook Web Access server, 1 Microsoft ISA 2006 server, SOPHOS anti-virus, PureMessage for Microsoft Exchange, Barracuda web & SPAM filters, Citrix Access Gateway, Citrix Presentation Server 4.5, Symantec Backup Exec, vCenter Server and vSphere Client and virtual desktop deployment.

Manage and support Cisco Catalyst 4510 router and switches, VLAN configuration, fiber/Cat 6 cabling for network connectivity, AT&T Resilience firewall, DMZ infrastructure for Internet and telecommunications connectivity in corporate office and 2 remote distribution facilities, and wireless guest access at the corporate office.

Manage and support Sonicwall Pro4060 VPN router, TZ170 and TZ190 firewalls, cable and DSL broadband connections, Tripwire, SNARE PCI monitoring, Ambiron TrustWave penetration testing in 500 restaurants.

Design, implement and upgrade the Windows NT 4.0 domain to a Windows 2003 Active Directory domain, Exchange Server 5.5 to Exchange Server 2003 including Blackberry Enterprise Server.

Design, implement and support Disaster Recovery testing for business continuity at SunGard Recovery Services.

Education

1988 - 1992 Orlando College, Orlando, FL

Bachelor of Science, Computer Science

Related courses in Systems Analysis and Design, LAN and WAN, Database Systems, Cobol, RPG III, RPG/400, C++, Pascal and ADA.

Honors: Cum Laude with 3.6 GPA.

2001 New Horizons, Windsor, CT

Microsoft Certified SQL Server 2000 Administration

2003 Microsoft Corporation, Waltham, MA

Active Directory Design and Deployment

2004 Computer Education Services, Bloomfield, CT

Microsoft Certified Exchange Server 2003 Administration

2012 Microsoft Corporation, Cambridge, MA

Microsoft Certified Exchange Server 2010 Administration

2013 Global Knowledge, Burlington, MA

Microsoft Certified Windows Server 2012 Administration

References

Available upon request.



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