Manager Sales
Resume:
Vikas Bhatt -- Resume
Mob no: +965********(Kuwait no)
. Mail: **************@*****.***
Skype id: vikasb43
Profile at a glance:
A results-oriented professional offering focused leadership to drive organizational growth and profitability in highly demanding environments. Consistently achieve performance goals through enthusiasm, tenacity and initiative, which complement knowledge/ expertise acquired in leading International / National Service Industry Organizations.
Seeking a challenging position in …
Middle- Management – Hotel / Hospitality
ACHIVEMENTS:
Got two times appreciation letter from G.M. in Hilton for "Exemplory Services performed with high degree of sincerity and dedication" in month of March and July 2010.
Got employee of the month in June 2010 from G.M. in Hilton.
Achieved “Spirit of the year award” from Hilton Worldwide in year 2010.
Completed PIC level-2& 3 from diverse U.A.E.
Completed First aid international training from U.A.E.
Certify from Dubai Civil Defence.
EXPERIENCE:
Worked with Joe’s Café Restaurant a group of Orion group Kuwait as Restaurant Manager since 14thJune 2016 to 20th May 2017.
Worked with Markette Restaurant a group of Alabbar enterprises Dubai as Assistant Restaurant Manager since 8thDec 2014 to 21st Feb 2016.
Responsibilities:
Supervising the levels of products and service, guest satisfaction, marketing, operating costs and hygiene
Coordinating and supervising the preparation, presentation and service of food and drinks to ensure the highest quality at all times
Conducting frequent Food and Beverage meetings relating restaurant food and beverage financial results and profitability, projected business, operations results and problems, new policies, quality improvement, sales improvement and productivity improvement.
The training and coaching of employees to enhance performance. Frequent check relates to the product knowledge of staff.
Coach & counsel to staff whenever require& documented it.
Handling guest cooking demo & making it documented.
Up keeping for restaurant all licences works.
Marinating all staff details.
Demonstrating an awareness of health and safety policies and procedures as per Dubai law.
PRE OPENING TEAM
Worked with Double Tree by Hilton Al Barsha Dubai as Assistant Restaurant Manager since 9th March 2014 to 7thDec 2014 as a Pre-Opening Team Member.
Responsibilities:
Supervising the levels of products and service, guest satisfaction, marketing, operating costs and hygiene
Coordinating and supervising the preparation, presentation and service of food and drinks to ensure the highest quality at all times
Supervising and coordinating pricing and preparation of menus, beverage and wine lists.
Conducting frequent Food and Beverage meetings relating to, but not limited to, the following: restaurant food and beverage financial results and profitability, projected business, operations results and problems, new policies, quality improvement, sales improvement and productivity improvement.
Keeping up to date with industry trends, systems and best practice.
The training and coaching of employees to enhance performance.
Demonstrating an awareness of health and safety policies and procedures.
PRE OPENING TEAM
Worked with Double Tree by Hilton Gurgaon since 5thdec 2011 to 11thdec 2013 as a Pre-opening Team Member.
(Joined the organisation as F& B Executive & got promoted as Assistant Restaurant Manager).
Roles & Responsibilities
Member of the Pre-opening team of the restaurant, highly responsible for the whole set-up of the restaurant.
Handling operational issues related Food & Beverages service.
Highly responsible for the Hygienic activities in accordance with American standards.
Responsible for the Food & Beverage stores with the Chef.
Responsible for Ordering, Receiving and Issuing of the Raw Material.
Responsible for maintaining Duty Roaster, Duty Allocations, Daily Log Book and attendance of the staff.
Accountable of the sales to the F&B Manager on the basis of the budget of the month.
PRE OPENING TEAM
Worked with Hilton Garden Inn Saket since 29th June 2009 to 4th Dec 2011 as a Pre-Opening Staff in "India Grill".
(Joined the organisation as F&B Agent & got promoted as Trainee F&B Executive).
Roles & Responsibilities
Overall responsible to ensure best services provided to the guest.
Responsible for the F & B related issues.
Responsible for the training of the Junior Staff on selling and up-selling along with product knowledge.
Responsible for the Bar also.
Responsible for the set up and functioning of the restaurant.
Serve food and or beverages to Guest and Diplomats.
Responsible care taker for the outdoor caterings for the embassy’s and corporate.
Handling of theme parties and functions.
Accountable of the sales to the Restaurant Manager on the basis of the budget of the month.
Worked with Hotel “Le-Meridian” New Delhi from 23rd Jan 2006 to 20th June 2009.
From 23rd Jan 2006-31st Aug 2008 Worked in “THE PAKWAN” Indian Restaurant as Steward.
From 1st Sep 2008-20th June 2009 worked in “THE ONE” the coffee shop as a Senior Steward as a Pre-Opening Member.
Roles & Responsibilities
Joined as assistant steward and preformed duties in accordance to it.
Headed a station and Assistant stewards.
Handling and resolving customer queries and objections.
Managing the restaurant & buffet layout with the help of the senior captains.
Manage mock drills, like fire fighting’s.
Manage the F & B store with the help of the store manager.
Helping front office in embarkation.
Ensures that guests receive prompt, friendly and personalized service.
Answer all telephone calls and enquiries in an efficient and professional manner.
Responsible for the Bar also
Notifies managers and captain of specific guest’s needs and requests.
SKILLS & STREGNTHS:
My experiences have helped me to learn more about my own personality and working style. I feel, I can better understand the impact I have on others and how to lead more effectively. In addition, my exposure to best practices has enriched me as a person, and has helped me in developing a confident attitude. It has also helped me to work under pressure and to meet tight deadlines. I always welcome with new ideas to promote business.
AMBITIONS:
EVEN SKY IS NOT THE LIMIT.
PROFESSIONAL QUALIFICATION:
One year Diploma in Food & Beverage Service from I.H.M. Pusa New Delhi in 2004-05.
Six months Industrial Training from a reputed fine dining restaurant in Gurgaon of 150 covers 'China Club' owned by Inter Globe.
B. Com (Pass) from Delhi University in 2007 from Deshbandhu College.
Sr. Secondary from C.B.S.E. in 2003.
Higher Secondary from C.B.S.E. in 2001.
4 months Computer knowledge of MS Office.
Personal Details:
Father's Name : Mr J.P. Bhatt
Date of Birth : 7th October 1985
Marital Status : Married
Language known : English & Hindi
Nationality : Indian
Passport no : M2304374
Place: New Delhi
Date: (Vikas Bhatt)
Note- I certify that I have read and understand the content of this application. The information, I have furnished on this application is true and correct to the best of my knowledge and belief.
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