Customer Service Insurance
Resume:
MARLENA M. REED
Cortez, Co 81321
***********@*****.***
WORK EXPERIENCE:
April 2016- February 2017
Specialized Loan Servicing LLC
Highlands Ranch, Colorado
Default Documents Associate
1st review of foreclosure documents for accuracy
Managing multi-state queues
Work directly with attorneys
Researching Loans during the foreclosure process
Submitting documents for execution
Reaching weekly goals
August 2015-April 2016
LenderLive Network, LLC
Glendale, Colorado
Default Processor
Completed monthly default reporting and weekly client reporting.
Maintain and work pipeline of loans, prepare Note sales, Monitor In-Conveyance-Condition, file supplemental claims.
Assist management in designing and implementing a reconciliation process.
Performed newly implemented reconciliation process.
Filed supplemental reimbursement claims, process VA wire transfers or other payments.
Execute foreclosure and warranty deeds.
May 2009-August 2015
Specialized Loan Servicing, LLC
Highlands Ranch, CO
Mortgage Insurance Claims Team Lead
Teamed with training department to develop and implement training protocols and corporate class curriculum for new Mortgage Insurance claims associates.
Trained new associates.
Maintained database and performed monthly database scrub.
Reviewed denied claims for possible appeals as well as new loans for possible claims.
Assigned new claims for filing, either in-house or by third party vendors.
Audited claims filed by associates to ensure accuracy and quality control.
Reviewed all relevant reports to Mortgage Insurance Claims department, created and updated all necessary reports, made sure relevant parties have the correct reports.
May 2009-July 2009
Chase Home Mortgage
Englewood, Co
Imaging Specialist
Contract Position for limited project.
Received emails and fax communications for company, distributed information to correct party.
Created PDFs of the incoming communications.
Created virtual file of the incoming communications, catalog the virtual file into appropriate categories
October 2007-August 2008
United Auto Credit Corporation
Englewood, CO
Administrative Supervisor
Verified insurance coverage limits with providers to ensure adequate protection of loan collateral.
Performed collection and notification calls to clients as well as customer service calls.
Processed loan applications, including verification of income, employment, and residence.
Compile data daily into usable report format.
Trained and managed Administrative Assistant, ensuring that the subordinate was aware of her duties, had adequate training in those duties, and that any issues with performance were addressed promptly and efficiently.
Inspected collateral packages for completeness, follow up on any issues surrounding title, insurance, or financial accounts.
Fund several deals each day, routinely exceeding stated goals.
EDUCATION:
Chatfield Senior High School
1992-1996
Littleton, CO
Diploma, 1996
Participated in International Studies Program
REFERENCES:
Please see attached References List
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